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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
Exterior
Restaurant
Bar (on property)
Room, 2 Double Beds, Mountain View | Mountain view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Juan Santamaría Park
    ‪17 min walk‬
  • Place, Alajuela Cathedral
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.2 out of 10
Wonderful
(27 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.4 out of 10
Good
(6 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(27 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.6 out of 10
Exceptional
(5 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(17 reviews)
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Restaurant
Hampton by Hilton San Jose Airport
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.6 out of 5, Wonderful, 2,363 reviews
The price is NZ$265
includes taxes & fees
26 Nov - 27 Nov
Hampton by Hilton San Jose Airport

About the area

Alajuela

With a stay at Hilton Garden Inn San Jose Airport City Mall in Alajuela, you'll be connected to a shopping center, just steps from City Mall and a 4-minute drive from Central Park. .This hotel is 9.9 mi (15.9 km) from Multiplaza Mall Escazu and 10.1 mi (16.3 km) from Sabana Park.

What's nearby

  • City Mall - 1 min walk - 0.0 km
  • Juan Santamaría Park - 17 min walk - 1.5 km
  • Alajuela Cathedral - 2 min drive - 1.8 km
  • Parque Viva - 9 min drive - 6.7 km
  • Terrazas Lindora Shopping Center - 10 min drive - 7.7 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Chili’s Grill & Bar - ‬1 min walk
  • ‪Spoon - ‬2 min walk
  • ‪Subway City Mall - ‬2 min walk
  • ‪Spaghetti Factory - ‬2 min walk
  • ‪Burger King - ‬3 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Pet-friendly hotel with free parking connected to a shopping center in Alajuela
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 149 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
You can enjoy a meal at the restaurant serving the guests of Hilton Garden Inn San Jose Airport City Mall, or stop in at the grocery/convenience store. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Alajuela? This hotel has 2054 square feet (191 square meters) of space consisting of a conference center and 6 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (2,054 square foot of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 949 out of 1375 reviews
Rating 8 - Good. 214 out of 1375 reviews
Rating 6 - Okay. 108 out of 1375 reviews
Rating 4 - Poor. 55 out of 1375 reviews
Rating 2 - Terrible. 49 out of 1375 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Moua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Paid extra for a Mountain View however they gave me a room facing the highway instead. It was a bit noisy at night. Also, I booked the room for 3 people but they had only two towels in the room. Had to call them twice and waited for nearly two hours to get an extra bath towel.
Stayed 1 night in Aug 2025

2/10 Terrible

Scott

Gentleman who checked us in was friendly, quick and well-spoken. Shuttle driver was awesome. Fire alarm set off twice at night by staff = little to no sleep. No hot water for morning shower. Hotel is right on main road with little to no soundproofing. Floors are bizarrely tiled instead of carpet so overall rooms feel more like a hospital. It’s cleaner than the Holiday Inn Express and Hampton Inn but no sleep prior to international flight to Europe means we will think twice before ever staying here again. Strange because our experience at the other Hilton Gardens in Escazu and Liberia have been quite nice.
Stayed 1 night in Aug 2025

2/10 Terrible

liat

Stayed 12 nights in Feb 2024

10/10 Excellent

Luis, Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good clothes for chop and walking and close to Airport
Stayed 2 nights in Jul 2025

4/10 Poor

Pauleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I contacted the hotel the night before arrival to make sure the "free shuttle" picked up in from of Sanza airlines. They said it did and it arrived every 30 minutes. I waited at the curb for 45 minutes when I arrived then went online to contact the hotel. I was disappointed to find a message that said "The shuttle is unavailable" so I took a cab that cost 18 dollars plus tip. I took a screen shot of the message and showed the associate who checked me in. When i arrived at the hotel I asked if they could compensate me for the cost of the cab and the associate said he would check with the manager. When I checked out they said the shuttle was running and would not compensate me for the cab. I also chose this hotel for the "heated pool" which was warm and wonderful last time I stayed here. The pool was cold and the screw came out of the ladder and broke when I climbed the ladder causing an injury to my knee. I returned the screw that fell out to the front desk. They had bottles of shampoo, lotion, conditioner and body wash in the bathroom of the room but the body wash and lotion were so empty it was impossible to use those products. It is a shame that the hotel has really gone downhill in the past year. Don't waste your money staying in this subpar hotel with very poor customer service.
Stayed 1 night in Jul 2025

6/10 Okay

Max, Airdrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick access to airport if you need to leave early the next day.
Stayed 1 night in Jul 2025

10/10 Excellent

Rime

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Howard J

Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice it had the mall.
Stayed 1 night in Jul 2025

10/10 Excellent

KURT

Clean af
Stayed 1 night in Jul 2025

10/10 Excellent

Armend, Lantana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was exceptional, the only thing the room was to noisy. Even we were in the tenth floor you can hear all the cars.
Stayed 1 night in Jul 2025

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, but we would have appreciated being told ahead of time (at check-in) that we had to be down 5-10 minutes before the airport shuttle left, because we (and 2 other guest) missed it. The later shuttle was full, so we ended up paying for a taxi to the airport. Another issue was with the bathroom sliding door - if you use the handle, it traps fingers between the door and the wall, because it closes too far past the opening. It pinched adult fingers, enough to leave marks and pain, but would have seriously injured a child’s.
Stayed 1 night in Jul 2025

10/10 Excellent

Roxanna

Beautiful
Stayed 1 night in Jun 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to the airport. Staff was amazing! Super amazing!
Stayed 1 night in Jul 2025

10/10 Excellent

wei

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Amiram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel for the night of landing in Costa Rica!
Stayed 1 night in Jul 2025

10/10 Excellent

IVAN

Stayed 1 night in Jul 2025

8/10 Good

Oliver

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient next to the main city mall. 3 minutes from airport.
Stayed 1 night in Jul 2025

10/10 Excellent

Olivia

Stayed 1 night in Jul 2025

10/10 Excellent

laurence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noce hotel. Very convenient
Stayed 1 night in Jul 2025

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice rooms. Beautiful decor.
Stayed 1 night in Jun 2025

10/10 Excellent

Erick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place book with confidence
Stayed 1 night in Jul 2025

10/10 Excellent

James, MIRAMAR

Stayed 3 nights in Jun 2025

8/10 Good

jay

Stayed 1 night in Jul 2025