We, a middle-aged couple, stayed here at the end of our trip to Japan. We were pleased that there was a large shuttle bus that took us from the airport to the hotel and back again. There were clear signs and staff available to help (luggage stored under bus). The hotel rooms were very clean with comfortable beds and pillows. Our room was a decent size with a king bed. The bathroom had a bathtub/shower combo. Amenities included coffee/tea, shampoo, conditioner, and body wash in pump bottles, hair brush, toothbrush & tiny tube of toothpaste, razor, and shower cap. Staff was very polite and helpful. Check-in and out were efficient and quick. We ate at the Serena Restaurant for dinner (excellent Japanese tempura meal & steak meal) and for the breakfast buffet (lots of Japanese breakfast items and some Western style items). There was a Lawson's convenience store in the hotel (well-stocked) and a lovely little gift shop (with limited hours sadly). The area around the hotel was industrial as it was conveniently located about 10 minutes from the Narita Airport.