My friend and I had an absolutely terrible experience at this hotel.
The air conditioner was outrageously loud—comparable to sleeping next to a construction site. It was impossible to get any rest. To make matters worse, the heater was completely useless. The room was freezing cold the entire night. We were forced to sleep wearing full outdoor jackets just to avoid shivering. This is Banff, not a tropical destination—it’s unacceptable for a hotel to be so unprepared for the cold.
There was also no breakfast provided—not even as a paid option, which is shocking for any accommodation claiming to offer basic hospitality.
Frankly, this hotel was a complete disaster. Poorly maintained, unwelcoming, and absolutely not worth the price. We left exhausted, freezing, and deeply disappointed.