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Matum Hotel & Casino

3.5 star property

Photo gallery for Matum Hotel & Casino

Outdoor pool
Meeting facility
Reception
Front of property
Breakfast, lunch, dinner served; international cuisine

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
Av. Las Carreras 1, Santiago de los Caballeros, Santiago
  • Place, Gran Teatro Del Cibao
    ‪1 min walk‬
  • Place, Monument to the Heroes of the Restoration
    ‪7 min walk‬
  • Place, Bella Terra Mall
    ‪2 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪17 min drive‬

Room options

View all photos for Executive Room

Executive Room

Executive Room

  • City view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • City view
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • City view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

Deluxe Double Room, Smoking, Balcony

  • City view
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

Similar properties

Executive Double Room
Centro Plaza Hodelpa
Centro Histórico de Santiago
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,007 reviews
The price is NZ$197
includes taxes & fees
15 May - 16 May
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About the area

Santiago de los Caballeros

With a stay at Matum Hotel & Casino in Santiago de los Caballeros, you'll be a 2-minute walk from Gran Teatro Del Cibao and 7 minutes by foot from Monument to the Heroes of the Restoration. .This casino hotel is 1 mi (1.6 km) from Bella Terra Mall and 1.1 mi (1.8 km) from Historic San Luis Fort Museum.

What's nearby

  • Gran Teatro Del Cibao - 1 min walk - 0.2 km
  • Monument to the Heroes of the Restoration - 7 min walk - 0.6 km
  • Bella Terra Mall - 2 min drive - 1.2 km
  • Casino Gran Almirante - 3 min drive - 2.1 km
  • Catedral de Santiago - 3 min drive - 2.2 km

Getting around

  • Cibao Intl. Airport (STI) - 18 min drive

Restaurants

  • ‪Supermarcado Bravo Cafe - ‬10 min walk
  • ‪El Tablón Latino - ‬6 min walk
  • ‪Puerta Del Sol - ‬6 min walk
  • ‪Florinda - ‬7 min walk
  • ‪Aromas del Sol - ‬9 min walk

About this property

Matum Hotel & Casino

Matum Hotel & Casino offers 41 air-conditioned accommodations with minibars and safes. Digital television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 41 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, as well as phones with free local calls.
Try your luck at the casino and enjoy other recreational amenities including a nightclub and an outdoor pool. This hotel also features complimentary wireless internet access, a hair salon, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Casino
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Chef service
  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per room (roundtrip)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Hotel Matum
Matum
Matum Casino
Matum Casino Santiago
Matum Hotel
Matum Hotel & Casino
Matum Hotel & Casino Santiago
Matum Hotel And Casino
Matum Hotel Santiago
Matum Hotel Casino Santiago
Matum Hotel Casino
Matum Hotel Casino Santiago de los Caballeros
Matum Casino Santiago de los Caballeros
Matum Hotel Santiago
Matum Hotel & Casino Hotel
Matum Hotel & Casino Santiago de los Caballeros
Matum Hotel & Casino Hotel Santiago de los Caballeros

Matum Hotel & Casino Reviews

Reviews

6.8
Rating 10 - Excellent. 224 out of 825 reviews
Rating 8 - Good. 198 out of 825 reviews
Rating 6 - Okay. 166 out of 825 reviews
Rating 4 - Poor. 103 out of 825 reviews
Rating 2 - Terrible. 134 out of 825 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Romny

Stayed 1 night in Jan 2026

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The best stay in the entire country la mejor estadía y desayuno muy rico además la gran extensa historia que guarda este hotel, muy bueno excelente
Stayed 1 night in Jan 2026

4/10 Poor

Adalgisa

The staff was great, super friendly! But the Hotel its super old, not well taken care of, towels were dirty
Stayed 3 nights in Jan 2026

10/10 Excellent

Alvaro

Stayed 1 night in Jan 2026

4/10 Poor

George

Liked: Cleanliness, staff & service
Es muy ruidoso
Stayed 1 night in Jan 2026

10/10 Excellent

Yerlin Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, desde que llegué me sentí muy confortable, su personal muy profesional, un servicio excelente, la habitación amplia, desayuno delicioso. La ubicación perfecta.
Stayed 2 nights in Jan 2026

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness
The bedroom in poor condition
Stayed 1 night in Dec 2025

10/10 Excellent

Lester

Stayed 1 night in Dec 2025

8/10 Good

Craig

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean everyone was friendly and accommodating. It was a great location close to many things to do. Not sure if they should call it a hotel and casino as per front desk the casino has been closed for 25 years. lol
Stayed 1 night in Dec 2025

8/10 Good

martin, ridgewood

Travelled with group
Liked: Cleanliness, property conditions & facilities
Todo bien
Stayed 1 night in Dec 2025

10/10 Excellent

Jamaine

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Dec 2025

10/10 Excellent

Samuel, Providence

Liked: Cleanliness, property conditions & facilities
Nice hotel for the price, casino under construction
Stayed 1 night in Dec 2025

10/10 Excellent

Yvens

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
That was very very good and I love Matum
Stayed 1 night in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel, el personal espectacular, la localización super!
Stayed 4 nights in Nov 2025

2/10 Terrible

Wilfredo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Old, no Wi Fii, Very Slow to check in.
Stayed 1 night in Dec 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service
This Hotel needs room upgrading. Hopefully they do get an update plenty of Dominican History occurred there
Stayed 1 night in Nov 2025

4/10 Poor

Joherky

Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The check-in was very simple, the staff was great and the traditional Dominican breakfast is a very good perk.
Stayed 1 night in Nov 2025

10/10 Excellent

Rene Otoniel

Stayed 1 night in Oct 2025

6/10 Okay

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The Hotel is in a great location and your staff is amazing, but the Hotel is pretty old and can use a face lift
Stayed 3 nights in Oct 2025

10/10 Excellent

Maximo

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Angel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Oct 2025

4/10 Poor

Michael

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel is old and need of massive renovation. Changed room three time due TV not working or safe would not work The location is excellent and close to everything. There are a lot of working girls outside of the hotel at night
Stayed 3 nights in Sep 2025

6/10 Okay

Alice, JONESBOROUGH

Stayed 4 nights in Sep 2025