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Harbour Hotel Richmond

4.0 star property

Photo gallery for Harbour Hotel Richmond

Outdoor spa tub
Terrace/patio
Gym
Restaurant
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Gym
  • Breakfast available

Explore the area

View map
152-158 Richmond Hill, Richmond, England, TW10 6RP
  • Place, Richmond Park
    ‪2 min walk‬
  • Place, Thames Path
    ‪4 min walk‬
  • Place, River Thames
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪44 min drive‬

Room options

View all photos for Deluxe Double Room (with Sofa Bed)

Deluxe Double Room (with Sofa Bed)

Deluxe Double Room (with Sofa Bed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Single Bed (Single)

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Single Bed (Single)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

7.8 out of 10
Good
(13 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Desk, iron/ironing board, rollaway beds, free WiFi

Superior Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

9.6 out of 10
Exceptional
(15 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room (Cosy Basement)

Double Room (Cosy Basement)

Double Room (Cosy Basement)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Front of property
Richmond Hill Hotel
Ham, Petersham and Richmond Riverside
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,000 reviews
The price is NZ$336
includes taxes & fees
7 June - 8 June
Richmond Hill Hotel

About the area

Richmond

With a stay at Harbour Hotel Richmond in Richmond (Ham, Petersham and Richmond Riverside), you'll be a 3-minute drive from Thames River and 6 minutes from Royal Botanic Gardens, Kew. .This spa hotel is 7.6 mi (12.2 km) from Hyde Park and 8.7 mi (14.1 km) from Wembley Stadium.

What's nearby

  • Richmond Park - 2 min walk - 0.2 km
  • Thames Path - 4 min walk - 0.4 km
  • Petersham Meadows - 4 min walk - 0.4 km
  • River Thames - 6 min walk - 0.5 km
  • Pembroke Lodge - 14 min walk - 1.2 km

Getting around

  • Richmond Station - 4 min drive
  • Richmond Underground Station - 4 min drive
  • Heathrow Airport (LHR) - 39 min drive

Restaurants

  • ‪Pembroke Lodge - ‬14 min walk
  • ‪Tide Tables Cafe - ‬14 min walk
  • ‪Hollyhock Café - ‬6 min walk
  • ‪Tower House - ‬14 min walk
  • ‪The Roebuck - ‬2 min walk

About this property

Harbour Hotel Richmond

Harbour Hotel Richmond offers 89 accommodations with coffee/tea makers and bathrobes. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 3 years old are not allowed in the swimming pool.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.
Stay in one of 89 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. Additional features at this Georgian hotel include complimentary wireless internet access, wedding services, and tour/ticket assistance.
Enjoy a meal at The Gate, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 5 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Gate - Onsite restaurant.
Gates Bar - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 16.50 per night)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gates Bar
  • The Gate

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1800
  • Georgian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for GBP 10.0 per night

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 for adults and GBP 20.00 for children
  • Self parking fee: GBP 16.50 per night
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 3 years old are not allowed in the swimming pool, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Gate Hotel Richmond

Gate Richmond

Hotel Richmond Gate

Richmond Gate

Richmond Harbour Hotel

Harbour Hotel

Clarion Collection Hotel Gate

Clarion Collection Richmond Gate

Clarion Collection Gate

Richmond Harbour

Richmond Harbour Hotel Spa

Harbour Hotel Richmond Hotel

Harbour Hotel Richmond Richmond

Harbour Hotel Richmond Hotel Richmond

Harbour Hotel Richmond Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 981 reviews
Rating 8 - Good. 273 out of 981 reviews
Rating 6 - Okay. 133 out of 981 reviews
Rating 4 - Poor. 69 out of 981 reviews
Rating 2 - Terrible. 32 out of 981 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

HaEun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a great spa - will be returning!
Stayed 1 night in Feb 2026

6/10 Okay

Imogen

Stayed 1 night in Feb 2026

10/10 Excellent

Geoffrey

Stayed 6 nights in Feb 2026

2/10 Terrible

Orhan

Liked: Cleanliness, property conditions & facilities
Staff issues across the board: 1. I left dirty towels in the floor and found them folded back on my bed…. 2. Front desk staff told me I could get my breakfast delivered to my room in the evening as I had a 5am departure, when ordered it the front desk manager said they cannot as she didn’t want to as their evening chefs to cook eggs which is a morning dish… 3. On my on site breakfast, I asked about the ingredients of a meal and told only eggs on a toast. It came with lots of ham between the toast and the egg…. They should be more ttentive while explicitly asked for an ingredient not consumed for many reasons
Stayed 2 nights in Feb 2026

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service
I recently stayed at Harbour Hotels Richmond, and the experience was extremely disappointing — particularly in comparison to Harbour Hotel Southampton, which is on a completely different level in terms of standards and service. The room was not properly cleaned, which is a basic expectation at any hotel charging premium prices. It immediately felt neglected and poorly managed. The TV was also not functioning properly, suggesting a lack of maintenance and attention to detail. Breakfast was genuinely poor — low quality, badly presented, and nowhere near what you would expect from a hotel positioning itself as upscale. It felt more like a budget offering than a premium experience. Noise was a constant issue. There was ongoing banging and disturbance from neighbouring rooms, making it difficult to relax or sleep. Either soundproofing is inadequate, or noise complaints are not taken seriously — neither reflects well on management. The most concerning aspect, however, was the staff. When issues were raised, they appeared poorly trained and lacked the knowledge or confidence to deal with basic concerns professionally. There was a clear absence of organisation and customer care. To then charge £35 for just one extra hour of late checkout feels excessive and out of touch, particularly given the already underwhelming experience. Overall, this stay fell far below the standards set by other Harbour Hotels and does not reflect the premium image the brand promotes. I would not return
Poorly presented, no condiments and incorrect cutlery
Stayed 1 night in Feb 2026

10/10 Excellent

Nuno

Stayed 1 night in Feb 2026

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean and beautiful spa 5* from me
Stayed 1 night in Feb 2026

6/10 Okay

Emma

Stayed 1 night in Jan 2026

2/10 Terrible

Ike

Liked: Cleanliness
Disliked: Staff & service
The worst hotel I have stayed at. I left to book another hotel within 3 hours of checking in. My stay was meant to be restful, slow & relaxing but due to how fully booked they were & the knock on effect that has on the amnetities they offer, plus being in a freezing room with poor heating & given a broken heater. I quickly realised this wouldn't be what I hoped for. What confirmed that I am better off losing my money than remaining her, was when I raised my issues with the manager and was told & I quote: "I have a negative attitude" for raising the issues that I was experiencing AND issues I had also seen others had raised about this hotel - to her. It was incredibly offensive as I had been to other members of staff 3x before speaking to her, trying to find resolutions to my issues. Luckily it was only 2hrs into check in so I hadn't packed or been able to use the already well busy spa area at 5pm. Wouldn't advise. You can find the same amenities at other places & the hotel I booked to move to was MILES better in customer service & at a better pricepoint.
Stayed 1 night in Jan 2026

8/10 Good

Aneela

Stayed 2 nights in Jan 2026

10/10 Excellent

Sibi

Stayed 1 night in Jan 2026

8/10 Good

Morgane

Travelled with partner
Noisy room, could hear people upstairs, room was also cold and not enough water. Team were friendly though. It would be good if the towels could all be in the bathroom so we did not need to search for them.
Stayed 1 night in Jan 2026

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spa & rooms are great, restaurant not so much
Stayed 1 night in Jan 2026

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2026

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities
Fantastic stay
Stayed 1 night in Jan 2026

6/10 Okay

Viboo

Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 2 nights in Jan 2026

8/10 Good

BERTHOLD

Stayed 1 night in Jan 2026

10/10 Excellent

Natasha

Stayed 1 night in Jan 2026

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall an excellent stay. Great location and very helpful staff. Would definitely stay again. We were upgraded to a larger room which was lovely and much appreciated.
Stayed 2 nights in Jan 2026

8/10 Good

Adam

Stayed 1 night in Oct 2025

6/10 Okay

NICOLA

H
Stayed 2 nights in Jan 2026

4/10 Poor

Christiane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a luxurious stay at all. One of the reviews compared the hotel to a Travelodge and maybe that is a good comparison. The hotel needs a complete refurb & reorganisation to be a well run hotel. Would not stay again or recommend.
Stayed 4 nights in Dec 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Amazing stay as per usual. Love it here. Comfortable beds, great spa. Thank you team!
Stayed 1 night in Dec 2025

4/10 Poor

Jason

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2025