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Home2 Suites by Hilton Richmond Short Pump

3.0 star property

Photo gallery for Home2 Suites by Hilton Richmond Short Pump

Terrace/patio
1 bedroom, premium bedding, desk, laptop workspace
Exterior
Free daily buffet breakfast
Full-sized fridge, microwave, stovetop, dishwasher

Popular amenities

  • Kitchen
  • Parking available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
209 Towne Center West Blvd, Richmond, VA, 23233
  • Short Pump Town Center
    ‪8 min walk‬
  • Sheltering Arms Institute
    ‪4 min drive‬
  • University of Richmond
    ‪14 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Studio, 2 Queen Beds, Accessible (Hearing)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Accessible, Bathtub

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio Suite, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(39 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Studio, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(41 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Studio, 2 Queen Beds, Accessible, Bathtub

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Studio, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed, Accessible (Hearing)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Roll-In Shower)

Bathroom shower

Studio, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, (2716)
The price is NZ$226
for 1 room
includes taxes & fees
17 Aug - 18 Aug
Drury Plaza Hotel Richmond

About the area

Richmond

With a stay at Home2 Suites by Hilton Richmond Short Pump in Richmond (Short Pump), you'll be within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 13.2 mi (21.2 km) from Virginia Commonwealth University and 13.8 mi (22.3 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 8 min walk - 0.7 km
  • Sheltering Arms Institute - 4 min drive - 3.5 km
  • Henrico Doctors' Hospital - 10 min drive - 12.3 km
  • University of Richmond - 14 min drive - 15.3 km
  • Virginia Commonwealth University - 18 min drive - 24.3 km

Getting around

  • Richmond Main Street Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Chick-fil-A - ‬6 min walk
  • ‪Casa del Barco - Short Pump Town Center - ‬6 min walk
  • ‪Firebirds Wood Fired Grill - ‬8 min walk
  • ‪Panera Bread - ‬16 min walk

About this property

Home2 Suites by Hilton Richmond Short Pump

Mediterranean hotel with free breakfast and a fitness center
Home2 Suites by Hilton Richmond Short Pump offers 254 accommodations with coffee/tea makers and designer toiletries. Accommodations have separate sitting areas and are furnished with queen sofa beds. Beds feature premium bedding. 65-inch LCD televisions come with premium satellite channels, first-run movies, and pay movies. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 254 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your bed comes with premium bedding, and all rooms are furnished with queen sofa beds. 65-inch LCD televisions with satellite programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this Mediterranean hotel include complimentary wireless internet access and a picnic area.
Grab a bite from the snack bar/deli serving guests of Home2 Suites by Hilton Richmond Short Pump. A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • First-run films
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 76 lbs per pet)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Home2 Suites by Hilton Richmond Short Pump Hotel
Home2 Suites by Hilton Richmond Short Pump Richmond
Home2 Suites by Hilton Richmond Short Pump Hotel Richmond

Home2 Suites by Hilton Richmond Short Pump Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 384 out of 518 reviews
Rating 8 - Good. 71 out of 518 reviews
Rating 6 - Okay. 33 out of 518 reviews
Rating 4 - Poor. 15 out of 518 reviews
Rating 2 - Terrible. 15 out of 518 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

jessica

Stayed 1 night in Apr 2025

10/10 Excellent

Linda K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay with this hotel, I was on the 7th floor, elevators were fast. It was very quiet. I enjoyed the breakfast buffet each morning. Beds were comfortable. It’s a new and clean feel there. I walked to Starbucks, saw many options for eateries, shopping at Short Pump mall, great area just outside of Richmond. Felt very safe. Many amenities I didn’t get a chance to use but nice fitness room, outdoor patio area, laundry service, well organized kitchen in the room and mini store for snacks. My check in and check out was fast - personnel at desk were more friendly in the evening than the daytime staff. I highly recommend a stay here
Stayed 4 nights in Apr 2025

10/10 Excellent

ERIC

Stayed 2 nights in Apr 2025

10/10 Excellent

Marti

Stayed 1 night in Apr 2025

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Starla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

8/10 Good

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprise Fees!

When arriving I was informed I had to pay parking fee for my car. Not happy. I pay a pet fee and happy to do so as I know about it when booking. Not happy with surprise fees no matter how big or small. The Sign that informed me of the fee indicated that they implemented the fee because they share the parking lot with other businesses. There was a sign in the elevator warning not to park at neighboring businesses or we would be towed! By the way, there are No other businesses around. Also, the hotel had no idea where or which car was ours as they did not have my make, model or license plate number. NOT HAPPY!
Stayed 1 night in Apr 2025

2/10 Terrible

Debbie

Travelled with family, Business traveller
Disliked: Amenities
Do not recommend. We got a room on 1st floor that was a suite non-smoking. The room smelled so old & not fresh. Pillow covers & sheets were clean when I inspected. But the pillows had a smell.Also the walls were gross. We have stayed at several Hilton hotels & this was our first bad experience. Do not waste your money here. The only thing that was good was the front desk was very nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Flavia, Middletown

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay, staff was very friendly, location was perfect.
Stayed 2 nights in Mar 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this place. Very spacious and clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parking ain't free

Everything was great, we had a great experience with check-in and with our room and with breakfast and with parking. However our parking although listed as free on hotels.com was $10 per night and we were charged $10 per night. There were more than enough parking spots in the area.
Stayed 1 night in Apr 2025

10/10 Excellent

S Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was good. However at night the pillows were not quality and flat.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay with children

This hotel was located near the mall, restaurants, & grocery stores. This is a great hotel to stay at with children. The rooms are big enough to fit 6 people comfortably.
Stayed 2 nights in Apr 2025

10/10 Excellent

Leigh

Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Clean property
Stayed 1 night in Apr 2025

10/10 Excellent

Deonte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was limited but other than that everything was awesome. The room was clean, and the staff were very professional. My family and I will definitely stay here again when we are in the area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ryan

Stayed 4 nights in Apr 2025

8/10 Good

David

Stayed 4 nights in Apr 2025

6/10 Okay

Allison

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Half of the outlets did not work. Water was cold on Sunday morning and we all had to take cold showers.
Stayed 2 nights in Apr 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

ISIK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Loretta

Travelled with family
Liked: Staff & service

The amazing Perrell.

I would have given my stay 5 stars but I got bitten by a bug. I called the front desk and the Amazing Perrell came up and promptly looked at the bite and the bug I killed and told me it was a flea. He told me the hotel was pet friendly and apologized and promptly moved my family to another floor that prohibited pet. He was amazing and very focused on making sure I was satisfied. I really appreciated his concern and professionalism in handling this unpleasant situation. Please extend my thanks to Perrell, he made the stay tolerable.
Stayed 1 night in Apr 2025