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The Looking Glass Hotel

2.0 star property

Photo gallery for The Looking Glass Hotel

Terrace/patio
Meeting facility
Terrace/patio
Reception
First Floor Deluxe Suite (2 Twin XLs or 1 King) | Living area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View map
1661 Av. Juan Ponce de León, San Juan, Puerto Rico, 00909
  • Place, Museo de Arte de Puerto Rico
    ‪9 min walk‬
  • Place, Calle Loiza
    ‪11 min walk‬
  • Place, Jose Miguel Agrelot Coliseum
    ‪3 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪9 min drive‬

Room options

View all photos for Queen Standard Room

Egyptian cotton sheets, premium bedding, memory-foam beds, desk

Queen Standard Room

9.2 out of 10
Wonderful
(13 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for King Standard Room

King Standard Room

King Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Queen Deluxe Room

Queen Deluxe Room

Queen Deluxe Room

9.4 out of 10
Exceptional
(8 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Traditional Suite

Traditional Suite

Traditional Suite

9.6 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Queen Basic Room

Queen Basic Room | Bathroom

Queen Basic Room

9.6 out of 10
Exceptional
(7 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for First Floor Budget Queen

First Floor Budget Queen

First Floor Budget Queen

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for First Floor ADA Queen Standard

First Floor ADA Queen Standard

First Floor ADA Queen Standard

9.0 out of 10
Wonderful
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for First Floor Junior Suite (2 Twin XLs or 1 King)

First Floor Junior Suite (2 Twin XLs or 1 King)

First Floor Junior Suite (2 Twin XLs or 1 King)

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for First Floor Deluxe Suite (2 Twin XLs or 1 King)

First Floor Deluxe Suite (2 Twin XLs or 1 King) | Living area

First Floor Deluxe Suite (2 Twin XLs or 1 King)

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

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About the area

San Juan

With a stay at The Looking Glass Hotel in San Juan (Santurce), you'll be within a 5-minute drive of Casino del Mar at La Concha Resort and Puerto Rico Convention Center. .This hotel is 2.5 mi (4 km) from Condado Beach and 3.1 mi (5 km) from Port of San Juan.

What's nearby

  • Centro de Bellas Artes Luis A. Ferre - 9 min walk - 0.8 km
  • Museo de Arte de Puerto Rico - 9 min walk - 0.8 km
  • Calle Loiza - 11 min walk - 1.0 km
  • Casino del Mar at La Concha Resort - 2 min drive - 2.6 km
  • Jose Miguel Agrelot Coliseum - 3 min drive - 2.4 km

Getting around

  • Sacred Heart Station - 14 min walk
  • Luis Munoz Marin Intl. Airport (SJU) - 15 min drive

Restaurants

  • ‪☕Abracadabra Counter Cafe☕ - ‬1 min walk
  • ‪La Pizzarra - ‬2 min walk
  • ‪787 Coffee Co - ‬1 min walk
  • ‪La Terraza de Bonanza - ‬4 min walk
  • ‪La Escalera - ‬1 min walk

About this property

The Looking Glass Hotel

The Looking Glass Hotel offers 20 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathtubs or showers with rainfall showerheads. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested.

Make yourself at home in one of the 20 air-conditioned rooms featuring Smart televisions. Your memory foam bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
The front desk is staffed during limited hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day); reservations required

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping on request
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (86 centimetre high)
  • Grab bar near toilet (84 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (76 centimetre high)
  • Height-adjustable showerhead
  • Roll-in shower (145 centimetre wide)
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (61 centimetre high)
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 25 per day (500 ft away)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Looking Glass Hotel Hotel
The Looking Glass Hotel San Juan
The Looking Glass Hotel Hotel San Juan

The Looking Glass Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 308 out of 417 reviews
Rating 8 - Good. 65 out of 417 reviews
Rating 6 - Okay. 28 out of 417 reviews
Rating 4 - Poor. 9 out of 417 reviews
Rating 2 - Terrible. 7 out of 417 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great communication with the host. We made a same day booking and had special request for no steps which they provided. The front desk closes at 5:00 and we came in later but the door codes they provided worked well. Just be aware that most rooms have at least a few steps up or down, so you need to request if that is a problem. Room was spotless and bed was very comfy.
Stayed 1 night in Jan 2026

10/10 Excellent

Dena, New Bern

Stayed 2 nights in Jan 2026

10/10 Excellent

Gregory

Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The room was very clean and accommodating for are stay. We will be recommending your hotel to friends and family. And the staff, very friendly and gave good advice regarding the restaurants in the area. Enjoyable stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2026

6/10 Okay

Donald, Placentia

Travelled with partner
Liked: Cleanliness
Check-in time was 3pm, but our room was ready when we arrived early at 1:30pm. The room was clean & comfortable. The staff was very curteous & helped in taking up luggage to room in 3rd floor since there was no elevator. There was no space to place a shaving kit with toiletries by the sink. There was water droplet occasionally coming from the ceiling.directly above the sink.
Stayed 1 night in Jan 2026

10/10 Excellent

Reina

Stayed 1 night in Jan 2026

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location and friendly staff. Several places for god food in immediacy and brief walk to terrific art museum. Room is ok - needs a room safe and better place clothing hook. Comfortable bed. Nice bathroom, nice rooftop hang out spot
Stayed 2 nights in Jan 2026

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms in a very quiet neighborhood
Stayed 2 nights in Jan 2026

10/10 Excellent

JEANNIE

Stayed 1 night in Jan 2026

6/10 Okay

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Good room, no elevator, hotel is 4 floors
Stayed 1 night in Jan 2026

10/10 Excellent

Yamil

Travelled with family
Liked: Cleanliness, amenities
Stayed one night for the “ Sanse” festivities . The Hotel was way more than I expected . Very well kept and clean with great staff . Easy parking around the street . I’ll definitely stay here again and more night on next events . Went to Asia de Lima , small cozy restaurant 3 minute walk and it was great as well !!
Stayed 1 night in Jan 2026

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was fantastic and easy to work with, communicated very well. Room was clean and A/C worked good.
Stayed 1 night in Jan 2026

10/10 Excellent

JOSEPH, Overland Park

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service! Received texts and emails to help with check in. Room is terrific. Location is great. Host was very friendly and helpful, providing recommendations for restaurants and transportation. Could not have had a better experience.
Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Liked: Cleanliness, staff & service
Room was spotless! Friendly staff. Good location.
Stayed 1 night in Jan 2026

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was very clean, perfect for our one night stay. Staff recommended good italian restaurant nearby, Linos. AC worked better than we wanted but we just did not read directions how to adjust a little.
Stayed 1 night in Jan 2026

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very clean room 👍
Stayed 1 night in Jan 2026

6/10 Okay

Heidi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2026

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Disliked: Amenities
There was no answer on the listed phone number. Even though we were able to do the digital check in, we never received the required code to enter the hotel. Luckily someone answered our knock to get in. Later we tried to get to watch the TV, but the manager could not show us how to do it, so we had to figure it out ourselves.
Stayed 1 night in Jan 2026

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service
I had a one-night stay at this boutique hotel and it was nice. The room was spotless and the bathroom was designed beautifully and huge. I did a quick look around the neighborhood and I definitely look forward to staying here again...next time for a longer stay.
Stayed 1 night in Jan 2026

8/10 Good

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Yes chek-in staff very friendly and efficient. The premise is well kept and very digitally run. The only drawback that there is no elevators.
Stayed 1 night in Jan 2026

8/10 Good

Kathryn, San Diego

Stayed 2 nights in Jan 2026

10/10 Excellent

Asanti

Liked: Cleanliness, property conditions & facilities
I absolutely loved it! Check in was seamless I was a bit worried because I didn’t land on the island until after midnight and they do not have a 24hr front desk staff but I had no issues using the codes provided via email to check in. One thing to note is they do not have an elevator so beware… I’d say to ensure that you request a room on the first floor when booking if you have heavy luggage. I was here for a short stay but I honestly wouldn’t mind to have stayed longer. The room was very clean!
Stayed 1 night in Dec 2025

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable place to stay when flying in late on NYE. Went to the rooftop to watch the amazing fireworks that were going off all over the city. Rooms were sorta small, with a tight hallway and bathroom, and the door slammed shut every time it closed, but once settled, we all slept well. There was some confusion with booking on Expedia and getting the check-in codes....needed to text back and forth with the front desk, but staff was super nice so it all was good.
Stayed 1 night in Dec 2025

10/10 Excellent

Karun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property - plenty of room
Stayed 1 night in Dec 2025