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Hilton Knoxville

3.5 star property

Photo gallery for Hilton Knoxville

Al fresco dining, open daily
Breakfast, lunch, dinner served; southern cuisine
Premium bedding, in-room safe, desk, blackout curtains
Exterior
65-inch LCD TV with satellite channels, TV, pay films

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

View map
501 W Church Ave, Knoxville, TN, 37902
  • Place, Knoxville Convention Center
    ‪3 min walk‬
  • Place, University of Tennessee
    ‪9 min walk‬
  • Place, Neyland Stadium
    ‪15 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area

Parlor, King Murphy Bed and Sofa Bed

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room,1 King Bed Accessible, Bathtub

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, Multiple Beds

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, Multiple Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Superior Room, Multiple Beds, City View

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 1 King Bed, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed

9.0 out of 10
Wonderful
(136 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(155 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Crowne Plaza Knoxville Downtown University by IHG
  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 1,003 reviews
The price is NZ$230
includes taxes & fees
2 Nov - 3 Nov
Crowne Plaza Knoxville Downtown University by IHG

About the area

Knoxville

With a stay at Hilton Knoxville, you'll be centrally located in Knoxville, just a 4-minute walk from Knoxville Convention Center and 9 minutes by foot from University of Tennessee. .This hotel is 0.7 mi (1.2 km) from Neyland Stadium and 0.1 mi (0.2 km) from Charles Krutch Park.

What's nearby

  • Knoxville Convention Center - 3 min walk - 0.3 km
  • Tennessee Theatre - 3 min walk - 0.3 km
  • Market Square - 3 min walk - 0.3 km
  • University of Tennessee - 9 min walk - 0.8 km
  • Neyland Stadium - 15 min walk - 1.3 km

Getting around

  • McGhee Tyson Airport (TYS) - 18 min drive

Restaurants

  • ‪J.C. Holdway - ‬3 min walk
  • ‪Coffee & Chocolate - ‬4 min walk
  • ‪The Market Cafe - ‬1 min walk
  • ‪The French Market Creperie - ‬2 min walk
  • ‪Clancy's Tavern & Whiskey House - ‬4 min walk

About this property

Hilton Knoxville

Hotel with a seasonal outdoor pool, a short walk to University of Tennessee
Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 320 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy southern cuisine at Marble City Kitchen, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Knoxville? This hotel has 16000 square feet (1486 square meters) of space consisting of conference space and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (173 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 996 out of 1675 reviews
Rating 8 - Good. 349 out of 1675 reviews
Rating 6 - Okay. 205 out of 1675 reviews
Rating 4 - Poor. 66 out of 1675 reviews
Rating 2 - Terrible. 59 out of 1675 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Evan

Stayed 1 night in Jun 2025

10/10 Excellent

Kelly, Nashville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great short stay at this hotel in Knoxville. All the staff, from the front desk to the valets, were kind and helpful. Our room was clean and well appointed, the breakfast was good, and everything was clean.
Stayed 1 night in Jul 2025

6/10 Okay

Monique

Travelled with family
Liked: Cleanliness, staff & service
Nearly all the staff was extremely nice. but that did not make up for the dated property with an uncomfortable bed. Neighborhood was dirty and felt unsafe. Maybe when UT is back in session it won't feel like such a deserted wasteland. But this was a Saturday evening in July.
Stayed 1 night in Jul 2025

6/10 Okay

Mariusz, Burlington

Liked: Staff & service
Very good stay
Stayed 1 night in Jul 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late at night and the staff was very friendly and attentive
Stayed 1 night in Jul 2025

8/10 Good

Nicole

Stayed 3 nights in Jun 2025

8/10 Good

Jane

Stayed 1 night in Jul 2025

10/10 Excellent

Sharon

Stayed 1 night in Jul 2025

4/10 Poor

Thomas

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Needs some Love on the Facilities.

The staff was just fine. There was on total fee of $116 that was not mentioned anywhere before we arrived. I knew there would be one but that was higher than anticipated. The elevators were not working correctly and we were on the 8th floor with our dogs so it took forever to get down to the lobby. Also, the pool was out of order for maintenance. They should have said this somewhere. We would have stayed somewhere else if we knew this ahead of time. The room was cozy, good beds, but we couldn't get hot water to shower. Very strange.
Stayed 1 night in Jul 2025

8/10 Good

Miriam

Liked: Cleanliness, staff & service
The hotel was nice. The rooms smelled good and the beds were comfortable. The towels were fluffy. The room was overall clean. Attention to detail in the bathroom could have been improved. Unfortunately, the pool was out of service. When looking for a hotel- that was part of the search criteria because of our kids. That was a bummer to hear when checking in. They arranged for us to use the pool at the YMCA- a very cool old building, but the pool was not family friendly. The 4 lanes were for older gentlemen to swim laps in their speedos watched by an older gentleman lifeguard who tried not to make eye contact with us- mostly- we felt so uncomfortable with the kids splashing or making any noise in the lane that they played in. So- boooo on the pool being out of order. Overall- lovely. We’d stay again.
Stayed 3 nights in Jul 2025

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: lots of pillows. Con; area is less than desirable. Room could use an update. - curtains, tv, etc. everything is expensive. Tries too hard to be fancy, but it’s just not.
Stayed 1 night in Jul 2025

6/10 Okay

Ambra

Disliked: Property conditions & facilities
The pool is closed. Expensive ve parking
Stayed 2 nights in Jul 2025

2/10 Terrible

Lynda

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and kindness

They always say hospitality in the south is the best - and this hotel truly reflects that. The manager, Will, was so kind and helpful the morning we arrived after missing a connection flight. My family was broken and tired and Will gave us comfort in knowing he was taking care of us! Thank you much!
Stayed 2 nights in Jul 2025

10/10 Excellent

Shannon

Stayed 1 night in Jul 2025

8/10 Good

Troy

Stayed 1 night in Jul 2025

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Absolutely great area with so many places to eat and drink!
Stayed 1 night in Jul 2025

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice employees ,ease of entrance and parking
Stayed 2 nights in Jul 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

John, ATLANTA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and staff were the best assets. We really enjoyed our stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Thomas

Stayed 1 night in Jul 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

I needed extra pillows to prop up on while sleeping due to being pregnant. We checked in after housekeeping had left, the consierge had no problem going to get the pillows for me. Thanks to him I was able to have a comfortable sleep!
Stayed 1 night in Jul 2025

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Really close to convention center. Close to places downtown. They have parking but only valey. You have to park in a garage down the street. Pool was out while there. Snack section sucks.
Stayed 2 nights in Jul 2025

10/10 Excellent

Beth, Camden

Stayed 1 night in Jul 2025

10/10 Excellent

Paula

Stayed 1 night in Jul 2025