Our checkin Thursday afternoon was amazing, excellent front desk staff, we have an ESA and checked him in at desk at checkin... 4 months old and in training 1 month... at checkout the rude, nasty female staff person (middle age, short and stocky) came as the first nice young staff checked us out... she informed me there were several complaints from guests as to our ESA barking.. we were in our room with him all day and night and left with him to husband's liver appt.next day.after checkout... never did anyone inform us that he had been complained on, yet she rather rudely belittled me in front of other guests, our ESA did bark for 2 seconds when a dog barked on the show we were watching but it didn't warrant "several complaints"... we were first floor, in laundry area, with only one neighbor ...she TOLD me we would not be allowed to stay there if our ESA barked, as I explained to her he is young and learning/training, she loudly said HE SHOULD NOT BARK BECAUSE THEY TRAIN HIM NOT TO... SO to say we will never be back, even though we have stayed there 2 years for husband's kidney transplant process, AND now his liver followups... she could have explained to me away from other guests and been more compassionate ... we are not there for pleasure, we are there for convenience to hospital/clinic as we are nearly 70 years old and driving in a city is trying... so now this is the only hotel we have ever stayed in with such a rude staff as her