Book Rosenkranz hotels

The room could've been better with a double bed, but other than that there was nothing wrong with the place. It was perfectly located near the train station.

The room decor is old and needs updating, the furniture was hard and uncomfortable. The swimming pool photos looked luxurious but reality more like public swimming pool, the indoor hot tub was lukewarm. At check out (10am) there was a long queue and only 1 employee on duty, we waited 25 mins only to hand the keys and bath cards over (had asked if we needed to queue and was told yes, but in fact not really necessary). The beds were comfortable and the room was clean. We didn’t book breakfast because it was too expensive (€88 for our family per day).

Pro’s: Bed was reasonable. Room was a comfortable size, there was an on suite bathroom. Nice enough breakfast. Con’s: Terrible, strange rude women at reception every day and night. Correction, she was never at reception but in a room behind with a dart board etc where you had to call to her to come to reception to do her job which she clearly didn’t want to do. Rude in her speaking to us, irritated that we had German passports but spoke English. Weirdly ending sentences halfway through with eyes strangely rolling. She didn’t even open the passports to check if we are who we say we are. I’ve never seen that before at a hotel. In the morning coming to clean our table with a wet cloth but cleaning only half the table half heartedly doing half her job as usual. Pools outside all dark brown with fungi growing in them. Broken football goal fallen over with the net twisted around the top post also in full view of the breakfrast area outside as is the pool. Bathroom, ours had a glass shelf half inside a metal frame slanting at 30 degrees towards us and with a glass hand soap dispenser teetering on the edge. I had to take it down to the basin for fear of it falling and what if the loose glass shelf fell on my foot. Weird basin and shower combination tap with a long pipe to the basin and a switch to change between the shower and the basin. Once we had showered a terrible smell came up from the shower drain which filled the whole hotel room making us barely able to breath.

The property had flaking paint in bedroom looked like water damage. Overall cleanliness was poor lots of dust and cobwebs particularly upstairs behind sofa bed. Covers off sockets in two rooms. Lamp needs attention upstairs. Needs curtains in bedrooms to block out the light. We have stayed at this resort three times never had issues before.