I had a very disappointing experience at the Moxy Hotel in the Gaslamp District, San Diego. On my first night, the toilet wouldn’t stop flushing after being used. I managed to get some rest despite the noise, and the next morning I asked for it to be repaired. I was told “engineering” would handle it while I was out for the day.
When I returned late that evening, the toilet was still not fixed, and no one at the front desk answered the phone. I endured another sleepless night because of the constant noise.
The following morning, I requested a refund for one night from the manager, Luis. At first, he admitted he would normally agree but claimed he couldn’t process it since I had booked through Expedia. Expedia, however, confirmed that they would issue the refund if the hotel approved it. When I explained this to another receptionist (Leon), I was told that Luis had no intention of authorizing it.
Instead, Luis repeatedly offered Marriott points, which I declined, as I do not use points to book. Overall, the lack of responsiveness, unaddressed maintenance issues, and refusal to provide fair compensation made this a very negative stay.