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SureStay Plus Hotel by Best Western Point Richmond

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Point Richmond

Lobby
Memory-foam beds, blackout curtains, iron/ironing board, free WiFi
Exterior
Exterior
Free daily buffet breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

View map
915 W Cutting Blvd, Richmond, CA, 94804
  • Place, Marina Bay Trail
    ‪11 min walk‬
  • Place, Keller Beach
    ‪11 min walk‬
  • Place, Richmond Museum of History
    ‪2 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(88 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(45 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

7.6 out of 10
Good
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory-foam beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Mobility Accessible Two Queen Room with Bathtub

  • Sleeps 4

Mobility Accessible King Room with Roll In Shower

  • Sleeps 2

Mobility Accessible Two Queen Room with Roll In Shower

  • Sleeps 4

King Room

  • Sleeps 2

Two Queen Room

  • Sleeps 4

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About the area

Richmond

With a stay at SureStay Plus Hotel by Best Western Point Richmond in Richmond (Point Richmond), you'll be within a 15-minute drive of San Francisco Bay and Berkeley Marina. .This hotel is 17 mi (27.3 km) from Moscone Convention Center and 17.1 mi (27.5 km) from Oracle Park.

What's nearby

  • Marina Bay Trail - 11 min walk - 1.0 km
  • Keller Beach - 11 min walk - 1.0 km
  • Richmond Museum of History - 2 min drive - 2.2 km
  • Berkeley Marina - 19 min drive - 14.1 km
  • Alcatraz Island - 45 min drive - 34.0 km

Getting around

  • Richmond Transit Center - 4 min drive
  • El Cerrito del Norte Station - 6 min drive
  • Oakland Intl. Airport (OAK) - 40 min drive

Restaurants

  • ‪El Canelo - ‬3 min drive
  • ‪7-Eleven - ‬2 min drive
  • ‪The Backyard - ‬15 min walk
  • ‪East Brother Beer Co. - ‬18 min walk
  • ‪Golden Gate Bistro - ‬2 min drive

About this property

SureStay Plus Hotel by Best Western Point Richmond

Hotel with free breakfast, near San Francisco Bay
SureStay Plus Hotel by Best Western Point Richmond offers 107 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature memory foam mattresses. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richmond hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 107 guestrooms featuring refrigerators and microwaves. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include a banquet hall and a vending machine.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from June 01 to September 30
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Marina Bay Inn
Marina Bay Inn Richmond
Marina Bay Richmond
SureStay Plus Hotel Best Western Point Richmond
SureStay Plus Hotel Best Western Point
SureStay Plus Best Western Point Richmond
SureStay Plus Best Western Point
SureStay Plus Hotel by Best Western Point Richmond Hotel
SureStay Plus Hotel by Best Western Point Richmond Richmond

Reviews

SureStay Plus Hotel by Best Western Point Richmond Reviews

7.6

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 423 out of 1012 reviews
Rating 8 - Good. 245 out of 1012 reviews
Rating 6 - Okay. 156 out of 1012 reviews
Rating 4 - Poor. 74 out of 1012 reviews
Rating 2 - Terrible. 114 out of 1012 reviews

Reviews

6/10 Okay

Crystal

Travelled with partner
Liked: Staff & service
the room reeked of urine and there was 2 working lights in the room
Stayed 1 night in Jul 2025

10/10 Excellent

Vinicio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the hotel we were very comfortable
Stayed 2 nights in Jul 2025

10/10 Excellent

sam

Stayed 1 night in Jul 2025

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This best western was one of the worst I’ve ever stayed up. I have always been a fan of best Western hotels, but there was mold in the bathroom ceiling and tub. The floor was filthy, and when I stood on the towel to walk around, it was black on the bottom of the towel. The room smelt like cigarette smoke, even though it was a non-smoking room. Would not stay there ever again.
Stayed 1 night in Jul 2025

6/10 Okay

Sy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Parking area looks ghetto… and unsafe..
Stayed 1 night in Jul 2025

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The worst Best Western I have ever stayed at. Mold all over in the bathroom and ceiling. The floor was filthy. I think the best thing here was the name brand shampoo
Stayed 1 night in Jul 2025

6/10 Okay

Areli

Travelled with family
Disliked: Property conditions & facilities, room comfort

You get what you pay for so don’t expect too much

I stayed here w my kids… I wish the pool and pool area was clean - the pool was dirty had sooo much dog hair… the room was clean. They only gave us 2 large towels for 4 of us - I had to ask for extra. Breakfast was good on the 2nd day. They had sausage and eggs. In the evening and following morning there was a really strong smell of cigarette and weed coming from the adjacent room next to us.
Stayed 2 nights in Jul 2025

4/10 Poor

Dylan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels had stains on them and floors were very dirty.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jayne

Stayed 1 night in Jun 2025

2/10 Terrible

MEHDI

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad, not a hotel i would stay again.
Stayed 3 nights in Jul 2025

4/10 Poor

Olga

Stayed 1 night in Jul 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Josselyn

Stayed 1 night in Jul 2025

2/10 Terrible

Maricor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
👎
Stayed 2 nights in Jul 2025

4/10 Poor

Yadira

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
During our stay, we encountered several issues that marred our experience. The pool was dirty, and on the second day, we were horrified to discover a dead rat floating in it. When we reported it to the front desk, their response was lackluster; they simply said they'd call someone to remove it without any further assistance or action to clean the area. This lack of concern for guest safety and hygiene was very disappointing. The front desk was almost never available in the front, always at the back. The lounge area, on Friday Morning, there was not enough food for all guest plus there was not enough large plates. We asked and the lady said. Oh its for 1st come first served basis. I would not recommend this hotel based on our experience.
Stayed 3 nights in Jul 2025

8/10 Good

Josselyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good service but I feel like they're missing some details, like the bathtubs. But everything else is fine.
Stayed 2 nights in Jul 2025

6/10 Okay

Jack

Travelled with partner
Liked: Staff & service
Overall, for the price a good stay. Some sketchy people walking around the property all afternoon and evening, some being told to leave then coming back immediately. Lots of garbage around the parking lot. Pool area and rooms nearby seemed nice and more welcoming. Breakfast was sufficient. Had to switch rooms twice because the first two smelled strongly of smoke. Staff we very nice and helpful. I would stay again for the price we paid.
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Stayed 1 night in Jul 2025

10/10 Excellent

TSERING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Mirella

Stayed 2 nights in Jul 2025

10/10 Excellent

Kendrika

Travelled with family
Stayed 2 nights in Jul 2025

10/10 Excellent

Gerardo, Spokane

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice area to stay staff was so nice
Stayed 3 nights in Jul 2025

4/10 Poor

Nuel

Travelled with family
Rude day lady clerk. But rooms are good enough to match pricing.
Stayed 2 nights in Jul 2025