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Helpful staff

Rooftop pool

The room smelt very strongly of sewage, upon telling staff they said it was normal when it rains, and not offered another room. The next day the smell was still there even though a cleaner had been the previous day with chemicals. We asked if we could leave and be refunded the remainder of the stay, but they said a refund wouldn't be granted (though we were given a bottle of wine). I would not stay again as the room was not at all fit for purpose and it ruined our holiday.

A used sanitary product was found in our room when we arrived that was not ours, staff were made aware and could not have cared less which made us question the cleanliness of the room and whether the sheets had even been changed due to this and the thick layer of dust in the room Food was beyond poor we stopped eating from the hotel, staff would not let you into the dining area without a room card despite them having a sheet of room numbers and names, and the wristbands you are made to wear Internet had no connection Hotel also accepted 3 large groups of 40+ school kids during our stay which was extremely off putting Environment was chaotic, there were queues to get into the dining area and kids running riot every time you went in Storage in the rooms was also limited there was no where to put suitcases as they do not fit under the bed and rooms were extremely noisy (potentially due to the large groups of school kids)

Very comfortable rooms , but no amenities, except 2 bottles of water for a 4 nights stay .

I highly recommend this property to the point that the next time that we visit Spain the Barcelona area we will definitely rebook here. The property was absolutely quiet and it was so clean. The staff was very friendly and accommodating. It was such a beautiful trip and it sits right at the beach, literally steps away. The restaurants in the area were plenty however the hours varied due to the New Year’s week of our trip. We were kind of limited and what we had open and then we were met by three kings holidays to so we didn’t know that everything will be closed down as well. So just keep that in mind when you’re traveling. I believe with a non-peak holiday season, especially if you can go and actually get in the beach water that will elevate an already exceptional trip to the max. Additionally, the community is safe and walkable, we are of African descent and we did not experience and racism or funny looks for being in the community unlike in the US. I didn’t have to worry about my husband, going to the store at sundown or walking alone to the grocery store which was a couple blocks away by himself. It will help if you are fluent in Spanish we were fine because I speak Spanish. Overall, in an incredible stay.