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New Otani Inn Sapporo

3.5 star property

Photo gallery for New Otani Inn Sapporo

Relax in this stylish room with a large bed, a smaller bed, and a sofa, plus a flat-screen TV and a desk with a lamp.
Welcome to our hotel lobby, featuring a reception desk, seating area, and amenities counter.
Relax in the inviting lobby, featuring a cozy seating area and a reception desk.
Classic clock tower stands tall with a symmetrical facade and peaked roof.
Traditional Japanese-style room with tatami flooring, sliding shoji screen door, and a low ceiling with a skylight.

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
Nishi1-1, Kita 2, Chuo-ku, Sapporo, Hokkaido, 060-0002
  • Sapporo Clock Tower
    ‪2 min walk‬
  • Sapporo TV Tower
    ‪5 min walk‬
  • Odori Park
    ‪14 min walk‬
  • Sapporo (CTS-New Chitose)
    ‪43 min drive‬

Room options

View all photos for Deluxe Quadruple Room, Non Smoking

Deluxe Quadruple Room, Non Smoking

Deluxe Quadruple Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Natural Comfort Double "ZEN"

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Double "ZEN"

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Japanese Superior

Japanese Superior

Japanese Superior

  • 46 sq m
  • Sleeps 5
  • 5 Twin Futons

View all photos for Premium Twin Room

1 bedroom, premium bedding, down duvets, desk

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Natural Comfort Twin "ZEN"

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Twin "ZEN"

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Twin Room, 1 Bedroom, Non Smoking

Executive Twin Room, 1 Bedroom, Non Smoking

Executive Twin Room, 1 Bedroom, Non Smoking

  • 46 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Twin

Moderate Twin

Moderate Twin

7.6 out of 10
Good
(14 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room, Smoking

1 bedroom, premium bedding, down duvets, desk

Comfort Double Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room, Smoking

1 bedroom, premium bedding, down duvets, desk

Comfort Twin Room, Smoking

8.0 out of 10
Very good
(2 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Triple Room

Premium Triple Room

Premium Triple Room

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Trundle Bed

View all photos for Natural Comfort Triple "ZEN"

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Triple "ZEN"

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Moderate Triple

Moderate Triple

Moderate Triple

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Triple Room, Smoking

1 bedroom, premium bedding, down duvets, desk

Triple Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 3 Twin Beds

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About the area

Sapporo

New Otani Inn Sapporo is centrally located in Sapporo, a 4-minute walk from Sapporo Clock Tower and 5 minutes by foot from Sapporo TV Tower. .This hotel is 0.6 mi (0.9 km) from Sapporo JR Tower and 0.8 mi (1.2 km) from Odori Park.

What's nearby

  • Sapporo Clock Tower - 2 min walk - 0.2 km
  • Sapporo TV Tower - 5 min walk - 0.4 km
  • Sapporo JR Tower - 8 min walk - 0.7 km
  • Odori Park - 14 min walk - 1.2 km
  • Hokkaido University - 14 min walk - 1.2 km

Getting around

  • Sapporo Station - 2 min walk
  • Odori Station - 7 min walk
  • New Chitose Intl. Airport (CTS) - 56 min drive

Restaurants

  • ‪Japanese Ramen Noodle Lab Q - ‬1 min walk
  • ‪北海道食市場丸海屋離 - ‬1 min walk
  • ‪北海道らーめん奥原流・久楽本店 - ‬1 min walk
  • ‪粋な居酒屋 あいよ 北3条店 - ‬1 min walk
  • ‪Picante 札幌駅前店 - ‬1 min walk

About this property

New Otani Inn Sapporo

Hotel with 2 restaurants, a quick walk to Sapporo Clock Tower
New Otani Inn Sapporo offers 340 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters and premium bedding. LCD televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and toothbrushes and toothpaste. Irons/ironing boards and change of towels can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 340 air-conditioned rooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Digital television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, gift shops/newsstands, and a banquet hall.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
New Otani Inn Sapporo has 2 restaurants on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 2,000 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,200 for adults and JPY 1,600 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (93 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3200 for adults and JPY 1600 for children
  • Self parking fee: JPY 2000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

New Otani Inn Sapporo
New Otani Sapporo
Sapporo New Otani Inn
New Otani Inn Sapporo Hotel
New Otani Inn Sapporo Sapporo
New Otani Inn Sapporo Hotel Sapporo

New Otani Inn Sapporo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 285 out of 756 reviews
Rating 8 - Good. 304 out of 756 reviews
Rating 6 - Okay. 122 out of 756 reviews
Rating 4 - Poor. 32 out of 756 reviews
Rating 2 - Terrible. 13 out of 756 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the quadruple room. Place is clean and facilities are good. We drive all the way to hotel. Parking is convenient and will charge 2000yen for overnight parking. Don’t expect consideration if you request for early check in or late check out as the staff goes by the book. It is understable
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the quadruple room and it was big enough for 4 of us in the family. Overnight parking is 2000yen. Facilities are very good. Might have difficulty conversing with English. Don’t expect any consideration if you request for early checkin or late check out as the staff goes by the book.
Stayed 1 night in Apr 2025

8/10 Good

Richard, Austin

Travelled with partner
Liked: Cleanliness, staff & service
Bring your own bottled water, there is none in the room.
Stayed 2 nights in Apr 2025

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Older style hotel however the location is good, mid way between Sapporo Station and Odori Park, both walkable. Lots of restaurants nearby which made it very convenient especially when it was snowing!
Stayed 6 nights in Feb 2025

6/10 Okay

Jonathan

Liked: Cleanliness
Nothing special.
Stayed 1 night in Feb 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Good breakfast
Stayed 1 night in Jan 2025

4/10 Poor

Stephen M, BRISTOW

Stayed 8 nights in Dec 2024

8/10 Good

Nathan

Stayed 13 nights in Dec 2024

10/10 Excellent

Estrella Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very efficient, check in and check out were a breeze. Room was big enough for three people and we love that the bathroom floor was heated.
Stayed 4 nights in Dec 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

English speaking, hospitality staff.

I was traveling with my wife and three grandchildren and became sick while I was in Japan. The hotel called a taxi for me and had the taxi take me to a Japanese health clinic where I met an English speaking Japanese Doctor Who was able to diagnose my condition, and prescribe medication for me. This is the best hotel that I have ever been in.
Stayed 1 night in Dec 2024

10/10 Excellent

Zhou

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

kenia

Stayed 1 night in Dec 2024

10/10 Excellent

Keegan

Stayed 2 nights in Oct 2024

8/10 Good

Mark

Travelled with family, Business traveller
Liked: Staff & service, amenities
The Hotel was near many things in Sapporo Downtown area.
Stayed 2 nights in Oct 2024

8/10 Good

Juchen, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and staffs are friendly. I basically can walk to many places.
Stayed 3 nights in Jun 2024

10/10 Excellent

HOON CHIAT

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

tracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location.
Stayed 4 nights in Jul 2024

8/10 Good

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location. Kind of smelly and the air conditioning never cooled down the room.
Stayed 2 nights in Jul 2024

8/10 Good

May May

Travelled with family
Liked: Cleanliness, staff & service, amenities
At lobby provide green tea, toothbrush, bathball all accessories
Stayed 1 night in Apr 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accessible.
Stayed 3 nights in Dec 2023

8/10 Good

Valerie

Stayed 3 nights in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near Sapporo station. Second time staying here. It is the pick up for the Niseko bus, and waling distance to the Rusutsu bus. There are family marts and lawsons within walking dsistance (across the street). Room was sufficient and will stay here again.
Stayed 3 nights in Dec 2023

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minute walk to either Sapporo Station and Odori Park. Hotel staff are really nice and surprisingly quiet for its location.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023