2/10 Terrible
Lisa N.
26 Aug 2024
Disliked: Cleanliness
BEWARE
I wanted to give this company a chance to rectify the issues with this property. After check-in, we realized the apartment was filthy. We called management (cleanBNB) and and they never returned our call. We called VRBO and after seeing the pictures I sent, they agreed this was extremely below standard for a stay. We luckily did not have to stay at this property more than a few hours after traveling all day front he US and exhausted. VRBO put us up in a nice hotel and we chose a different property for the last two days. Please beware as this property is not at all what the pictures represent. It was filthy!!! Feces and mold in the bathroom. I could go on. And the worst part, when I disputed, they didn’t not take responsibility. They said I completed the stay and the charge was valid. Thankfully VRBO wrote me a letter regarding the validity of my dispute. Shame on cleanBNB and their representatives. Scammers. Liars. Disgusting
Lisa N.
Stayed 4 nights in Jul 2024