8/10 Good
Jessica
2 Nov 2025
Liked: Cleanliness, staff & service, amenities
Room was clean, basic, but had everything that we needed. Great location, very centrally located in Old San Juan.
We had a rough check in experience. There is no front desk and no staff on site. The morning of check in we received a code to a lock box that would have the key in it. The code worked fine but there was no key in the lockbox. This caused a lot of panic and we tried the conact information but werent able to get get in touch with anyone. My husband went to the pharmacy across the street and someone that works there knew someone who works at hotel and called them and got a different code to a different lock box. It was a mess and we were pretty worried we would have no where to stay for the night. It was obviously an accident but very unsettling. Never heard back from the hotel
Jessica
Stayed 2 nights in Oct 2025



















