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Harbour Hotel Richmond

4.0 star property

Photo gallery for Harbour Hotel Richmond

Indoor pool
Exterior
Lobby
Terrace/patio
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Gym

Explore the area

View map
152-158 Richmond Hill, Richmond, England, TW10 6RP
  • Place, Richmond Park
    ‪3 min walk‬
  • Place, Royal Botanic Gardens, Kew
    ‪6 min drive‬
  • Place, Twickenham Stadium
    ‪6 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪21 min drive‬

Room options

View all photos for Deluxe Double Room (with Sofa Bed)

Deluxe Double Room (with Sofa Bed)

Deluxe Double Room (with Sofa Bed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, 1 Single Bed (Single)

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Single Bed (Single)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

7.2 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Desk, iron/ironing board, rollaway beds, free WiFi

Superior Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Cosy Basement)

Double Room (Cosy Basement)

Double Room (Cosy Basement)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property
Richmond Hill Hotel
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,008 reviews
The price is NZ$335
includes taxes & fees
2 Nov - 3 Nov
Richmond Hill Hotel

About the area

Richmond

With a stay at Harbour Hotel Richmond in Richmond (Ham, Petersham and Richmond Riverside), you'll be a 3-minute walk from Richmond Park and 5 minutes by foot from Thames River. .This spa hotel is 5.8 mi (9.4 km) from Kensington High Street and 7.6 mi (12.2 km) from Hyde Park.

What's nearby

  • Richmond Park - 3 min walk - 0.3 km
  • Royal Botanic Gardens, Kew - 6 min drive - 2.7 km
  • Twickenham Stadium - 6 min drive - 3.3 km
  • Syon Park - 9 min drive - 4.7 km
  • Hampton Court Palace - 15 min drive - 8.6 km

Getting around

  • Richmond Station - 2 min drive
  • Richmond Underground Station - 2 min drive
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪Tide Tables Cafe - ‬13 min walk
  • ‪The Roebuck - ‬2 min walk
  • ‪The Fox & Duck - ‬12 min walk
  • ‪Stein's Bavarian Restaurant - ‬9 min walk
  • ‪Gaucho Richmond - ‬11 min walk

About this property

Harbour Hotel Richmond

Georgian hotel with a full-service spa and a fitness center
Harbour Hotel Richmond offers 89 accommodations with coffee/tea makers and bathrobes. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 3 years old are not allowed in the swimming pool.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.
Stay in one of 89 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. Additional features at this Georgian hotel include complimentary wireless internet access, wedding services, and tour/ticket assistance.
Enjoy a meal at The Gate, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 5 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Gate - Onsite restaurant.
Gates Bar - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 16.50 per night)
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gates Bar
  • The Gate

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1800
  • Georgian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 10.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 for adults and GBP 20.00 for children
  • Self parking fee: GBP 16.50 per night
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 3 years old are not allowed in the swimming pool, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Gate Hotel Richmond
Gate Richmond
Hotel Richmond Gate
Richmond Gate
Richmond Harbour Hotel
Harbour Hotel
Clarion Collection Hotel Gate
Clarion Collection Richmond Gate
Clarion Collection Gate
Richmond Harbour
Richmond Harbour Hotel Spa
Harbour Hotel Richmond Hotel
Harbour Hotel Richmond Richmond
Harbour Hotel Richmond Hotel Richmond

Harbour Hotel Richmond Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 422 out of 894 reviews
Rating 8 - Good. 263 out of 894 reviews
Rating 6 - Okay. 116 out of 894 reviews
Rating 4 - Poor. 66 out of 894 reviews
Rating 2 - Terrible. 27 out of 894 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful area and greta day spa. Fantastic gym
Stayed 1 night in Aug 2025

10/10 Excellent

Sharif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wanted to extend a sincere thank you to all the staff for making this such a special experience for both me and my wife. The thoughtful touch of the rose petals on the bed and the handwritten note really was the icing on the cake. I'm not usually the best at planning romantic gestures, but everything about the stay — from the room setup to the spa — really impressed my wife and gave us the perfect chance to unwind from our hectic schedules. The spa was fantastic, and the entire team was warm, welcoming, and professional throughout. We truly appreciated the attention to detail and hospitality, and we’ll definitely be back!
Stayed 1 night in Jul 2025

10/10 Excellent

Kathryn

Stayed 1 night in Jun 2025

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive hotel

We had an overnight stay at this hotel and checkin was very good with the receptionist escorting us to our room. The whole hotel is a maze of corridors and steps everywhere - really difficult to find our way around. Our superior bedroom was in the basement and dark in the middle of the day. The room and bathroom were high standard with plenty of storage and a minibar, but I disliked the darkness. The spa leisure centre was very popular. Staff service first class.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to go after a Proposal

The stay was just after I had proposed to my partner and the hotel went above and beyond; upgrading our bedroom, our Spa Treatment and being genuinely excited for our day; it really made the entire weekend magical. Could not recommend enough.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, air con working hard on a heatwave weekend. Pool nice but not enough space for beds by pool. Lovely spa!
Stayed 1 night in Jun 2025

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

We spent one night here following the Garage Classical concert at Kew the Music. We stayed in a superior room and it was spacious with a comfortable bed and clean bathroom. We had air con but we didn’t feel the benefit of it. Breakfast was freshly made with a good selection of cereals etc for the continental option. Staff were friendly and helpful when you asked a question. The hotel is walking distance to the centre of Richmond with stunning views from the hill.
Stayed 1 night in Jul 2025

10/10 Excellent

Tracy

Stayed 2 nights in Jul 2025

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception staff were quite rude and unaccomodating
Stayed 2 nights in Jul 2025

6/10 Okay

Yvette

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little hotel, very unique. The spa facilities are fantastic, especially the outdoor hot tubs. We enjoyed a lovely stay here and were given a complimentary upgrade which was a nice surprise. What wasn’t such a nice surprise was the extortionate car parking cost. If you are a resident at the hotel parking should be free. Staff were friendly and very accommodating. Would definitely recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

Penelope

Stayed 1 night in May 2025

6/10 Okay

mrs anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
lovely property but did look somewhat different to pictures. Check in was a little late and there was an issue with breakfast but was sorted. Only thing is, there have lots of guests using the spa but no even near enough seating or loungers for guests so some were sitting on the floor as it was so busy and myself and husband couldnt relax together as there was no seating. I did ask for further loungers but they didnt get back to me.
Stayed 1 night in Jun 2025

8/10 Good

The

Stayed 1 night in Jun 2025

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I’ll keep it short for you - 1. Room was given to us in the most awful condition , the lack of ac ment we couldn’t sleep on the hottest day. Would have been better if the window didn’t open up into the hotel. 2. Staff during the weekend could frankly not care less and are rude and abhorrent. 3. The room we had to be moved to was okay. 4. The spa is actually nice. 5. Food/staff at restaurant are awful.
Stayed 3 nights in Jun 2025

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness, amenities
Hotel is great location but failed to live up to expectations. I rarely bother with a poor review but in this case i think it's worth it. The hotel was failing in basic things. Service in the bar/restaurant was at if the staff were on a 24 hour shift. On the three occasions we attended it was hard to get service after repeated attempts. Our rooms A/C was broken and they had provided an ineffective fan, we resorted to leaving the bedroom door open. On checkout they have the perusing in front of me a discount because he had complained about the A/C in his room. I explained i had the same problem and they said i should have complained at the time and gave me no discount. The guy before me laughed at this and just pat me in the back. Goes to show, if you don't kick up a fuss you don't get what you deserve i guess.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Way beyond expectations!

The hotel design and decor is simply gorgeous. Every staff member was wonderfully friendly. I wasn't expecting the spa area to be so lovely! Outdoor space is great, as well as indoor relaxation room. One of the cleanest spa/pool areas I've ever come across! We didn’t try the food so can't comment on that. But would highly recommend to anyone wanting a relaxing break
Stayed 1 night in Jun 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an amazing hotel. Bathroom could have done with a little TLC otherwise perfect stay.
Stayed 1 night in May 2025

10/10 Excellent

daniel

Stayed 1 night in May 2025

10/10 Excellent

TC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely rooms. Amazing comfortable bed. Really easy check in and out
Stayed 1 night in Jun 2025

8/10 Good

Andrew

Liked: Property conditions & facilities, room comfort
The staff are really lovely and so nice, I would give them a 5/5 on service. However, they were not overly good at their jobs, many tables left dirty at dinner, our pre-ordered room service breakfast didn't arrive before we needed to check out, no one answered the phone at the front desk etc. But everyone was super nice which is why service got a 3. The hotel is super cute, looks nice, very well done! We came for the spa and that was amazing, also sitting out on the terrace on a gorgeous evening was lovely, such a nice experience. Overall we had a great time and will be back!
Stayed 1 night in Jun 2025

4/10 Poor

Ella

Liked: Cleanliness, amenities
Stayed 1 night in Jun 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located near the Kew Gardens (grabbed a bus which was so easy). They first put me in a room that was extremely hot and had no working AC (top floor which was already hot). No way I could sleep sweating so thankfully they put me in another room where the AC worked perfectly. I don't know how they couldn't know that it wasn't working which I found frustrating since maneuvering around this hotel isn't easy. The staff was very accommodating and friendly.
Stayed 1 night in May 2025