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SilverOaks Resort Heritage

3.0 star property

Photo gallery for SilverOaks Resort Heritage

Terrace/patio
Property entrance
Jetted bathtub
Exterior
Dining

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
  • Restaurant

Explore the area

View map
349 Fenton St, Rotorua, 3201
  • Place, Whakarewarewa: The Living Maori Village
    ‪8 min walk‬
  • Place, Te Puia New Zealand Maori Arts and Crafts Institute
    ‪11 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪15 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Studio

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Studio

  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

View all photos for Studio, Jetted Tub

Terrace/patio

Studio, Jetted Tub

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room, 1 Bedroom, Jetted Tub

Terrace/patio

Standard Room, 1 Bedroom, Jetted Tub

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom

TV, DVD player

Suite, 1 Bedroom

  • 80 sq m
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

TV, DVD player

Suite, 2 Bedrooms

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Sofa Beds OR 1 Queen Bed and 2 Single Beds

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About the area

Rotorua

With a stay at SilverOaks Resort Heritage, you'll be centrally located in Rotorua, a 3-minute drive from Polynesian Spa and 8 minutes from Skyline Rotorua. .This family-friendly hotel is 0.5 mi (0.9 km) from Rotorua Golf Club and 0.5 mi (0.9 km) from Whakarewarewa Thermal Reserve.

What's nearby

  • Whakarewarewa: The Living Maori Village - 8 min walk - 0.7 km
  • Te Puia New Zealand Maori Arts and Crafts Institute - 11 min walk - 1.0 km
  • Whakarewarewa Thermal Reserve - 11 min walk - 1.0 km
  • Redwoods Whakarewarewa Forest - 15 min walk - 1.3 km
  • Rotorua Central Mall - 3 min drive - 1.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬17 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Delhi Hut - ‬3 min drive
  • ‪Pataka Kai - ‬12 min walk
  • ‪Pantry D'or - ‬11 min walk

About this property

SilverOaks Resort Heritage

SilverOaks Resort Heritage offers 41 accommodations with DVD players and coffee/tea makers. Televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 41 guestrooms featuring refrigerators and microwaves. Satellite programming and DVD players are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional amenities at this hotel include wireless internet access (surcharge), babysitting (surcharge), and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Breakfast is available for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
SilverOaks Resort Heritage has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (NZD 10 per day)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: NZD 15 to 20 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Hot tub
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space

Outdoors

  • Barbecue grill
  • Garden

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • DVD player
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of NZD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 30 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Breakfast fee: approximately NZD 15 to 20 per person
  • Fee for in-room wireless internet: NZD 10 per day (rates may vary)
  • Fee for in-room wired internet: NZD 10 per day (rates may vary)
  • Fee for wireless internet in public areas: NZD 10 per day (rates may vary)
  • Pet fee: NZD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: NZD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

SilverOaks Heritage
SilverOaks Heritage Rotorua
SilverOaks Resort
SilverOaks Resort Heritage
SilverOaks Resort Heritage Rotorua
Silveroaks Resort Heritage Hotel Rotorua
Silveroaks Heritage Rotorua
SilverOaks Resort Heritage Hotel
SilverOaks Resort Heritage Rotorua
SilverOaks Resort Heritage Hotel Rotorua

SilverOaks Resort Heritage Reviews

Reviews

5.8
Rating 10 - Excellent. 78 out of 919 reviews
Rating 8 - Good. 225 out of 919 reviews
Rating 6 - Okay. 273 out of 919 reviews
Rating 4 - Poor. 200 out of 919 reviews
Rating 2 - Terrible. 143 out of 919 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Carl, Henderson New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort

Staff ok, room not so much

It was filthy. Bread chunks on broken couch. Dead roach in drawers. Rotten doors and mold.
Stayed 2 nights in Jun 2017

6/10 Okay

Sherry, Melbourne

Disliked: Staff & service, property conditions & facilities

Not quite a friendly travellers place

Internet only working in the lobby. Other hotel guest making a lot of noise, Everything from the lift to the hair dryer not working or wore out.
Stayed 1 night in Sep 2017

8/10 Good

Mike, Auckland

Liked: Cleanliness, staff & service, room comfort

Budget Friendly

This was a spur of the moment decision and whilst the room was a little tired it was great value for money, everything that we needed was provided and the bed was very comfortable. The staff were very friendly.
Stayed 1 night in Aug 2017

8/10 Good

jay, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Budget motel close to the city centre

We booked Silver Oaks looking for affordable accommodation ; we didn't make use of their other facilities so I can't comment on that, but we were very happy with our room. Staff were very friendly and helpful! They made great suggestions about what to do in Rotorua. We enjoyed it so much, we even wanted to extend our stay an extra night. Ungortunately the spa didnt work but overall, it exceeded our expectations.
Stayed 2 nights in Apr 2017

6/10 Okay

Geoff

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2017

2/10 Terrible

Unhappy!

Disliked: Staff & service, property conditions & facilities, room comfort

Really disappointing

There is hardly anything nice to say...the hotel could not find our booking on arrival and took 15 minutes to sort it out. Our room didn't have enough pillows, had no towels or toiletries except for 1 little bar of soap. The TV didn't work. When letting the manager know of each problem they were fixed but i got a little tired of running backwards and forwards to the office to complain of yet another problem especially as it was freezing outside! And the phone didn't work so i couldn't just ring the office to let them know. The staff at breakfast (who arrived after everyone was eating) was rude and blamed all the restaurant guests for not knowing what was happening with food and cutlery. We felt like we were imposing and were almost to scared to go back the next morning. The room was lovely and warm except in the bedroom with the window that the latch was broken on. This is a very old and tired facility that needs lots of renovation to make it nice again. And to top it off we were charged twice for our stay. I would most definitely not recommend this place, or stay there again.
Stayed 2 nights in Jul 2017

4/10 Poor

Law, auckland

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Ok for budget travellers

Bit disappointed with the overall service. Lights etc. didn't work properly. Room was too cold with no additional heaters. This would be just ok for budget travellers looking to stay over for a night.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The whole place needs updating, some things didn't work, continental breakfast was a shambles, just a small table with a bowl of rices and weetbix and sour yoghurt! Wasn't a pleasant stay but cheap I guess.
Stayed 1 night in Jul 2017

8/10 Good

Raj, NP

Liked: Cleanliness, staff & service, room comfort

Warm and comfortable stay

Resort staff were really nice and friendly. For some reason they did not get the booking from Expedia and they were fully booked but they managed to accommodate us at the end. Rooms were quite warm and the beds were comfortable as well. Location of the resort is also good. Hotel needs a makeover since decoration and appliances looked quite old and microwave did not work for us but they managed to give another one to us.
Stayed 1 night in Jul 2017

2/10 Terrible

dissatisfied , Hawkes Bay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful motel we left and stayed at the Ibis

Terrible motel, photos must be from YEARS ago because the rooms were definitely not like the photos! We left and stayed at the Ibis.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff very accommodating and kind but the motel was very run down, old as just about to have a make over. Sadly the pool and spa were not working which was very disappointing
Stayed 1 night in Jul 2017

4/10 Poor

meshel, taranaki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not sure!!!

Room electrical outlet was falling of the wall in our room.. needed more blankets as it was winter.. and there was not spear blankets in the closet. Pool was cold and slightly scummy, also was not full to the top, some of the bricks on the edge of the pool were lose. The front desk was not very accommodating. Parts of the building were falling to bits. Taps in the bathroom were starting to look a bit old. The mini putt was run down. The gym or spas were not in use along the the very sad bbq area. The whole hotel needs a complete update!!!! THE ONLY REALLY GOOD POSITIVE WAS THAT THE CLEANING STAFF WERE FRIENDLY AND DID WHAT THE COULD.
Stayed 2 nights in Jul 2017

4/10 Poor

Gill, Auckland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointing

We booked this place becaus of the pool and it wasn't working. Was in terrible condition compared to the photos. We got a good deal but didn't expect it to be this terrible. The internet didn't work. The only thing that was okay was that it was warm.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Silver oaks resort stay

Stay was pleasant. A few minor things let our rating down. The phone in our room did not work, the tv was fuzzy, the wifi was terrible and the gym was not open. In saying that our room was big, comfortable and warm. The playground and mini golf were great for our little family. The location was perfect too. It was affordable and the staff were accomodating. A bit of work would help make this place amazing. Thanks silver oaks.
Stayed 2 nights in Jul 2017

6/10 Okay

silver oaks, rotorua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Average at it finest

Staff where friendly and nice, although they gave me the wrong room key to someone's room that was occupied they sorted it out. The room was average overall , the heater barely worked so it was very cold in there during winter. The bathroom had mould growing on the roof due to the fan not working to be able to get rid of the moisture in the air. The toilet leaked water too out of the vacating pipe after flushing each time. Other than all that average.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

No frill accommodation

Spacious room for 2 adults and four children with no extra bells and whistles. Low cost accommodation with breakfast. You get what you paid for, cheapest accommodation in Rotorua at the time. Could be a nice motel if done up.
Stayed 1 night in Jul 2017

2/10 Terrible

Debbie, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible place to stay.

Very run down. No tv in room on arrival told it was getting tuned! Had to go and ask for it again. Free breakfast every day, went to go and nothing there, went back to room to cook toast for kids and fuse blew. Not vacuumed in 3 days, floor wet in kitchen, bed not made, swimming pool and spa not working, tiles missing in bathroom and the list goes on......
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel staff friendly & helpful but rooms need some TLC. Peeling mouldy wallpaper in bathroom and toilet.
Stayed 1 night in Jul 2017

6/10 Okay

Sarah, Auckland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Good for the rate we got it for but so needs an up

Arrived late didn't have enough blankets for us all lucky we had our own. Short of a towel and had to wait till morning to get it. Appreciated late check out though
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

Disappointing motel

Unfortunately when we stayed at the Silver Oaks what was advertised was not what you got. The pool wasn't working, the spa pools were closed for maintenance, the mini golf course was very slippery with grime and mud (Slippery and dangerous) and we were provided with 2 chipping irons instead of putters. The tennis court was covered in grime and mud. Our room was warm but the kitchen cabinets had suffered water damage in the past so several of them didn't close. I was pleased to see on the sign that it was planning on getting a makeover. I hope it has some much needed maintenance in the upcoming few weeks.
Stayed 2 nights in Jul 2017

2/10 Terrible

Richard, Wellington

Disliked: Cleanliness, property conditions & facilities, room comfort

Stay at your own risk. Photo's were deceiving.

The young Maori receptionist was very friendly and helpful. Everything else went down hill in a hurry from there. STAY AT YOUR OWN RISK.
Stayed 1 night in Jun 2017

8/10 Good

Nat, NZ

Liked: Staff & service, room comfort

Quaint facilities quiet yet close to amenities

Quaint facilities quiet yet close to amenities, family rooms
Stayed 2 nights in Jun 2017

8/10 Good

L.S, NZ

Liked: Cleanliness, staff & service, room comfort

Nice but abit run down in parts.

Needs a good makeover, very old fashioned and also alittle run down in places. The one staff member we met at reception was lovely.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Very Disappointing

In all my years of booking accommodation this has been the worst. I booked this place last year due to attending the Maori All Blacks vs Lions test. This place was understaffed and rooms were not ready upon arrival at 2pm. Many people were waiting to book in and couldn't. We were given an upgrade due to the inconvenience but the room was horrible. It smelt damp, the carpet was dirty. The couch was a pull out bed, but was broken, so when you sat on it you were sitting lopsided. It had mould and cop webs on the windowsills and you couldn't shut the windows in the lounge or bedroom due to not having any handles on them. The bathroom had tiles missing of the wall. The jet bath needed a good clean. You couldn't turn the basin tap fully off so it dripped all night. Not a nice experience.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

2 star

Outside room light wasn't turned on till early hours in the morning. Called for light change because most lights weren't working in the room but told the reception not to bother I'd deal with it. On the single bed there were crumb like pieces on top of blanket but sheets seemed cleaned on both the single and queen bed. The queen blanket did have a few little stains so im unsure wether that blanket had been cleaned or reused. PowerPoint next to bed wasn't working. Fan in toilet was really noisy. Car park space was right next to the rubbish bin which smelt. Wi-Fi was extra that was ok, but paid 10 dollars for 2 4 hour coupons = 8 hours (not enough and not knowing it was only for 8 hours till I had already paid). Could be better.
Stayed 1 night in May 2017