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Reception is a small desk in the corner with one employee. Took over 30 minutes to check in. Then they gave me a twin bed room when I reserved a full. 10 more minutes at reception to get moved. Told that parking is beneath the building so I pulled into an unfinished parking garage. As I left the attendent said it was the wrong place. Then proceeded to charge me an hour parking when I was there two minutes. The correct garage was also unfinished and someone blocked me in after I found a place amongst the debri. No sign of an elevator or exit signs so we had to lug our luggage through the costruction site till we found a way out. Wall shaking jackhammer noise all afternoon. No oulets near the bed. No exhaust fan in the bathroom. Room lighting was impossible to figure out. Breakfast was no better. The scrambled eggs were indeible, looked like they made them last week. The coffee machine broke down three times while we were there. No real juice, only flavored sugar water. The rest of the buffet was no better. Came in in the afternoon and there were two secutity guards, both on their phones. No joke, I actually waved my hand in front of the face of the one sitting near the door, and he didn't even look up. The elevators are door key activated and my wife had the key, so I asked someone working in the lobby where the stairs were. They told me there were no stairs. I asked someone else who took me into the staff only area to a staircase. At my floor there was no handle on the door.

Amazing stay - room was very new/updated and spacious, staff very helpful, food delicious

Staff was not friendly, Rude. Bathroom needs serious improvement.

I had an amazing stay at the hotel. Everything was excellent—from the cleanliness and delicious food to the incredibly friendly staff. I really enjoyed my week here and can’t wait to come back again. Thank you so much for everything! Edlira

We enjoyed our stay at the Nee W hotel. The bus into the centre the 8a was 40 lek. This was really convenient. The hotel was lovely and clean and modern. We would stay there again

Beautiful hotel room and staff were very helpful. Breakfast was ok, swimming pool was warm and I highly recommend a massage!