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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
Exterior
Restaurant
Room, 2 Double Beds, Mountain View
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

Map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    ‪1 min walk‬
  • Juan Santamaría Park
    ‪17 min walk‬
  • Ojo de Agua Spa Park
    ‪4 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Roll-In Shower)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View

  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(9 reviews)
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(22 reviews)
  • 32 sq m
  • City view
  • Sleeps 2

Similar properties

Restaurant

Hampton by Hilton San Jose Airport

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.6 out of 5, Wonderful, (2286)
The price is NZ$263
for 1 room
includes taxes & fees
4 Jul - 5 Jul
Hampton by Hilton San Jose Airport

About the area

Alajuela

With a stay at Hilton Garden Inn San Jose Airport City Mall in Alajuela, you'll be connected to a shopping center, just steps from City Mall and a 3-minute drive from Casino Fiesta. .This hotel is 14.8 mi (23.8 km) from Poás Volcano National Park and 9.9 mi (15.9 km) from Multiplaza Mall Escazu.

What's nearby

  • City Mall - 1 min walk - 0.0 km
  • Juan Santamaría Park - 17 min walk - 1.5 km
  • Alajuela Cathedral - 2 min drive - 1.8 km
  • Ojo de Agua Spa Park - 4 min drive - 3.2 km
  • Terrazas Lindora Shopping Center - 10 min drive - 7.7 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Tacontento - ‬11 min walk
  • ‪Juan Valdez Café - ‬2 min walk
  • ‪El Novillo Alegre - ‬12 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Pet-friendly hotel with free parking connected to a shopping center in Alajuela
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 149 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
You can enjoy a meal at the restaurant serving the guests of Hilton Garden Inn San Jose Airport City Mall, or stop in at the grocery/convenience store. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Alajuela? This hotel has 2054 square feet (191 square meters) of space consisting of a conference center and 6 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • Conference centre (2,054 square foot of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 805 out of 1183 reviews
Rating 8 - Good. 188 out of 1183 reviews
Rating 6 - Okay. 99 out of 1183 reviews
Rating 4 - Poor. 49 out of 1183 reviews
Rating 2 - Terrible. 42 out of 1183 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Blanca

Liked: Property conditions & facilities
Gtrat location and wonderful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast at a hotel EVER! And very kind and helpful staff in every department.
Stayed 1 night in Jan 2025

10/10 Excellent

Roxanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to a very nice mall with a huge food court. We were on the 4th floor very convenient there a pool, bar and outdoor sitting area. The staff was very nice. We needed to get to the airport very early the free shuttle was on time and very kind driver.
Stayed 1 night in Mar 2025

10/10 Excellent

Burdell, crosby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for an overnight stay to fly out. Attached to a very nice mall
Stayed 1 night in Mar 2025

10/10 Excellent

Maryuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Karin, Pickering

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2025

10/10 Excellent

Gabe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent and the room was beautiful and spacious.
Stayed 1 night in Mar 2025

10/10 Excellent

Vidya, Decatur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, clean
Stayed 1 night in Mar 2025

10/10 Excellent

Dagmar

Stayed 1 night in Mar 2025

2/10 Terrible

Swetha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
We were not sure breakfast was not included for that premium price. Also rooms are small.
Stayed 1 night in Mar 2025

8/10 Good

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities

HILTON SIZE BEDS!!!

Looks like a new hotel needs outside hotel entrance sighs needs seating outside when waiting for taxi/uber.We were also told that our hotel room has a queen size bed this is not true!!! Only matrimonial size.What is the HILTON thinking this is not big enough for 2 adults!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Franklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place next to the mall and airport.
Stayed 1 night in Jan 2025

10/10 Excellent

Alexander

Stayed 1 night in Jan 2025

8/10 Good

Andrew, spanish fort

Liked: Amenities
Clean
Stayed 1 night in Mar 2025

10/10 Excellent

Mike

Liked: Staff & service
Convenience
Stayed 1 night in Mar 2025

10/10 Excellent

Rocky

Stayed 2 nights in Feb 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel!
Stayed 1 night in Mar 2025

10/10 Excellent

gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Great location next to the mall.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Shuttle to and from airport. Staff was wonderful. The city mall is attached to the hotel.Walmart across the street for supplies. Pool area was nice with a bar. Would totally recommend for anyone:)
Stayed 3 nights in Mar 2025

6/10 Okay

Alban, Pawcatuck

Business traveller
Liked: Staff & service
The property is still going through growing pains in my opinion. It could be better.
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Mar 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025