8/10 Good
Roberto
Travelled with family
6 May 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is wonderful historic hotel right in the heart of old town San Juan. It was a dream come true to stay there. The hotel is gorgeous and well kept. The check-in was easy and friendly. The room was on the small side. The bed was somewhat hard and I did have a problem with some form of black granular substance that was on the bed. It was not insects, but it was weird and unexplained. The room did have nice amenities and double doors with a protected ledge that had an excellent view out into the city and the bay. There was some faulty or damaged items in the room, but the shower worked well with plentiful hot water and the toilet worked well. There was a bar and restaurant on site in the middle of the hotel that was convenient but expensive. I had one meal there which was OK but overpriced and took a long time to deliver. The bar staff was friendly. But the bar was expensive. I had two Mojitos and it was about $70. They do have a workout room, which was helpful. But it did have multiple pieces of broken or damaged equipment. The Wi-Fi was OK and easy to use. Overall, I did enjoy this stay and it was pleasant. But the broken or nonfunctional items is very out of context for what is supposed to be a top level establishment. But honestly, it adds somewhat to the charm as nothing in Puerto Rico works completely normally and some broken items is the norm. I would definitely stay there again and definitely recommend it.
Roberto
Stayed 3 nights in May 2025