8/10 Good
Peter
Travelled with partner
21 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mixed feelings. The Expedia price was over £200 for a suite. We had a lovely room with 3 chairs and a desk: that is not a suite!!! The bathroom was superb with big bath and extra shower, though hot water was slow to arrive. Reception staff were excellent; the barman produced 2 superb cocktails at a very fair price. But at breakfast we were shown a table and told 'that is the buffet' but not given menus or even told that we had to order hot drinks. A waitress helped us out but we'd already eaten from the buffet so it was too late to order extras. The room had windows that open (good!) but no air conditioning (listed building?) however, there was an excellent Dyson cooler/heater. Great to have a fridge and coffee machine with free water etc Towels and bedding were truly luxurious. But on leaving we were asked to pay an extra (roughly £9) fee for a service charge for the room (on top of £200 paid) I have never been asked for this before in any hotel and it rather soured the stay. To be fair we were told this was optional and did not pay it. Location is perfect: very quiet, by Forbury Gardens, thus near the station and not far to walk to the Hexagon for events. But as a dictionary pedant I do feel a suite means a separate sitting room (as in most hotels) and thee nomenclature should be luxury room or larger room!
Peter
Stayed 1 night in Mar 2025
