4/10 Poor
Marissa
Travelled with partner, Travelled with group
17 Mar 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The second we walked into the resort we were EXTREAMLY disappointed for the price we paid. The whole resort needs an upgrade/remodel. Staffing needs some serious training. I could count on one hand how many employees made me feel welcome. Last year we took a trip to Secrets Maroma in Cancun and fell in love with the resort and the staff. That is the reason we booked Secrets. However that was not the case with Wild Orchid. I don't think I'll stay at Secrets ever again!
Pros:
1- We had butler service included with our package. They never even told us until the next day.Not 1 word about it during check-in. Devon our butler really proved himself and is the ONLY reason we stayed. There is only 1 restaurant that does reservations, everything else is first come first serve, which you're looking at a 2 hour wait because they don't have all restaurants open everyday. They rotate through and only have 2 or 3 open for 3 different resorts. Butlers also had a rose pedal hot bath ready for us the second we got back from a long excursion. Roses on the bed, saving chairs at the beach.
2- The maids did a good job of tiding up all our stuff. Turn down service.
Cons:
1-HOT & humid rooms
2-Bugs & Cockroaches all over our room
3-Dirty bathtubs, rundown/old rooms. corroded showers, paint peeling off walls, holes in the floor, broken cupboards and chair legs.
4-HORRIBLE food. one of the buffets the "grilled veggies" were frozen to the plate I couldnt even grab any.
5-Room service took 2 hrs
Marissa
Stayed 5 nights in Mar 2025