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Comfort Suites Innsbrook - Short Pump

2.5 star property

Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Exterior
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Studio Suite, Multiple Beds, Non Smoking
Free daily buffet breakfast

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪5 min drive‬
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Bowlero West End
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪38 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Glen Allen

When you stay at Comfort Suites Innsbrook - Short Pump in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12.2 mi (19.6 km) from Virginia Commonwealth University and 12.9 mi (20.7 km) from Broad Street.

What's nearby

  • Elk's Lodge - 5 min drive - 3.1 km
  • Short Pump Town Center - 6 min drive - 4.2 km
  • Bowlero West End - 9 min drive - 5.5 km
  • Crump Park and Meadow Farm Museum - 10 min drive - 10.3 km
  • Cobblestones Park - 10 min drive - 9.9 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪Golden Corral - ‬18 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Capital Ale House - ‬5 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Comfort Suites Innsbrook - Short Pump offers 125 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 125 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby fitness facility.
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 1640 square feet (148 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.2
Rating 10 - Excellent. 250 out of 1011 reviews
Rating 8 - Good. 173 out of 1011 reviews
Rating 6 - Okay. 181 out of 1011 reviews
Rating 4 - Poor. 156 out of 1011 reviews
Rating 2 - Terrible. 251 out of 1011 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities
Room was excellent
Stayed 1 night in Jan 2026

2/10 Terrible

Kathryn

Disliked: Cleanliness
we had roaches in the bathroom. All over the sink. We showed samples to the receptionist There also was not any hot water that night. You couldn't take a shower since it was cold water. The receptionist said it would be fixed sometime the next day. I feel we should not be expected to pay for the night. I would like a refund since it was a miserable stay
Stayed 1 night in Jan 2026

4/10 Poor

RANDALL

Business traveller
Disliked: Cleanliness, property conditions & facilities
Found a number of live cockroaches or cockroach-like bugs in the room and bathroom. Furthermore, Morning temperature was 19* and there was no hot water. When I left the hotel at 7:00 AM, I reported the no-hot-water situation to the desk attendant and she informed me the hot water was broken in the entire hotel and they were waiting for the manager to arrive to get it fixed. She offered no discount consideration for my inconvenience.
Stayed 1 night in Jan 2026

10/10 Excellent

DREW

Awesome property
Stayed 4 nights in Jan 2026

2/10 Terrible

Alejandro

Liked: Staff & service
Someone broke into the room and I woke up due to the noise and then they ran off. Went to the front desk and the staff was certainly friendly and eventually moved me. Not a good feeling.
Stayed 2 nights in Jan 2026

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel everything was essentially located food shopping. It was a great stay
Stayed 4 nights in Nov 2025

10/10 Excellent

Kimberly

Stayed 2 nights in Jan 2026

8/10 Good

Dexter

Stayed 1 night in Jan 2026

2/10 Terrible

Brandon

Travelled with family, Travelled with family and small children
When we first arrived there were no sheets on the bed as well as a dead bug in the room. It had not been cleaned. Had to go to the front desk and gave my room changed and they gave me problems with that.
Stayed 1 night in Jan 2026

2/10 Terrible

Jaylan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They had dead bugs on bed n dead bugs on the lamps , shower extra dirty & also walls dirty do not stay here
Stayed 1 night in Jan 2026

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Hatred it.
Stayed 2 nights in Jan 2026

2/10 Terrible

jacinth, North chesterfield

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms where neglected poor maintenance
Stayed 2 nights in Jan 2026

2/10 Terrible

Steven

Business traveller
The lady at the desk in the evening was great! The one in the morning not so much, I interrupted her scrolling. The rooms are in poor condition, the mini fridge did not work, the microwave did not work, when plugging in items the outlets the plugs were loose, the curved shower curtain rod was broke. And hanging down so that the shower curtain would not stay closed. The toilet paper dispenser was rusted and falling out the wall. The vent in the bathroom allowed you to hear what was going on in the next room and vice versa. The room was supposed to be handicap accessible and while there were hand rails there was a tub instead of what was pictured in the photos that had a high side you had to step over only to find the bottom was several inches higher that the floor. Would not stay again
Stayed 1 night in Jan 2026

2/10 Terrible

Ashley

Disliked: Cleanliness, property conditions & facilities
The room had bed bugs and cockroaches
Stayed 1 night in Jan 2026

2/10 Terrible

David

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They have roaches and I was offered 25 dollars on a no stay so Expedia shafted me
Stayed 1 night in Jan 2026

4/10 Poor

Hicham, richmond

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I’ll need some grades in the rooms stuff need to replace all not friendly they don’t greet customers basically they don’t care never seen a hotel with stuff that they don’t say good morning good evening hello nothing just busy with their phones even the manager, not paying attention to the client I have to wait for the check-in over an hour for one person to help me when she’s busy adjusting scheduled for her stuff. She didn’t care.
Stayed 7 nights in Jan 2026

2/10 Terrible

Shayshana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Roaches everywhere
Stayed 1 night in Dec 2025

2/10 Terrible

Aghalya

Travelled with family
Disliked: Cleanliness, staff & service
Terrible experience
Stayed 1 night in Dec 2025

6/10 Okay

Shayshana

Liked: Staff & service
Disliked: Cleanliness
The front desk was extremely courteous, however the conditions were out of his control. Roaches were everywhere unfortunately. The pool was open and the place seemed clean but the roaches were terrible.
Stayed 1 night in Dec 2025

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing we can say about our stay was the beds were clean. Elevator was broken, first floor was flooded, bathroom was dirty, sink leaked, keys kinda worked. It was a mess and we'll never go back again.
Stayed 2 nights in Dec 2025

6/10 Okay

Kelvin

Travelled with family, Travelled with group
Disliked: Staff & service
Most things were fine just the customer service was extremely poor. Everything else was sub par not what we expected from one of the Hotels.com
Stayed 2 nights in Dec 2025

2/10 Terrible

Wendy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had roaches. Holes in wall(bathroom) carpet dirty. The clerk on the night shift(gentlemen) very nice. Manager did not show concern of what was reported.
Stayed 2 nights in Dec 2025

4/10 Poor

Almir

Travelled with family
Disliked: Cleanliness, amenities
no hot water
Stayed 3 nights in Dec 2025

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, amenities
The hotel is very neglected. We where switched to four room because the doors would not lock and one of the room the door had been broken into. There were roaches in the bathroom alive and dead. First and last time staying at a Comfort Suites.
Stayed 2 nights in Dec 2025

6/10 Okay

Vincent

Stayed 3 nights in Dec 2025