4/10 Poor
Helena Boche, Woodside
Travelled with family
25 Apr 2025
Disliked: Cleanliness, property conditions & facilities
1. The room was not clean. We saw the same dirty spots when we checked-in and throughout our stay. There was dust everywhere especially the bathroom (toilet tank, behind the toilet tank, bathroom mirror). No toiletries or coffee packs were replishened until we asked the front desk to do so.
2. There is no exhaust fan in the bathroom.
3. Air conditioning was not on when the temperature was in the mid 70s farenheit. The front desk said it is not Spring; isn't April considered a Spring month?
4. We found hair in one of the trays in the breakfast buffet. It was brought to the staff's attention and all they did was remove it from the tray and still continue to serve it as if nothing happened. GROSS!!
5. Only one key card was given until we asked to provide a spare one.
6. Not enough washing and drying machine on premise. Another guest removed all of our clothes from the washing machine when we came downstairs to put in the dryer. We were only a couple minutes late to retrieve our items... It is so incredibly rude!
Helena Boche
Stayed 8 nights in Apr 2025