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Sheraton Puerto Rico Resort & Casino

4.0 star property

Photo gallery for Sheraton Puerto Rico Resort & Casino

Aerial view
Presidential Suite, 2 Bedrooms, Bay View | View from room
Beach nearby, free beach shuttle, beach towels
4 restaurants, breakfast, lunch, dinner served; Brazilian cuisine
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
200 Convention Boulevard, San Juan, 00907
  • Place, Distrito T-Mobile
    ‪2 min walk‬
  • Place, Puerto Rico Convention Center
    ‪4 min walk‬
  • Place, Pan American Pier
    ‪12 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, City View

View from room

Traditional Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(78 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(80 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed, Bay View

9.0 out of 10
Wonderful
(35 reviews)
  • Bay view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Queen Beds, Bay View

9.4 out of 10
Exceptional
(23 reviews)
  • Bay view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View

  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • City view
  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Bay View

  • Bay view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Bay View

8.6 out of 10
Excellent
(23 reviews)
  • Bay view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Bay View

8.8 out of 10
Excellent
(19 reviews)
  • Bay view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (View)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (View)

  • Bay view
  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, Bay View

Presidential Suite, 2 Bedrooms, Bay View | Living area

Presidential Suite, 2 Bedrooms, Bay View

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 210 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

  • City view
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

View from room

Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

San Juan

With a stay at Sheraton Puerto Rico Resort & Casino, you'll be centrally located in San Juan, steps from Puerto Rico Convention Center and within a 5-minute walk of Distrito T-Mobile. .This casino hotel is 0.3 mi (0.4 km) from Coca-Cola Music Hall and 0.5 mi (0.8 km) from Pan American Pier.

What's nearby

  • Sheraton Casino - 1 min walk - 0.0 km
  • Distrito T-Mobile - 2 min walk - 0.3 km
  • Puerto Rico Convention Center - 4 min walk - 0.4 km
  • Coca-Cola Music Hall - 5 min walk - 0.5 km
  • Pan American Pier - 12 min walk - 1.1 km

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Medalla Arena - ‬5 min walk
  • ‪Metropol Restaurant & Bar - ‬3 min walk
  • ‪Patria Yards - ‬4 min walk
  • ‪Pudge’s Pizza - ‬4 min walk
  • ‪Choices Sheraton - ‬1 min walk

About this property

Sheraton Puerto Rico Resort & Casino

Sheraton Puerto Rico Resort & Casino offers 503 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, spring water baths, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa Retreat has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open select days.
Stay in one of 503 guestrooms featuring LED televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature spring water baths and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After enjoying recreational amenities such as an outdoor pool and a 24-hour fitness center, a lucky night at the casino is the perfect end to the day. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Grab a bite at Choices, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in San Juan? This hotel has 41463 square feet (3852 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Choices - This restaurant serves breakfast and dinner.
The Bay Pool Bar & Grille - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Cafe - Onsite coffee shop. Open daily.
Texas de Brazil - This steakhouse specializes in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Parking on site (USD 20 per night)
  • Valet parking on site (USD 28 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 40 for adults and USD 20 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Choices
  • Texas de Brazil
  • The Bay Pool Bar & Grille
  • The Cafe

Things to do

  • 18 gaming tables
  • 24-hour gym
  • 448 slot machines
  • Casino (21,000 square foot of space)
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station
  • Conference centre (41,463 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • On the bay
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • No plastic coffee stirrers
  • Renovated entire property - March 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay, plus a deposit of USD 20 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 70 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 61.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16.00 to 42 for adults, and USD 12.00 to 22 for children
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Sheraton Puerto Rico Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 794 out of 1113 reviews
Rating 8 - Good. 173 out of 1113 reviews
Rating 6 - Okay. 75 out of 1113 reviews
Rating 4 - Poor. 36 out of 1113 reviews
Rating 2 - Terrible. 35 out of 1113 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Cristine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was nice and clean. It was fully staffed as well.
Stayed 2 nights in Dec 2025

10/10 Excellent

Francisco

Liked: Amenities, property conditions & facilities
Yes
Stayed 4 nights in Dec 2025

10/10 Excellent

Mari Carmen

Stayed 3 nights in Dec 2025

10/10 Excellent

Pauline

Stayed 1 night in Dec 2025

10/10 Excellent

Nancy

Stayed 1 night in Dec 2025

8/10 Good

ShaNeal

Liked: Cleanliness, staff & service, amenities
Staff was helpful and courteous!
Stayed 3 nights in Dec 2025

10/10 Excellent

Hector L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable stay. Pool experience was nice. Cleanliness was good. Friendly staff. Will recommend and hope to stay again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff was very nice and accommodating. We came off a cruse and arrived at the hotel at 10:00. We were expecting to to leave our bags at the front desk and come back at the regular check in time. The agent said that we could use the pool facilities and that they would expedite a room request. We had a great wait by the pool and they had a room for us by noon. Thank you to the staff for accommodating us so quickly. The only negative comment I had was the shuttle bus to the Old Town didn't show up at its scheduled time. We were 10 minutes early and waited for 45 extra minutes but never saw a shuttle bus. We ended taking an Uber.
Stayed 1 night in Dec 2025

4/10 Poor

Marilyn

Travelled with group
Liked: Property conditions & facilities, room comfort
Starting with the check in process, it was chaotic to say the least. Rooms were not ready by check in time and the excuse was they had big groups coming in and out, isn't this a convention center hotel? Big groups are expected ALWAYS! The front desk staff (specifically Diandra) was not friendly and/or helpful despite the situation. I reserved a high floor balcony room and had to compromise for a lower floor otherwise we would had to wait 2 additional hours. Finally, I was able to get my rooms by 6:40pm. The only compensation was resort fee waived, really? Not coming back for sure after my planned girls weekend was ruined, missed dinner reservations and the mood was spoiled.
Stayed 1 night in Dec 2025

6/10 Okay

Steven

Stayed 1 night in Nov 2025

4/10 Poor

Kelvin

Stayed 5 nights in Nov 2025

8/10 Good

Ernesto

Stayed 4 nights in Nov 2025

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness was great! The staff and overall was great! Thanks for everything!
Stayed 1 night in Nov 2025

10/10 Excellent

Mirylsa

Stayed 1 night in Nov 2025

10/10 Excellent

Mirylsa

Stayed 4 nights in Nov 2025

4/10 Poor

Gabriel

Stayed 1 night in Nov 2025

10/10 Excellent

Guillermo

Stayed 1 night in Nov 2025

10/10 Excellent

Carmin

Stayed 2 nights in Nov 2025

10/10 Excellent

Lymichelle

Stayed 3 nights in Nov 2025

10/10 Excellent

Lezlie, Topsail Beach

Liked: Cleanliness, amenities, property conditions & facilities
I had a winderful time. Very clean and great stafd
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Stayed 2 nights in Nov 2025

10/10 Excellent

Dustin Craig

Stayed 2 nights in Nov 2025

10/10 Excellent

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
The room was great, the staff was wonderful and attentive. My only issue was that they did not do contactless pay. So, I couldn't use Klarna at checkout.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ariel

Stayed 1 night in Nov 2025

2/10 Terrible

Sennah

Stayed 4 nights in Nov 2025