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DoubleTree by Hilton Rochester

4.0 star property

Photo gallery for DoubleTree by Hilton Rochester

Exterior
Reception
Lobby
Banquet hall
Room, 1 King Bed with Sofa bed, Non Smoking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Parking included
  • Gym

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

Room service - dining

Standard, One King and One Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds

Standard, Two Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, (1003)
The price is NZ$241
for 1 room
includes taxes & fees
29 Jun - 30 Jun
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About the area

Rochester

When you stay at DoubleTree by Hilton Rochester in Rochester, you'll be near the airport, within a 5-minute drive of Marketplace Mall and Tim Hortons Iceplex. .This hotel is 3.4 mi (5.5 km) from University of Rochester and 5.1 mi (8.2 km) from Rochester Institute of Technology.

What's nearby

  • Tim Hortons Iceplex - 1 min drive - 1.8 km
  • Marketplace Mall - 2 min drive - 1.9 km
  • University of Rochester - 6 min drive - 6.8 km
  • Rochester Institute of Technology - 8 min drive - 8.3 km
  • Strong - 9 min drive - 8.9 km

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 9 min drive

Restaurants

  • ‪Chick-fil-A - ‬19 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Dairy Queen - ‬5 min walk
  • ‪Taco Bell - ‬7 min walk
  • ‪Tully's Good Times - ‬12 min walk

About this property

DoubleTree by Hilton Rochester

Hotel with free parking, near Marketplace Mall
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 248 guestrooms featuring refrigerators and MP3 docking stations. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 miles.
Enjoy a meal at Bistro 252, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Rochester? This hotel has 12480 square feet (1159 square meters) of space consisting of conference space and 7 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Free shopping centre shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 12 2025 to May 31 2025 (dates subject to change):
  • Fitness facilities
The property will be renovating from March 14 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 492 out of 1004 reviews
Rating 8 - Good. 241 out of 1004 reviews
Rating 6 - Okay. 108 out of 1004 reviews
Rating 4 - Poor. 88 out of 1004 reviews
Rating 2 - Terrible. 75 out of 1004 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Fabian

Stayed 2 nights in Mar 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not good experience.

Room was not properly cleaned before use. Bath tub was clogging and it was really bad. The room had beer bottle from previous guests.. the property overall looks good however it’s maybe lil old that’s why rooms were not really clean… We were expecting much better quality from Hilton…
Stayed 1 night in Mar 2025

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*Stayed March 2025. The hotel is currently under renovation. I was in a king room with a sofa on the 6th floor. . It was a very large room. The windows went the entire length of the wall. I actually turned the desk to look out as I was working. Not much to look at but it was nice to have lots of light. The room itself is dated but comfortable. The atrium/lobby is very pretty! Lots of greenery. There is a bar and lots of places to sit. The pool is also directly off the atrium. Many of the rooms would be facing the inside of the hotel/atrium/lobby area. So, if you prefer to look outside I would let the hotel know. I was a woman traveling alone for work and felt completely safe. Tons of amenities in the area. Only minor complaint was regarding the elevator situation. They are painfully slow. Overall a very good stay. Already booked up come back later this month.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gonzalo, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff, and the pride they showed as being a part of a great family; quite unusual. Even with the ongoing renovation, everything seemed spotless.
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, staff was excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Katrina

Stayed 1 night in Feb 2025

8/10 Good

Shavonn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The staff was friendly and helpful. I wish I had realized that I was going to have a hold on my card for incidentals. The hold was placed with the explanation it would come off of my card immediately after I was checked out but that did not occur. Thankfully, I did not need the money to be released immediately but a realistic timeframe would have been appreciated. Otherwise I would stay here again with my family.
Stayed 3 nights in Feb 2025

2/10 Terrible

Anna

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I found old garbage in our room, my kids found last guests kids toys(mind you nothing can go under the bed bc the fean) but it was still left behind, stained sheet, the pool area smelled like wet dog, there was a garbage bags sitting by the elevator the whole time I was there. If I could have gotten my money back and left I would have. Wish I also thought to take pictures but I didn’t.
Stayed 1 night in Feb 2025

8/10 Good

Jessica

Stayed 1 night in Feb 2025

8/10 Good

Dominique, Belleville

Travelled with family
Liked: Cleanliness, amenities
When we asked for clean towels and the housekeeper was rude about giving them to us. We called to have something fixed and no one ever came to fix it. Low pressure in the toilet. Parking was not plowed during a snowstorm making it difficult to get out. Front desk staff was very friendly and helpful. Bar tenders were very friendly and service was excelled.
Stayed 2 nights in Feb 2025

10/10 Excellent

dan

Liked: Cleanliness
Stayed 2 nights in Feb 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is close to lots of restaurants. It was a little odd that there is sliding door to the atrium but it wasn't horrible, just different. Staff was nice and the room was clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Brian

Stayed 1 night in Feb 2025

8/10 Good

Gerard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Bryce

Stayed 2 nights in Feb 2025

10/10 Excellent

Hung

Stayed 1 night in Feb 2025

2/10 Terrible

Nyriah

Disliked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

evette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on the evening of 1/19/25. There was a large crowd watching a sporting event in the main lobbies and dining area. It was about 8pm and I was told that they crowd would most likely be gone by 9pm. At 1030 pm the crowd was still downstairs keeping my 3 year old daughter up. I called the front desk to complain and was told that they were working on it. We drastically changed our plans for the following day because we had to sleep in to catch up on the rest that we missed the night before.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Jan 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice- our go to
Stayed 1 night in Jan 2025

10/10 Excellent

Elmir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent
Stayed 1 night in Jan 2025

8/10 Good

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and experience overall. Property is going through the upgrade, however, and some rooms don’t have hot water.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. Unfortunately during check-in, the “computer system went down” and the staff was unable to check me in for 35 minutes. The only other issue was that the hotel walls were paper thin, to the point that you could make out what people in the next room were saying. Everyone will definitely hear any romantic encounters. There are lots of options in the near area for dining, the hotel has a bar (expensive, but available) and it’s right off the highway. These are my reasons for my ratings. Be well everyone
Stayed 1 night in Dec 2024