Upon my arrival after a long international flight, I was dismayed to wait over an hour for check-in, which was both inconvenient and unexpected. Despite the wait, I was further disappointed to find that the key card provided to me did not work, forcing me to leave my room and return to the front desk to resolve the issue.
Additionally, I encountered problems with the Wi-Fi, which was not coded correctly. This issue caused me to miss an important meeting, adding unnecessary stress to an already exhausting day.
These multiple errors significantly impacted my stay and my planned activities. I expected a higher standard of service and efficiency from a reputable establishment like the Arena Hotel.
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