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Springhill Suites by Marriott Richmond Northwest

2.5 star property

Photo gallery for Springhill Suites by Marriott Richmond Northwest

Exterior
Reception
Property amenity
Free daily buffet breakfast
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View map
9960 Independence Park Drive, Richmond, VA, 23233
  • Short Pump Town Center
    ‪5 min drive‬
  • Henrico Doctors' Hospital
    ‪6 min drive‬
  • University of Richmond
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(70 reviews)
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(64 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Richmond

Located in Richmond, Springhill Suites by Marriott Richmond Northwest is within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 10.8 mi (17.4 km) from Virginia Commonwealth University and 11.5 mi (18.5 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 5 min drive - 5.9 km
  • Henrico Doctors' Hospital - 6 min drive - 6.8 km
  • University of Richmond - 9 min drive - 9.8 km
  • Lewis Ginter Botanical Garden - 11 min drive - 12.4 km
  • Virginia Commonwealth University - 14 min drive - 18.8 km

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 26 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Golden Corral - ‬14 min walk
  • ‪Chicken Salad Chick - ‬11 min walk
  • ‪Cracker Barrel - ‬3 min walk
  • ‪Cupertino's NY Bagels & Deli - ‬3 min drive

About this property

Springhill Suites by Marriott Richmond Northwest

Hotel in Richmond with free breakfast and a fitness center
Springhill Suites by Marriott Richmond Northwest offers 103 accommodations with iPod docking stations and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

Make yourself at home in one of the 103 guestrooms featuring microwaves and iPod docking stations. Wired and wireless internet access is complimentary, while 37-inch LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include tour/ticket assistance and a picnic area.
Grab a bite from the grocery/convenience store serving guests of Springhill Suites by Marriott Richmond Northwest. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Richmond? This hotel has 280 square feet (26 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 280 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 17 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Springhill Suites Marriott Northwest
Springhill Suites Marriott Northwest Hotel
Springhill Suites Marriott Northwest Hotel Richmond
Springhill Suites Marriott Richmond Northwest
Springhill Suites Northwest
Springhill Suites Richmond Northwest
Springhill Suites Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Richmond
Springhill Suites by Marriott Richmond Northwest Hotel Richmond

Reviews

Springhill Suites by Marriott Richmond Northwest Reviews

8.6

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 614 out of 1007 reviews
Rating 8 - Good. 210 out of 1007 reviews
Rating 6 - Okay. 90 out of 1007 reviews
Rating 4 - Poor. 45 out of 1007 reviews
Rating 2 - Terrible. 48 out of 1007 reviews

Reviews

10/10 Excellent

Eleodora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Dori

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was quiet, clean and the staff was helpful
Stayed 1 night in Jun 2025

8/10 Good

Constance

Travelled with group
Liked: Cleanliness, amenities
The desk clerks and cystimwr service was super great. Nice people and they all seemed happy about there jobs. The carpet in room dodnt seem clean enough the rooms construction seemed off the TV sat in an odd location. We had to face to the right if wanted to watch in bed. Didnt like that at all.
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Jun 2025

10/10 Excellent

donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a comfortable stay. The only thing I would say is that the air conditioner blew right in my face while I was in bed, but I put a chair directly in front of it and I was fine for the night. That was the only issue. The Front desk lady was very nice and helpful for our limited stay there.
Stayed 1 night in Jun 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY COMFORTABLE STAY, ENJOYED THE POOL. NICE MEMORIES WHEN STAYING HERE WITH MY SON BEFORE.
Stayed 1 night in Jun 2025

10/10 Excellent

Jae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Abdul, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
I was getting late and the staff was able to ensure that I'll be able to check in past 12.
Stayed 1 night in Jun 2025

8/10 Good

Eric

Stayed 1 night in Jun 2025

10/10 Excellent

Candis-Marie

Stayed 2 nights in Jun 2025

2/10 Terrible

Sharday

Travelled with family
Stay was horrible !!! Never nowhere to park in the parking lot has to sit in my car for 45min for a parking spot!! Hotel desk clerk was very rude !! I was told I had to tell them I wanted room service so no room service on a 6 day stay!!I was using the restroom when the light fixture fell from the ceiling and hit me I can go on and on but I will never stay there angain
Stayed 6 nights in Jun 2025

10/10 Excellent

Tametra

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay. Room was nice, cool and spacious. We needed a few more towels but we made it work. I definitely would stay again.
Stayed 2 nights in Jun 2025

8/10 Good

Zandria

Liked: Cleanliness, amenities, property conditions & facilities
The quick and easy check in was punctuated by super friendly front desk staff. We were on a quick overnight getaway. The hotel's proximity to planned activities was great.
Stayed 1 night in Jun 2025

10/10 Excellent

Raveen

Stayed 2 nights in Jun 2025

10/10 Excellent

Sherralynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe neighborhood, comfy beds and good breakfast.
Stayed 3 nights in Jun 2025

8/10 Good

Dallas

Great location and reception. Pleased with the room. I didn’t use the property amenities because such a short stay. Would stay here again. The pool and elevator needs some TLC. The temperature in the hallway to my room was too warm, not comfortable for price of stay.
Stayed 1 night in Jun 2025

8/10 Good

LORIANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little out of the way from 95 but overall a nice place to stay the staff was friendly the room was good except my tile in the bathroom was cracked it looks like they are fixing it
Stayed 1 night in Jun 2025

2/10 Terrible

Keisha

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Please DO NOT MAKE RESERVATIONS AT THIS LOCATION - my family and I have had such an awful experience. The pool is closed for renovations, however this was not disclosed when I called the location 3 times to confirm that the pool was open. I had 6 children with me, excited to go for a swim on their last day of school and graduation. We selected this location due to the indoor pool and forecasted rain. They continued to tell us that they were waiting for an engineer. The entire 4 days, no pool access. My babies were so disappointed. I spoke with Danyell, the general manager who confirmed at check in that the pool was open. It was not until we were in our bathing suits, that we were told the pool was closed for renovation. My babies cried…. Such a bummer! I would have totally went for another hotel with an operating pool (we reserved 2 suites, which were over $1000)…. Furthermore, the hotel kept running out of towels and washcloths. The “blankets” were exceptionally rough like hay. I could not, nor could my children use them. The breakfast section is exceptionally small and does not allow for a true buffet experience because the food was always out. The lobby (where breakfast is served) was PACKED with people waiting for food…. On top of all this - Nala and Takiya had really bad attitudes w/ exceptionally poor customer service. They provided no info and when I called Marriott Bonvoy, they said IT WAS NOTHING THEY COULD DO. We made the best of it, leaks paint chips and all!
Stayed 3 nights in May 2025

10/10 Excellent

Simone

Stayed 2 nights in May 2025

10/10 Excellent

toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Darryl

Liked: Cleanliness, amenities, property conditions & facilities
Don’t look for hot water in your room. Coffee in room was only enough for 1 person
Stayed 1 night in Apr 2025

6/10 Okay

Jamel

Disliked: Cleanliness, property conditions & facilities, room comfort
The manager who checked us in was very nice. The room was clean but the air conditioner and refrigerator were extremely loud all night long. I also didn’t like how the sink was separate from the bathroom. The hotel rugs could also use some vacuuming.
Stayed 1 night in May 2025

10/10 Excellent

Shonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Katherine

Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025