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Hotel Rumbao, a Tribute Portfolio Hotel

4.0 star property

Photo gallery for Hotel Rumbao, a Tribute Portfolio Hotel

Bar (on property)
Exterior
Breakfast, lunch, dinner served; local cuisine
Outdoor pool
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
100 Brumbaugh Street, San Juan, Puerto Rico, 00901
  • Place, Port of San Juan
    ‪1 min walk‬
  • Place, Calle Fortaleza
    ‪2 min walk‬
  • Place, Castillo de San Cristobal
    ‪5 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Bay View

Deluxe Room, 1 King Bed, Bay View

Deluxe Room, 1 King Bed, Bay View

9.6 out of 10
Exceptional
(40 reviews)
  • Bay view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(79 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom

9.0 out of 10
Wonderful
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

9.2 out of 10
Wonderful
(73 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Balcony, Bay View

8.0 out of 10
Very good
(17 reviews)
  • Bay view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

San Juan

With a stay at Hotel Rumbao, a Tribute Portfolio Hotel, you'll be centrally located in San Juan, steps from Pier 3 and Teatro Tapia. .This hotel is 0.2 mi (0.3 km) from Pier 1 and 0.2 mi (0.3 km) from Port of San Juan.

What's nearby

  • Port of San Juan - 1 min walk - 0.1 km
  • Calle Fortaleza - 2 min walk - 0.3 km
  • Castillo de San Cristobal - 5 min walk - 0.5 km
  • Paseo de la Princesa - 5 min walk - 0.5 km
  • Plaza de Armas - 6 min walk - 0.6 km

Getting around

  • Roosevelt Station - 9 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 31 min drive

Restaurants

  • ‪Raices Restaurant - ‬3 min walk
  • ‪Café Cola'o - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Ocean Lab Brewing Co. - ‬1 min walk
  • ‪Tijuana's Bar & Grill - ‬5 min walk

About this property

Hotel Rumbao, a Tribute Portfolio Hotel

Hotel Rumbao, a Tribute Portfolio Hotel offers 245 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 245 guestrooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at KUEROS Restaurant, a restaurant which specializes in local cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a computer station, express check-out, and a 24-hour front desk. Planning an event in San Juan? This hotel has 5973 square feet (555 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
KUEROS Restaurant - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 26 per day)
  • Secured, covered valet parking on site (USD 36 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 25 for adults and USD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • KUEROS Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,973 square feet of conference space
  • Computer station

Outdoors

  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 42 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 25.00 for adults and USD 19.00 for children
  • Covered self parking fee: USD 26.00 per day (in/out privileges)
  • Covered valet parking fee: USD 36.00 per night (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Old San Juan Casino
Old Sheraton
Old Sheraton Hotel
Sheraton Old
Sheraton Old Hotel & Casino
Sheraton Old San Juan
Sheraton Old San Juan Casino
Sheraton Old San Juan Hotel & Casino
Sheraton San Juan Casino
Old San Juan Sheraton
San Juan Sheraton
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
Sheraton Old San Juan Hotel
Sheraton Old Hotel

Hotel Rumbao, a Tribute Portfolio Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1159 out of 1671 reviews
Rating 8 - Good. 275 out of 1671 reviews
Rating 6 - Okay. 125 out of 1671 reviews
Rating 4 - Poor. 49 out of 1671 reviews
Rating 2 - Terrible. 63 out of 1671 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Van, Fort Worth

Liked: Cleanliness
Staff was overwhelmed with early check in on 1 Feb. Me plus many other customers waited 7-8 hours for the rooms to be ready. At 4:15 pm, I was initially told my room was still not ready. I informed Josephine that was not acceptable. She found and assigned a room to me. Hotel in convenient location in Old San Juan. In general, expensive area for room, food and drinks.
Stayed 3 nights in Feb 2026

10/10 Excellent

Cody

Stayed 3 nights in Jan 2026

10/10 Excellent

Linda Faye, Conyers

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great mattress, help full staff, close to cruise ship. All in all a GREAT experience.
Stayed 1 night in Feb 2026

10/10 Excellent

Susan

Stayed 1 night in Jan 2026

10/10 Excellent

Ashok Joseph, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
Great experience. Location was excellent and central to everything. Staff were friendly, room was comfortable.Cleaning staff missed cleaning my room once but was quickly rectified after alerting the manager, Jorge. Menu selection @Kueros was excellent!
Stayed 3 nights in Jan 2026

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk was amazing and explained everything, and every employee we came across was very pleasant and friendly! We had a great stay!!
Stayed 4 nights in Jan 2026

6/10 Okay

Glenn

Nice hotel, nice rooms, restaurant, bar.
Stayed 1 night in Jan 2026

10/10 Excellent

Tami

Stayed 1 night in Jan 2026

10/10 Excellent

Diane, Flemington

Liked: Cleanliness, property conditions & facilities
Excellent location to Port Pre Cruise for Royal Caribbean Rhapsody of the seas. Walkable to all of the site seeing spots. Nearby restaurants and Walgreens attached.
Stayed 1 night in Oct 2025

10/10 Excellent

Madison

Stayed 3 nights in Dec 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was a nightmare. We waited with about thirty other guests for hours past our four o'clock check-in time. They did give us a $21 voucher to the restaurant in the hotel to make up for the delay. But $21 doesn't cover much there. Once we get our room, everything was great. They have us a late check out, the room was beautiful, the shower was amazing. The food in the hotels restaurant was good, but expensive. The drinks were blah. But the view they have from the restaurants deck is the best in old San Juan. The rooftop pool is a great oasis with incredible views of the city. We've stayed here before and will definitely stay there again when in the area.
Stayed 1 night in Jan 2026

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about the room before I even got in the room… it was the ambience. The atmosphere was delightful when I finally entered the room. I felt like I was in heaven had the best view. The balcony is small, but I was still thrilled as a matter of fact every time I come to Puerto Rico I’m staying at the same hotel. The service was amazing. I loved everything about it.
The dock for cruise lines …
Stayed 3 nights in Jan 2026

6/10 Okay

Bonnie

Stayed 1 night in Jan 2026

6/10 Okay

Cynthia

Travelled with family
Disliked: Amenities
Room was fair, cockroach in bathroom. Ice machine broken, toilet paper holder broken
Stayed 2 nights in Jan 2026

10/10 Excellent

Javier

Stayed 1 night in Jan 2026

10/10 Excellent

david, HOLLYWOOD

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities
Staff was accommodating and room nice and spacious. The location is directly across from the cruise terminal. There is a restaurant and bar on property and Walgreen right next door. Walkable to all OSJ which is very interesting to explore. Safe and clean area.
Stayed 2 nights in Jan 2026

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
For Expedia: the hotel room “Suite, 1 Bedroom, Balcony, Bay View” is incorrectly advertised to show photos of a balcony that you can walk out onto. This was a reason why I booked the room. The “balcony” that you actually get with this room is a Juliet style balcony that you cannot walk out onto. This should be corrected please. For Hotel Rumbao: excellent hotel, complimentary mimosas and waters, kind and helpful service, $21 food credit, outstanding steak burger and fries, included buffet breakfast with much variety, nice pool on the roof with a stunning view, great shower pressure and temperature, 1 hour expedited check in at 3pm and complimentary 1 hour late check out at 12pm! WOW! My only complaint are asking several times for the pull out sofa to be set up and around 9pm it was, and to please add a few more lounge chairs to the pool area.
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Great room, nice pool, perfect location. Great restaurant too. Price fluctuates so wait for a deal. Breakfast included in the stay was a plus though.
Stayed 1 night in Jan 2026

2/10 Terrible

Ayanna, Shelbyville

Travelled with family
Disliked: Cleanliness, amenities
I booked a second night after an airline provided a complimentary night due to flight cancelations. We asked to stay in the same room to avoid transitions midday. We left the room at noon and returned around 6:30PM to find the room had NOT been serviced. We went to the front desk and asked for the room to be cleaned. They said that they had issues with houskeeping today and didn't have housekeeping staff still in the hotel. She asked what I needed and that she'd have to check with the head of housekeeping to see if we could get towels and a change of sheets. They were supposed to call to confirm. I called back 30 minutes later and asked the status. The supervisor of the front desk said he wasn't sure but he'd check & let us know. I asked to change to a clean room and was told they don’t have any. Why am I paying for a dirty/unmade room?
Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Staff were courteous. Room was clean. The only issue I had was the room was not ready until an hour after check-in.
Stayed 1 night in Jan 2026

10/10 Excellent

Raul

Stayed 3 nights in Jan 2026

8/10 Good

Erin

The restaurant area was not very clean. And the staff is not very nice behind the desk, but it was a good location.
Stayed 1 night in Jan 2026

10/10 Excellent

Juliet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and rooms are spacious.
Stayed 2 nights in Jan 2026

6/10 Okay

Michael

Disliked: Property conditions & facilities
Yes
Stayed 2 nights in Jan 2026