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The staff and management is always helpful Had a problem with our itenarry and had to cut short our stay. Even though the booking was done via Expedia, they contacted the hotel and refund the remaining part of the stay.

Fabulous from start to finish! Welcome drink on arrival, early access to our room which was in the cottage, we ate in the restaurant, the food was very good, staff very attentive and lovely wines. Swimming pool was great and the sauna. Great location and will definitely stay again.

Just back from a visit to Idar-Oberstein. Parking was easy, I arrived after 10pm so reception was closed but a staff member was able to quickly get me checked in. Room was perfect for my stay. Hotel is close to the Felsenkirche and castles. The Norma shop is 2 minutes walk away and there are several places to eat in the square.

We really enjoyed our brief stay in the dog-friendly Ferienresidenz Brauneberger Hof. The small town is very quaint with a superb walking path alongside the Mosel River. Our very comfortable room had patio access to the back garden for our dogs. The shared eating area and kitchen were exceedingly well-equipped. We would definitely revisit and recommend this hotel to others.

The hotel is well located and the room was very nice with a good size. The staff was always very welcoming and helpful without hesitation. I would definitely repeat.

The confirmation from Expedia said "check-in starts at 3:00 pm". We arrived at 6:10 pm, and there was nobody at the reception desk. There was a sign on the wall that said "check in 15:00 to 18:00". We did not know there was a 6:00 pm deadline for check in. We could not find anybody around, and no instructions for arrival after 18:00. And no communications from the hotel. I'm sure they must have known that there were more people with reservations that had no yet arrived. We came very close to just leaving and finding another hotel in town. In the end, we wish we had. Some people outside said to call the number for the hotel. I did and got and older woman who seemed very irritated that I had called, and surprised. She finally told me that there would be someone at reception again at 8:00 pm (20:00). So we went for a drive around town and went to the grocery store, and got gasoline, and got back to the hotel at 8:00 pm. There were about 25 people in the lobby waiting to check in. Two ladies were trying to do it together. One was going through a stack of printed reservations. Of course, everyone else was checked in before we were, at 8:45 pm. Parking lot out back was full of potholes. We finally got into our room, above the reception lobby, at 9:00 pm. We had been driving all day and were so tired. They were having some kind of disco party on the ground floor, people smoking and talking right under our window for hours. Not much sleep. Small room.