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My stay was OK, but nobody from the hotel advised how to enter Serengeti Park via flight, while fees to be paid in the hotel - I was stuck at Serengeti airport for 3 hours

Staff was excellent. Location is A+

We truly had one of our best travel experiences ever. From the moment we arrived, we were warmly welcomed with singing and dancing, which immediately made us feel special. The entire staff was incredibly friendly—more like family than hotel staff. The location itself is stunning, with breathtaking views of the Serengeti. The resort facilities are top-notch. The tents are beautifully decorated and furnished, offering comfort while blending perfectly with the natural surroundings. We had amazing close encounters with zebras just outside our tents, and at night, we could hear lions roaring nearby—an unforgettable and thrilling experience. Ommairi, the manager, was outstanding and ensured everything ran smoothly. Our safari guide, Steven, was fantastic—knowledgeable, friendly, and a true expert in wildlife. His open safari vehicle was especially perfect for photography, giving us clear, unobstructed views. We were sent off with more singing and dancing, which was a lovely and emotional farewell. The only thing we would recommend adding is a small air heater for the very cold nights and early mornings in July. Aside from that, everything was truly exceptional.