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Hotel Hacienda Don Juan

3.5 star property

Photo gallery for Hotel Hacienda Don Juan

Property grounds
Interior
Property grounds
Exterior
Breakfast meal

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
  • Room service

Explore the area

View map
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290
  • Place, Moxviquil
    ‪16 min walk‬
  • Place, Arches of Carmen
    ‪6 min drive‬
  • Place, Ciudad Cuauhtemoc
    ‪6 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪118 min drive‬

Room options

View all photos for Room Standard

Individually decorated, iron/ironing board, free wired Internet

Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Double Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Double Room, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Economy Double Room, Multiple Beds

Economy Double Room, Multiple Beds

Economy Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Family Triple Room, Multiple Beds

  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Standard Triple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Triple Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Quadruple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Quadruple Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 Double Bed and 3 Large Single Beds

View all photos for Double Room Standard

Individually decorated, iron/ironing board, free wired Internet

Double Room Standard

  • 30 sq m
  • Sleeps 6

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About the area

San Cristóbal de las Casas

With a stay at Hotel Hacienda Don Juan in San Cristóbal de las Casas, you'll be within a 5-minute drive of Palace of Justice of Los Altos and Moxviquil. .This hotel is 1.5 mi (2.4 km) from Santo Domingo Handicraft Market and 1.6 mi (2.6 km) from Arches of Carmen.

What's nearby

  • Moxviquil - 16 min walk - 1.4 km
  • Palace of Justice of Los Altos - 20 min walk - 1.7 km
  • Arches of Carmen - 6 min drive - 2.9 km
  • Ciudad Cuauhtemoc - 6 min drive - 2.9 km
  • San Cristóbal de las Casas Cathedral - 7 min drive - 3.3 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 66 min drive

Restaurants

  • ‪La Cabaña De Don Juan Bosco - ‬12 min walk
  • ‪Taqueria Calima - ‬1 min walk
  • ‪Tacos y Carnitas Morelia - ‬18 min walk
  • ‪Don Rafita "Tacos y Gorditas - ‬16 min walk
  • ‪Tacos Senor Rodeo - ‬15 min walk

About this property

Hotel Hacienda Don Juan

Hotel in San Cristóbal de las Casas with a coffee shop and a restaurant
Hotel Hacienda Don Juan offers 29 accommodations, which are accessible via exterior corridors and feature slippers and hair dryers. Rooms open to balconies. Each accommodation is individually decorated. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 29 individually decorated guestrooms. Rooms have private balconies. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab dinner at Los Alamos, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Los Alamos - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Los Alamos

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas

Hotel Hacienda Don Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 260 out of 471 reviews
Rating 8 - Good. 138 out of 471 reviews
Rating 6 - Okay. 43 out of 471 reviews
Rating 4 - Poor. 21 out of 471 reviews
Rating 2 - Terrible. 9 out of 471 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje por motivos de trabajo, pero la experiencia de quedarme una noche en el hotel me motiva a regresar en plan de vacaciones
Muy bonito jardin
Stayed 1 night in Oct 2025

6/10 Okay

Goktug

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...
Stayed 8 nights in Dec 2024

10/10 Excellent

Maida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

John

Liked: Staff & service
Stayed 2 nights in Nov 2024

8/10 Good

nelsy

Travelled with family
Liked: Cleanliness
This property needs more staff to keep up
Stayed 1 night in Nov 2024

8/10 Good

Terry

Liked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people very helpful
Stayed 6 nights in Jul 2024

10/10 Excellent

karen

Travelled with family
I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
Stayed 7 nights in Jun 2024

10/10 Excellent

antonia

Travelled with group
Liked: Amenities
Everything was nice very clean and friendly
Stayed 1 night in Apr 2024

4/10 Poor

Carmen Canales Y Marielena

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was very cool place
Stayed 4 nights in Mar 2024

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
Stayed 6 nights in Mar 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect amount of rustic Mexican charm

Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the look of the hacienda and the history.
Stayed 3 nights in Dec 2023

10/10 Excellent

gustavo

Hotel colonial , cálido y confortable

Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.
Stayed 1 night in Oct 2023

6/10 Okay

Maritza

Liked: Staff & service, property conditions & facilities
Beautiful place , but it does need a little work and hot water keeps running out
Stayed 5 nights in Oct 2023

4/10 Poor

Lorena

Stayed 4 nights in Aug 2023

10/10 Excellent

Erika, Arlington Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 5 nights in Aug 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Great experience
Stayed 1 night in Jul 2023

10/10 Excellent

aida

Liked: Cleanliness, property conditions & facilities
The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
Stayed 5 nights in Jun 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered.

10/10 Excellent

William Isaac Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and helpful.
Stayed 1 night in Jun 2022

10/10 Excellent

Pedro

Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome to be in this beautiful old hacienda, filled with amazing and unique antiques!
Stayed 2 nights in Apr 2021