2/10 Terrible
Tyler
Travelled with partner
3 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
I had booked a one night stay at the treehouse along with additional amenities. The amenities included a pre-lit hot tub along with a s’mores package. Shortly after checking in, we had encountered a significant snow storm. My significant other and I were unable to leave the room due to the significant snow, wind and wind chill outside. I went to use the shower, toilet and sink and found all of the pipes to be frozen. The hot tub never came up to temperature and froze over. The fire pit was froze over and covered in snow. I contacted the on-call representative at 11:32pm that evening. The representative told me that if I left immediately that they could cancel my stay and give a full refund. I told the representative of my situation and that it was extremely unsafe to leave due to the weather. I was told that management would call me the following day. I never received a phone call, which I was first promised. Instead, I received an email for a $100 refund with $100 credit towards a future stay. I called back today since I never received a call since.I was told that the refund was issued (without even receiving a phone call as I was promised) and that the resort/spa would reach back out to me (again). I decided to call Expedia, myself, this afternoon and explained my whole situation/requested a full refund once again. The representative contacted the resort/spa and was told there was nothing that could be done. I feel like my money was stolen from me. I will NOT be returning.
Tyler
Stayed 1 night in Jan 2026
