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My stay at Kempinski Hotel was a complete contrast to my previous experience elsewhere. From the moment I arrived, the level of professionalism, hospitality, cleanliness, and organization was noticeable. The internet connection was stable and reliable, which was extremely important for me as I was handling remote work and attending online business meetings during my stay. I was finally able to work comfortably without interruptions or stress. The staff were respectful, attentive, and responsive whenever assistance was needed. The overall atmosphere felt well-managed, calm, and professional, and the facilities were maintained to a much higher standard. After dealing with several inconveniences during my trip, staying here gave me the comfort and reliability I was looking for. I truly appreciated the quality of service and would gladly recommend this hotel to both business and leisure travelers visiting Lebanon. The pool area is very nice

I booked a two-week stay at JMR through Expedia expecting the level of quality and hospitality the resort was once known for. Unfortunately, the experience was extremely disappointing and far below expectations. It honestly feels like the property is being operated under very different management, with a noticeable decline in service, maintenance, organization, and guest care. During my stay, there were repeated nighttime power outages, unpleasant garbage odors, poorly maintained facilities, and very limited accommodation for amenities such as the pool and beach areas. The internet service was one of the biggest issues. As a professional visiting from the United States and working remotely, I relied on stable internet for business meetings and daily work tasks. The connection was extremely poor and unreliable, making it impossible at times to attend meetings or complete important work responsibilities. Because of these ongoing issues, I was forced to spend additional money booking stays at other hotels simply to access stable internet and maintain my work schedule. This created unnecessary stress and unexpected expenses during my trip. For the price paid and the expectations presented through Expedia, this experience did not meet acceptable hospitality standards. I truly hope management and Expedia take these concerns seriously and consider an appropriate adjustment for affected guests.

The room was not clean. There was a stain on the bedspread. Outside on the balcony, the armchair was torn and there was no cover for it, so I couldn’t sit on it. The chairs outside were also very dirty, and there was a terrible smell on the balcony. The table outside was broken. Inside, there was also a problem with the toilet—every time I used it and came out, water would be left all over the floor.

It was very clean and spacious room

As for the room , pretty old special the bathroom, The tv in the room has very limited channels. The food and drinks so overpriced, cup of coffee cost 6$

Great place! Peaceful for a retreat.