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Residence Inn by Marriott Richmond West End

Photo gallery for Residence Inn by Marriott Richmond West End

Exterior
Reception
Property amenity
Seasonal outdoor pool, pool loungers
Free daily buffet breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet-friendly
  • Laundry
  • Gym

Explore the area

View map
2121 Dickens Rd, Richmond, VA, 23230
  • University of Richmond
    ‪5 min drive‬
  • Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • Virginia Commonwealth University
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

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About the area

Richmond

When you stay at Residence Inn by Marriott Richmond West End in Richmond, you'll be in the business district, within a 10-minute drive of University of Richmond and Virginia Commonwealth University. .This hotel is 7.8 mi (12.5 km) from Short Pump Town Center and 5.8 mi (9.3 km) from Richmond Raceway.

What's nearby

  • Henrico Doctors' Hospital - 3 min drive - 3.2 km
  • University of Richmond - 5 min drive - 3.1 km
  • Lewis Ginter Botanical Garden - 6 min drive - 5.6 km
  • Carytown - 7 min drive - 9.9 km
  • Virginia Commonwealth University - 9 min drive - 11.3 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 21 min drive

Restaurants

  • ‪Denny's - ‬1 min walk
  • ‪Plaza Azteca - ‬7 min walk
  • ‪Roots Natural Kitchen - ‬2 min walk
  • ‪Mekong Restaurant - ‬14 min walk
  • ‪Original Mexican Restaurant - ‬13 min walk

About this property

Residence Inn by Marriott Richmond West End

Hotel in Richmond with free breakfast and a 24-hour fitness center
Residence Inn by Marriott Richmond West End offers 80 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 25-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor tennis court, a 24-hour fitness center, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 80 guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. 25-inch flat-screen televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Conveniences include safes and desks, and housekeeping is provided once per stay.
Enjoy a range of recreational amenities, including an outdoor tennis court, a 24-hour fitness center, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Grab a bite from the grocery/convenience store serving guests of Residence Inn by Marriott Richmond West End. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Basketball
  • Outdoor tennis court
  • Seasonal outdoor pool
  • TV in common areas
  • Volleyball

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 10 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 1985
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with premium cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 4.95 per day (rates may vary)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property does not have elevators
The seasonal pool will be open from May to August
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Marriott End
Residence Inn Marriott End Hotel
Residence Inn Marriott End Hotel Richmond West
Residence Inn Marriott Richmond West End
Residence Inn Richmond West
Residence Inn Richmond West End
Residence Inn Marriott Richmond West End Aparthotel
Residence Inn Marriott End Aparthotel
Resince riott End Aparthotel
Resince riott Richmond West E
By Marriott Richmond West End
Residence Inn by Marriott Richmond West End Richmond
Residence Inn by Marriott Richmond West End Aparthotel
Residence Inn by Marriott Richmond West End Aparthotel Richmond
By Marriott Richmond West End
Residence Inn by Marriott Richmond West End Hotel
Residence Inn by Marriott Richmond West End Richmond
Residence Inn by Marriott Richmond West End Hotel Richmond

Reviews

Residence Inn by Marriott Richmond West End Reviews

8.0

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 188 out of 423 reviews
Rating 8 - Good. 112 out of 423 reviews
Rating 6 - Okay. 57 out of 423 reviews
Rating 4 - Poor. 26 out of 423 reviews
Rating 2 - Terrible. 40 out of 423 reviews

Reviews

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went down for a baseball tournament in Richmond even though the pool was not ready we still made the best of it. The staff at the front desk were wonderful. Our first night our room was extremely hot the AC was not working luckily the next morning we were able to move rooms without any trouble And had great service from the staff. Breakfast each morning was delicious my family said it was probably the best one they have had coming from a hotel and with us being a travel ball family of 2 we have been to several hotels lol. Our room was very clean we will definitely stay here again if we play in Richmond for another tournament.
Stayed 2 nights in Jun 2025

2/10 Terrible

Melanie

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy! Bugs! Unsafe, doors do not open without force. Disgusting pool. On and on. Brandon was very nice upon checking in, even having to change my room several times! Don’t go!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Staff very helpful and professional at check-in.
Stayed 14 nights in May 2025

2/10 Terrible

Marilyn, Canton

Disliked: Cleanliness, staff & service, property conditions & facilities
Although it had decent reviews it was not a decent place to stay. Unclean, outdated and the staff was unprofessional. I booked another hotel and didn’t stay at this one.
Stayed 2 nights in Jun 2025

4/10 Poor

MIchael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dirty outside, felt unsafe.
Stayed 2 nights in Jun 2025

8/10 Good

Victoria

Liked: Staff & service
Stayed 2 nights in Jun 2025

4/10 Poor

TJ

Disliked: Cleanliness, amenities, property conditions & facilities
The lady at the front desk was rude. The pool was brown and green and they give us floor towels to use as regular towels.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rebecca

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the worst experience.
Stayed 14 nights in May 2025

2/10 Terrible

Pooja

Stayed 2 nights in May 2025

2/10 Terrible

David

Liked: Staff & service
There was a loud group of individuals participating in very loud conversations and activities outside late at night
Stayed 1 night in May 2025

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the arrangement of the accommodations.
Stayed 1 night in Apr 2025

10/10 Excellent

Dejan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prijatan boravak,ambijent,tisina,priroda,osoblje ljubazno. Sljedeci dokatak u Richmond, plan je da cemo odsjesti u Rezidence Inn by Marriott Richmond West End
Stayed 12 nights in May 2025

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities

Very Disappointing for a Residence Inn

Surprise charge for parking and for what?!? Nothing special, just a profit grab. Paid for a queen for two of us and got a regular double bed. Breakfast was mediocre A dog was there long time, because the door leading to outside was terribly scratched. Other evidences of dog destruction Very disappointing stay.
The dirtiness of this main door at the beginning of the day was indicative of our stay. Very disappointed in this Residence Inn
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Staff & cleanliness=5 stars, but rooms =janky AF

The inside of the rooms and common spaces were very clean. The staff was very friendly and do their jobs very well. We enjoyed the fitness center and it looks like the pool will be great when it's open. On the other hand, this property is in need of a major financial investment as it is janky AF. The doors often won't let you in/out, there is trash and cigarette butts everywhere outside, the drawers throughout the room are very poor quality, and the repairs are obvious and poorly executed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 2 nights in Apr 2025

8/10 Good

Lila

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to everything
Stayed 4 nights in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Outdated property in dire need of modernization

This property hasn’t been refurbished in many many years! Hard to believe Marriott still allows their name on it. Would not go back.
Stayed 3 nights in Apr 2025

10/10 Excellent

Shyliek

Stayed 12 nights in Apr 2025

8/10 Good

Cheryl

Business traveller
Stayed 1 night in Mar 2025

10/10 Excellent

Antionette

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional and I loved the property.
Stayed 2 nights in Apr 2025

6/10 Okay

Roza

Business traveller
They did not clean the room daily I was told they do it every 3days The lady in dining room was very friendly and helpful
Stayed 2 nights in Apr 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment-style rooms. Good breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

sheletta, Henrico

Liked: Cleanliness, staff & service, property conditions & facilities
Had alot of space
Stayed 1 night in Feb 2025

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025