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Napolitano Hotel

3.0 star property

Photo gallery for Napolitano Hotel

Terrace/patio
Reception
Fitness facility
Executive Superior Room, Sea View
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Av. George Washington No. 51, entre los dos obeliscos, Santo Domingo, Distrito Nacional, 10208
  • Place, Malecon
    ‪1 min walk‬
  • Place, Calle El Conde
    ‪8 min walk‬
  • Place, Columbus Park
    ‪14 min walk‬
  • Airport, Santo Domingo (SDQ-Las Americas Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Superior Room, Sea View

Standard Superior Room, Sea View

Standard Superior Room, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed OR 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Superior Room, Sea View

Executive Superior Room, Sea View

Executive Superior Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Double or Twin Room, Sea View

Executive Double or Twin Room, Sea View

Executive Double or Twin Room, Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Double or Twin Room, Sea View

Standard Double or Twin Room, Sea View

Standard Double or Twin Room, Sea View

8.8 out of 10
Excellent
(30 reviews)
  • Sea view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds
  • Free Wi-Fi

Similar properties

Exterior
Gran Hotel Europa Santo Domingo, Trademark by Wyndham
Zona Colonial
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,050 reviews
The price is NZ$201
includes taxes & fees
25 May - 26 May
Gran Hotel Europa Santo Domingo, Trademark by Wyndham

About the area

Santo Domingo

Located in Santo Domingo (Zona Colonial), Napolitano Hotel is within a 10-minute drive of Assembly Hall of Jehovah's Witnesses and Blue Mall. .This casino hotel is 0.1 mi (0.1 km) from Malecon and 0.2 mi (0.3 km) from El Obelisco Macho.

What's nearby

  • Malecon - 1 min walk - 0.0 km
  • Calle El Conde - 8 min walk - 0.7 km
  • Columbus Park - 14 min walk - 1.2 km
  • Santa Maria la Menor Cathedral - 16 min walk - 1.4 km
  • Calle Las Damas - 16 min walk - 1.4 km

Getting around

  • Ramon Caceres Station - 4 min drive
  • Las Americas Intl. Airport (SDQ) - 32 min drive

Restaurants

  • ‪La Tradición - ‬7 min walk
  • ‪Hotel Napolitano - ‬1 min walk
  • ‪Cafeteria Clinica Abreu - ‬5 min walk
  • ‪D' Luis Parrillada - ‬7 min walk
  • ‪Terraza Napolitano - ‬1 min walk

About this property

Napolitano Hotel

Napolitano Hotel offers 65 air-conditioned accommodations with minibars and safes. Beds feature down comforters. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 65 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, as well as phones with free international calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After enjoying recreational amenities such as a nightclub and an outdoor pool, a lucky night at the casino is the perfect end to the day. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at La Terrasse, a poolside restaurant which features a bar/lounge and a pool view. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 5 and younger eat free breakfast.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Santo Domingo? This hotel has 1894 square feet (176 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 5 and younger eat free breakfast.
La Terrasse - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Terrasse

Things to do

  • 3 slot machines
  • Casino
  • Full-service spa
  • Gaming table
  • Gym
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Changing table
  • Children's dinnerware
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (1,894 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1975
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch HDTV with cable channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Late check-in fee: USD 25 for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
Late check-out fee: USD 25

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 5 and younger eat free breakfast

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 40.00 per vehicle (one way)
  • Airport shuttle fee per child: USD 5.00 (one-way), (from 5 to 12 years old)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-in fee: USD 25 for check-in between 1:00 PM and 6:00 PM
  • Late check-out fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Napolitano
Napolitano Hotel
Napolitano Hotel Santo Domingo
Napolitano Santo Domingo
Napolitano Hotel And Casino
Napolitano Hotel Hotel
Napolitano Hotel Santo Domingo
Napolitano Hotel Hotel Santo Domingo

Napolitano Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 328 out of 938 reviews
Rating 8 - Good. 280 out of 938 reviews
Rating 6 - Okay. 162 out of 938 reviews
Rating 4 - Poor. 85 out of 938 reviews
Rating 2 - Terrible. 83 out of 938 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

miguel, jamaica

Stayed 1 night in Jan 2026

10/10 Excellent

miguel, jamaica

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel very clean
Stayed 1 night in Jan 2026

8/10 Good

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2026

2/10 Terrible

Gaspar

Stayed 1 night in Nov 2025

8/10 Good

Courtney

Stayed 3 nights in Jan 2026

2/10 Terrible

Miguel

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room is outdated, changing of sheets rarely (never) and 7th floor was horrendous. The worst food I ever had in the Dominican Republic;however, some of the staff were decent. Nonetheless, the hotel has potential,but, it needs work.
Stayed 5 nights in Jan 2026

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
good experience with my family
Stayed 2 nights in Jan 2026

2/10 Terrible

Hector

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff were rude upon arrival they provided no information or directions to the parking lot. The late night front desk staff made me wait to answer questions because he was ordering food, upon entering the room the staff that took us upstairs took pictures of items inside the fridge. When leaving the cleaning staff asked if we were checking out already which I found very unprofessional, I had to say good morning twice to the front desk staff during the morning because he did not say good morning back and the head of security (tall guys with a suit) was arguing with a male maintenance worker as we were putting our bags inside our car. The staff all need to be trained in etiquette, ooh yes, the check in staff asked my wife for copies of her ID while correcting me about how I booked our stay. I wont be returning to this hotel ever, and people visiting the country should avoid this place.
Stayed 1 night in Jan 2026

8/10 Good

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo estuvo bien, añadiría más variedad en el desayuno
Stayed 8 nights in Dec 2025

10/10 Excellent

Silvester

Stayed 2 nights in Dec 2025

10/10 Excellent

Yolanda

Stayed 3 nights in Dec 2025

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness
I been staying in this hotel many times. I can see how the breakfast selection is getting bad. No flavor always the same
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities
Room was clean, staff polite and the best part was the Terrace /Pool/ Bar!! My family really enjoyed. Waitress did an extraordinary service, specially Ms. Iris.
Stayed 5 nights in Dec 2025

10/10 Excellent

jobson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
yes all was more than good
Stayed 4 nights in Dec 2025

10/10 Excellent

Humberto Pichardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Club is super loud when trying to sleep
Stayed 4 nights in Dec 2025

10/10 Excellent

Savannah

Stayed 1 night in Dec 2025

10/10 Excellent

Ruddy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and bathroom very clean the hotel very clean the staff 👌 security 👌 8 out of 10 for the price
Stayed 7 nights in Nov 2025

2/10 Terrible

epidaro

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Julijs

Liked: Cleanliness, staff & service, amenities
Clean room, nice restaurant downstairs and pretty nice swimming pool.
Stayed 5 nights in Nov 2025

8/10 Good

Johanna C

Stayed 3 nights in Nov 2025

8/10 Good

Johnny

Stayed 4 nights in Nov 2025

4/10 Poor

Sofia

Liked: Cleanliness, amenities
Checking was a whopping 45 min on a long line because There was only one person working the desk up front on a Friday mid afternoon. To be fair, although the experience wasn’t the greatest the security guard was attentive and professional in handling my bags and walking me straight to my room I did appreciate that. Although the smell in the halls are of wet damp the rooms themselves are big and comfortable. For the price u can’t beat it. I had a great ocean view. The food upstairs by the bar was delicious ,… and the atmosphere of the open bar and scenery with a performance was delightful. Please consider fixing the bathroom toilets as they are broken on the sides and was painful while seated , also be an awareness of used water bottles as I found one open bottle water inside the fridge. If you can fix those minor issues it would be appreciated by all.
Stayed 1 night in Nov 2025

10/10 Excellent

Roland

Stayed 4 nights in Oct 2025

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Oct 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is plentiful and varied every day. With options for all tastes. Room clean and organized Staff excellent very professional There many places to do a variety of things.
Stayed 2 nights in Oct 2025