See all properties
Save

Hyatt Place San Juan

3.5 star property

Photo gallery for Hyatt Place San Juan

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Creator video
Room, 1 King Bed with Sofa bed, Accessible (Shower)
Lunch and dinner served
Suite, 1 King Bed with Sofa bed

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Avenida Fernandez Juncos 580, San Juan, 00907
  • Place, Sheraton Casino
    ‪4 min walk‬
  • Place, Puerto Rico Convention Center
    ‪7 min walk‬
  • Place, Pan American Pier
    ‪10 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(97 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Queen Beds with Sofa Bed)

Premium bedding, pillow-top beds, in-room safe, desk

Room (2 Queen Beds with Sofa Bed)

8.8 out of 10
Excellent
(92 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(49 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Queen Beds with Sofa Bed)

Premium bedding, pillow-top beds, in-room safe, desk

Room (2 Queen Beds with Sofa Bed)

9.4 out of 10
Exceptional
(27 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

Premium bedding, pillow-top beds, in-room safe, desk

Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

9.4 out of 10
Exceptional
(14 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Speciality)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (Speciality)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible Bathtub, Bay View

Premium bedding, pillow-top beds, in-room safe, desk

Room, Multiple Beds, Accessible Bathtub, Bay View

10.0 out of 10
Exceptional
(2 reviews)
  • Bay view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds ( High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, Multiple Beds ( High Floor)

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Room, Multiple Beds, Pool View

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Outdoor pool
Hyatt House San Juan
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,005 reviews
The price is NZ$490
includes taxes & fees
23 Dec - 24 Dec
Hyatt House San Juan

About the area

San Juan

Located in San Juan (Santurce), Hyatt Place San Juan is a 3-minute walk from Sheraton Casino and 5 minutes by foot from Distrito T-Mobile. .This hotel is 0.4 mi (0.7 km) from Puerto Rico Convention Center and 0.4 mi (0.7 km) from Pan American Pier.

What's nearby

  • Sheraton Casino - 4 min walk - 0.4 km
  • Distrito T-Mobile - 5 min walk - 0.5 km
  • Puerto Rico Convention Center - 7 min walk - 0.6 km
  • Pan American Pier - 10 min walk - 0.9 km
  • Condado Beach - 16 min walk - 1.4 km

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 11 min drive

Restaurants

  • ‪Medalla Arena - ‬6 min walk
  • ‪Denko Asian Eatery - ‬5 min walk
  • ‪Choices Sheraton - ‬5 min walk
  • ‪Pudge’s Pizza - ‬5 min walk
  • ‪Sazon Cocina Criolla - ‬5 min walk

About this property

Hyatt Place San Juan

Bayside hotel with bars and a 24-hour fitness center
Hyatt Place San Juan offers 149 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 149 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a waterslide, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, wedding services, and a banquet hall.
Stop by the hotel's restaurant, The Placery, for lunch or dinner, or grab snacks at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges.
Featured amenities include a computer station, express check-in, and express check-out. Planning an event in San Juan? This hotel has 3184 square feet (296 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
The Placery - This restaurant serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 18 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Placery

Things to do

  • 24-hour gym
  • Outdoor pool
  • Waterslide

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 4 meeting rooms
  • Computer station
  • Conference centre (3,184 square foot of space)

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Beach towels
  • In-room bottled water
  • In-room coffee
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 18.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Place San Juan/City Center Hotel
Hyatt Place San Juan/City Center
Hyatt Place Juan/City
Hyatt Place San Juan Hotel
Hyatt Place San Juan San Juan
Hyatt Place San Juan/City Center
Hyatt Place San Juan Hotel San Juan

Hyatt Place San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 994 out of 1420 reviews
Rating 8 - Good. 223 out of 1420 reviews
Rating 6 - Okay. 108 out of 1420 reviews
Rating 4 - Poor. 50 out of 1420 reviews
Rating 2 - Terrible. 45 out of 1420 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Javier Ignacio

Stayed 1 night in Sep 2025

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, tranquilo , desayuno bueno
Stayed 2 nights in Sep 2025

10/10 Excellent

Gessell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Arlene

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Found bed bugs in room & had to get moved to a different bedroom around midnight other than that staff was great
Stayed 5 nights in Sep 2025

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel facilities are clean. Room are spacious. But the coffee shop was understaffed with only one employee, who was rude.
Stayed 1 night in Sep 2025

10/10 Excellent

Pierre, Caguas

Stayed 1 night in Sep 2025

2/10 Terrible

Jennifer, Manalapan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked a stay from 8/28-8/30. Staff member Zaddiel was incredible and helpful in getting us situated immediately. Unfortunately upon getting to our room and starting to get situated we experienced a roach crawling in one of the beds. It came out of nowhere down the pillow. (Video and photos taken immediately). While Zaddiel came up to the room immediately and offered to move us to a new room, I wanted out. Roaches are a no go for me. The hotel did issue a refund immediately and so to that I will say thank you. Quote unfortunate as I understand with so much in an out of people comes these types of issues but they will need to do better.
Roach crawling down pillow
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeanne

Stayed 1 night in Jun 2025

10/10 Excellent

Damaris

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coordialidad, atencion del empleados. Facilidades comodas y diversas para niños. Ascesibilidad a lugares cercanos para pasear, hacer compras etccc.
Stayed 3 nights in Sep 2025

10/10 Excellent

Thais, MIAMI

Stayed 1 night in Sep 2025

10/10 Excellent

Evelyn

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Omar

Liked: Cleanliness, property conditions & facilities
I stayed from Sept 6–7, booked and fully paid through Expedia. Shortly after check-in, I was charged $278.75 for a supposed “smoking fee,” which is completely false. The charge appeared on my card minutes after arrival, and additional incorrect charges were later posted. While the staff was polite and acknowledged the mistake, the resolution depends on a supervisor, causing delays. Be cautious and double-check charges before your stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Mayra

Stayed 4 nights in Sep 2025

10/10 Excellent

Priscilla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED IT
Stayed 1 night in Sep 2025

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities
Staff service is excellent
Stayed 2 nights in Sep 2025

4/10 Poor

Francisco

Stayed 2 nights in Aug 2025

10/10 Excellent

Kenneth, Lajas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Onris

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in excellent condition. Very well situate and the staff is very friendly and helpful.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ernesto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Sep 2025

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Alma Torres

Stayed 3 nights in Aug 2025

10/10 Excellent

Aileene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool area needs more maintenance and cleaning.
Stayed 2 nights in Aug 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Included Breakfast buffet was awesome!
Stayed 2 nights in Aug 2025

10/10 Excellent

Valerie

Stayed 2 nights in Aug 2025

6/10 Okay

JOHANNA

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was fine. However, I was charged a smoking fee as soon as I checked out. The front desk receptionist emailed me my receipt rather than printing it so by the time I flew home, I noticed the hefty smoking fee. However, I am not a smoker and clearly didn't smoke in my room!! Just a rip off and I haven't received my money back. DO NOT STAY HERE!
Stayed 4 nights in Aug 2025