See all properties
Save

Comfort Suites Innsbrook - Short Pump

2.5 star property

Photo gallery for Comfort Suites Innsbrook - Short Pump

Exterior
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Exterior
Free daily buffet breakfast
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

View map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Wingate by Wyndham Richmond Short Pump

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,821 reviews
The price is NZ$205
includes taxes & fees
13 Oct - 14 Oct
Wingate by Wyndham Richmond Short Pump

About the area

Glen Allen

When you stay at Comfort Suites Innsbrook - Short Pump in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12.2 mi (19.6 km) from Virginia Commonwealth University and 12.9 mi (20.7 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 4 min drive - 4.2 km
  • Henrico Doctors' Hospital - 7 min drive - 8.5 km
  • University of Richmond - 11 min drive - 11.5 km
  • Lewis Ginter Botanical Garden - 13 min drive - 14.1 km
  • Virginia Commonwealth University - 16 min drive - 20.5 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Silver Diner - ‬4 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Five Guys - ‬8 min walk
  • ‪Moe's Southwest Grill - ‬8 min walk
  • ‪Chipotle Mexican Grill - ‬7 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel with free breakfast and a fitness center
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 125 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby fitness facility.
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 1640 square feet (148 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Reviews

Comfort Suites Innsbrook - Short Pump Reviews

6.6

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 281 out of 1004 reviews
Rating 8 - Good. 212 out of 1004 reviews
Rating 6 - Okay. 181 out of 1004 reviews
Rating 4 - Poor. 148 out of 1004 reviews
Rating 2 - Terrible. 182 out of 1004 reviews

Reviews

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities

Need work

It was nice that the hotel allowed us to check in early and kept us at the same rate booked, however we did not get a suite. I was told this when I went down to extend the stay one night. The bathroom toilet ran constantly so we had to keep turning the water off. There seemed to be a hole in the wall near the sofa bed. Water stains from water damage on the wall and all lamp shades. The light on the mirror had one light hanging like someone pulled it. One lamp shade near the sofa bed seemed to have black mold on it. You would only find it if you turned the lamp. The fridge was broken and when we checked in had to be thawed. So we had water all on the floor. The front desk didn’t keep track of who checked in or out and when they first checked us in gave us another persons room that extended their stay.
Stayed 3 nights in Jun 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Caleb

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Owners need to invest more money in the property for renovations.
Stayed 1 night in Jun 2025

4/10 Poor

Dave

Travelled with family
Disliked: Cleanliness
Smoke detector bagged so i guess a non smoking room.
Stayed 1 night in Jun 2025

10/10 Excellent

Roland

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was friendly and very helpful
Stayed 5 nights in May 2025

8/10 Good

Brian

Ok
Stayed 1 night in Jun 2025

10/10 Excellent

Allen, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in Richmond
Stayed 1 night in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night in a good location.
Stayed 2 nights in Jun 2025

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and tattered furniture.
Stayed 1 night in Jun 2025

2/10 Terrible

JORGE, Catano

The hotel need deep clean in rooms &
Stayed 2 nights in Jun 2025

4/10 Poor

Isaac

Disliked: Cleanliness
Hotel looks ok, but the hallways look cluttered, with some sort of furniture being used to hold doors open. Bathroom had sticky floors, and I killed a few cockroaches, with one already dead on the floor when I checked in. Made my stay very uncomfortable and unpleasant.
Stayed 2 nights in Jun 2025

6/10 Okay

Julio

Stayed 1 night in Jun 2025

2/10 Terrible

JORGE, Catano

Disliked: Cleanliness, amenities, property conditions & facilities
The room no clean.
Stayed 2 nights in Jun 2025

4/10 Poor

Mitchell

Travelled with partner
Disliked: Property conditions & facilities
Staff were generally apathetic. Elevator was dirty and interior property could have been in much better condition. Toilet in room was continually running (as if it had just been flushed); tank constantly filling.
Stayed 3 nights in Jun 2025

2/10 Terrible

Michael

Disliked: Cleanliness
My husband and his sister checked in for a visit to see a relative. They had to check out and go to another hotel. The rooms were filthy the water in the tub would not shut off and the sofas were missing the pillows. Not to mention there were some very sketchy people loitering outside of the hotel. I would NEVER recommend this hotel!!!!!
Stayed 1 night in Jun 2025

10/10 Excellent

Zhongyu

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
clean
Stayed 1 night in Jun 2025

10/10 Excellent

jeffrey

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

8/10 Good

Wesley

Stayed 1 night in Jun 2025

6/10 Okay

Rebecca

Disliked: Property conditions & facilities
The property was clean to the best of their ability. Appearance was nothing as portrayed online
Stayed 2 nights in Jun 2025

2/10 Terrible

Cassandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They told us that the entire 5th floor had damage from a recent storm - but there was no recent storm. The door to our room wouldn't open. I had to play with it for a while. Once opened, took 2 steps in and turned around. Smelled absolutely awful. Front desk said that our room had a leak that they tried to clean - so they knew about the leak but had no other rooms beside one that wasn't cleaned! Because I booked through Expedia, they couldnt refund me. By the way, this was all happening at 130am, and our 2 children were with us. So we were stranded with no hotel. We had to call and drive to hotels around the area until we finally found one that had a room available. This hotel should have never booked rooms if they couldn't guarantee that they were safe and clean. What a complete disgrace!
Stayed 1 night in May 2025

2/10 Terrible

Jaylin

Liked: Property conditions & facilities
Disliked: Cleanliness
The room wasnt ready then it was dirty
Stayed 2 nights in May 2025

6/10 Okay

Betty

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room’s weren’t as clean. Friendly staff.
Stayed 2 nights in May 2025

6/10 Okay

Randall

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff was unimpressive they had no motivation and urgency to their job.
Stayed 1 night in May 2025

6/10 Okay

Michael

Liked: Property conditions & facilities, room comfort
Front desk person wasn't very friendly, busy on her phone. Did really greet me or even smile
Stayed 1 night in May 2025