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Hotel Santa Cruz Huatulco

3.0 star property

Photo gallery for Hotel Santa Cruz Huatulco

Relax by the serene pool, surrounded by comfortable lounge chairs under a covered area.
Vibrant coastal scene adorns the wall, featuring a white building with arches, people fishing, and marine life.
Enjoy meals in this stylish dining area with tables for service and a large glass door leading to a lush outdoor space.
Hotel Santa Cruz features a modern entrance marked by the number 203, with flags from Mexico, Canada, and the United States displayed prominently.
Two beds with dark headboards, adorned with decorative swan-shaped towels, offer a comfortable retreat.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Boulevard Santa Cruz 203, Santa María Huatulco, OAX, 70989
  • Playa Santa Cruz
    ‪8 min walk‬
  • El Zócalo
    ‪4 min drive‬
  • La Entrega Beach
    ‪6 min drive‬
  • Huatulco, Oaxaca (HUX-Bahías de Huatulco Intl.)
    ‪20 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Garden view

Double Room, 2 Double Beds

7.4 out of 10
Good
(19 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the area

Santa María Huatulco

With a stay at Hotel Santa Cruz Huatulco in Santa María Huatulco (Santa Cruz), you'll be within a 15-minute drive of Chahue Beach and La Entrega Beach. .This family-friendly hotel is 0.4 mi (0.7 km) from Santa Cruz Bay and 0.7 mi (1.1 km) from Playa Santa Cruz.

What's nearby

  • Playa Santa Cruz - 8 min walk - 0.7 km
  • Chahue Beach - 3 min drive - 1.9 km
  • El Zócalo - 4 min drive - 3.0 km
  • La Entrega Beach - 6 min drive - 3.0 km
  • Tangolunda Beach - 8 min drive - 5.9 km

Getting around

  • Bahias de Huatulco Intl. Airport (HUX) - 23 min drive

Restaurants

  • ‪Restaurant Ve el Mar - ‬7 min walk
  • ‪La Chicatana - ‬4 min drive
  • ‪mercado organico Santa Cruz - ‬5 min walk
  • ‪Restaurante México Lindo - ‬13 min walk
  • ‪Niko's - ‬1 min walk

About this property

Hotel Santa Cruz Huatulco

Family-friendly hotel with free valet parking and a fitness center
Hotel Santa Cruz Huatulco offers 89 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 89 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at Mar, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Mar - This restaurant specializes in international cuisine.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 90 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Mar

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 11 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 90 for children
  • Pet fee: MXN 200 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Hotel Santa Cruz Huatulco
Hotel Santa Cruz Huatulco Santa María Huatulco
ta Cruz Huatulco ta ía Huatul
Santa Cruz Huatulco
Hotel Santa Cruz Huatulco Hotel
Hotel Santa Cruz Huatulco Santa María Huatulco
Hotel Santa Cruz Huatulco Hotel Santa María Huatulco

Hotel Santa Cruz Huatulco Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 132 out of 391 reviews
Rating 8 - Good. 152 out of 391 reviews
Rating 6 - Okay. 59 out of 391 reviews
Rating 4 - Poor. 28 out of 391 reviews
Rating 2 - Terrible. 20 out of 391 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Javier

Stayed 5 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Liked everything and will go back
Stayed 2 nights in Mar 2025

8/10 Good

Joy Ann M

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel within walking distance of all of Santa Cruz. Not impressed with wifi service being sketchy and unreliable in our room. Staff and other services were fine.
Stayed 4 nights in Feb 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Liked most everything. No dresser for clothes was a bit of a turn-off and additional cost for a bar fridge. I’ve never stayed in a place in Huatulco that did not have these basic options. Overall though pleased with the rest of the stay
Stayed 14 nights in Feb 2025

8/10 Good

Gordon, Medicine Hat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent hotel at a fair price.
Stayed 3 nights in Feb 2025

6/10 Okay

Deborah

Travelled with group
Liked: Cleanliness, staff & service
This is a very Mexican hotel. Pool area is very nice however, beds, towels and sheets could be much improved.
Stayed 17 nights in Feb 2025

4/10 Poor

Diane

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Oscar Adonai Nieves

Liked: Amenities, property conditions & facilities
Buen hotel
Stayed 4 nights in Feb 2025

2/10 Terrible

Diane

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Bad report

The hotel features a nice pool & attached restaurant The wifi is very sketchy & the room basic We were stranded from our reservation for 3 nights & they refused a refund but agreed to give us free nights the following week based on giving them a good review Hotel.com tried several attempts to get them to ok a refund & they refused Again today they refused the free night & refused a cancellation blaming hotel . Com They said it was because we hadn’t given a good review We will not recommend this hotel as they were upset we used a booking app I suggest they Join the 21st century
Stayed 4 nights in Feb 2025

2/10 Terrible

Marianne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were great! We have stayed at this hotel before and it was clean. This time we would not even use the towels as they were so dirty and threadbare. Our air conditioner quit three times however the staff were quick to fix. The last night there a drunk someone who broke down the door across from us as he was locked out and fighting with another person inside. Called the desk several times with no answer. The situation could have been far worse. Will not stay there again ever!!

4/10 Poor

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Rae

Stayed 16 nights in Jan 2025

2/10 Terrible

Christine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property has wonderful and helpful staff, that respond as best they can to your needs. The positives were kind staff and great location in Santa Cruz. Rooms are in need of upgrades and repair. I changed rooms due to dripping a/c. My biggest concern was the last 5 days I did not feel it was safe to use the pool due to its murky waters and floating/sinking unknown materials. I was told each day it would be cleaned, then told it was clean but they were missing a chemical. That was unacceptable to me. I would not return to this hotel, or recommend it.
Stayed 19 nights in Jan 2025

6/10 Okay

olga

Stayed 2 nights in Jan 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a clean room to stay and nice pool. Great location to explore!
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Douglas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back to the Hotel Villablanca again, it’s a wonderful experience
Stayed 7 nights in Jan 2025

10/10 Excellent

debbie

Stayed 7 nights in Jan 2025

8/10 Good

Valentina

Liked: Staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in Jan 2025

10/10 Excellent

Justino Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto la ubicacion y el servicio, muy recomendable, regresaremos al hotel Santa cruz.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed this small hotel. Great location and the pool is nice
Stayed 4 nights in Jan 2025

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything, clean hotel, great friendly service. this is the 3rd time we stay here in the last 2 years.
Stayed 3 nights in Oct 2024

6/10 Okay

Alejandra

Disliked: Cleanliness, property conditions & facilities
It’s duty
Stayed 5 nights in Jan 2025

4/10 Poor

Cristian

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My room had the door open ,couldn't close Not curtains to hold the sun in the morning People walking literally can see inside my room So privacy, Fisrt time had this inconvenience The last couple of times i stayed was ok
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach, pool was open late which is great, lots of drinking options
Stayed 1 night in Nov 2024