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Four Points by Sheraton Caguas Real Hotel & Casino

3.5 star property

Photo gallery for Four Points by Sheraton Caguas Real Hotel & Casino

Lobby
Breakfast, lunch, dinner served; pool views
Casino
Porch
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
500 Alhambra En Granada Boulevard, Caguas, 00726
  • Place, Centro Criollo de Ciencia y Tecnología del Caribe
    ‪4 min drive‬
  • Place, Carribbean Cinemas Las Catalinas
    ‪5 min drive‬
  • Place, Jardin Botanico y Cultural de Caguas
    ‪7 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(33 reviews)
  • Mountain view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(44 reviews)
  • Mountain view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

8.6 out of 10
Excellent
(4 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(17 reviews)
  • Mountain view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Pool View

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed, Pool View

10.0 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Miscellaneous
Hyatt Place Manati
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,004 reviews
The price is NZ$343
includes taxes & fees
8 Feb - 9 Feb
Hyatt Place Manati

About the area

Caguas

With a stay at Four Points by Sheraton Caguas Real Hotel & Casino in Caguas, you'll be 4.4 mi (7.1 km) from Jardin Botanico y Cultural de Caguas and 17.9 mi (28.8 km) from El Yunque National Forest. .This casino hotel is 21.5 mi (34.5 km) from Pan American Pier and 21.6 mi (34.8 km) from Condado Beach.

What's nearby

  • Centro Criollo de Ciencia y Tecnología del Caribe - 4 min drive - 5.0 km
  • Museo de Caguas - 5 min drive - 5.2 km
  • Carribbean Cinemas Las Catalinas - 5 min drive - 5.8 km
  • Casa Rosada - 5 min drive - 5.6 km
  • Jardin Botanico y Cultural de Caguas - 7 min drive - 8.0 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 29 min drive

Restaurants

  • ‪Lechonera La Hacienda - ‬6 min drive
  • ‪El Rancho De Los Trovadores - ‬5 min drive
  • ‪Viktor Pollo - ‬4 min drive
  • ‪Burger King - ‬4 min drive
  • ‪KING CHINA Restaurant - ‬5 min drive

About this property

Four Points by Sheraton Caguas Real Hotel & Casino

Family-friendly hotel with a casino, in the vicinity of Jardin Botanico y Cultural de Caguas
Four Points by Sheraton Caguas Real Hotel & Casino offers 125 accommodations with safes and complimentary newspapers. Beds feature Select Comfort mattresses. 55-inch LED televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 125 guestrooms featuring LED televisions. Your room comes with a Select Comfort bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Head straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as an outdoor pool and a waterslide. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Flor de Caña Eatery Eatery & Bar, a family restaurant which features a bar/lounge and a pool view. You can also stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Flor de Caña Eatery Eatery & Bar - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 13.38 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 17 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Flor de Caña Eatery Eatery & Bar

Things to do

  • 10 gaming tables
  • 18-hole adjacent golf course
  • 24-hour gym
  • 433 slot machines
  • Casino (3,800 square foot of space)
  • Children's pool
  • Outdoor pool
  • Piano
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 25.00
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 17 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10.00 to 25.00 for adults, and USD 10.00 to 17.00 for children
  • Self parking fee: USD 13.38 per day (in/out privileges)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caguas Four Points
Caguas Four Points Sheraton
Caguas Sheraton
Four Points Sheraton Caguas
Four Points Sheraton Caguas Real
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Four Points by Sheraton Caguas Real Hotel & Casino Hotel Caguas

Four Points by Sheraton Caguas Real Hotel & Casino Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1000 reviews
Rating 8 - Good. 230 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lizbeth

Liked: Cleanliness, amenities, property conditions & facilities
Todo súper limpio
Stayed 1 night in Nov 2025

10/10 Excellent

BRENDA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes, the room was excellent and the staff too courteous ♥️. I want return.
Stayed 1 night in Oct 2025

8/10 Good

Anibal

Stayed 2 nights in Oct 2025

10/10 Excellent

Oscar Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

AMBIORIS J, Miami

Stayed 2 nights in Oct 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Oct 2025

10/10 Excellent

Irving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good time
Stayed 2 nights in Sep 2025

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and property well kept. But not much to do near the surroundings
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Jorge Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! The staff was welcoming, the room spotless and comfortable, and the location perfect. I highly recommend this hotel and would definitely return.
Stayed 1 night in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Janet, Sayreville

Liked: Cleanliness, staff & service, property conditions & facilities
The drive to the entrance of the hotel needs more curb appeal and lighting.
Stayed 4 nights in Sep 2025

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

The road to enter the hotel was a little confusing since I enter at night for the first time. The hotel nice, clean, employees very helpful. Had internet to connect my ps5 and watch Netflix from the big screen tv. Very hot water. Highly recommend. I had a car so I didnt have problem getting around. There is Uber and Uber Eats service. Love the casino!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a short drive from the highway exit and is in a quiet area with a restaurant onsite and a casino as well.
Stayed 1 night in Sep 2025

10/10 Excellent

Elliot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and isolated. Very friendly staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service fees for the restaurant are outrageous!
Stayed 3 nights in Sep 2025

10/10 Excellent

Joel Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Anatol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice and helpful suffer clean enjoyed my stay
Stayed 6 nights in Aug 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

We were celebrating our 34th wedding anniversary, and we had a pleasant stay. We mostly hung out at the pool, which is nicely kept. However, being that this hotel is not near a beach, I suggest making the pool bigger and with more features.
Stayed 2 nights in Aug 2025

10/10 Excellent

angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service and clean
Stayed 8 nights in Jul 2025

4/10 Poor

Juan, San juan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To much money for Deteriorated space, no flexible parking, little to do, limited menu, average pool, very boring space.
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Stayed 3 nights in Aug 2025