6/10 Okay
Erika Patricia
Travelled with group
3 Aug 2025
Okay experince but not a 4 star hotel
The staff is nice but the hotel needs to be upgraded and have better staffing for housekeeping. The rooms are nice but older with only one useable outlet away from the beds. No usb charging. Bathroom had what looked like mold due to the bathroom door not being able to stay open thus trapping the heat in there. Toliet required multiple pull of the handle to flush properly.
Rooms on the 1st and 2nd floor are below the reception floor. The first floor is the basement level. The hallway smells of dirty cleaning products and you walk.out of the elevators and are greeted to the view of a kitchen. The hallways are dark and feels like you are on a cruiseship. The balconies on the first floor are level with people walking by and able to climb in if they wanted to. Not a nice feeling or view. Second floor is a bit better since people can't just climb into your balcony. The lounge chairs in front of some of the rooms is not part of the hotel but instead for EF company. So there will be a bunch of young students outside your balcony that aren't hotel guest and hotel guests can't access that area even though it's in front of your room.
Housekeeping needs to be better managed. One day they knocked on out door at 8:30am to clean the room. Another day we left at 8:30 am and came back at 3pm to a room that still hadn't been cleaned. There excuse was that they were fully booked and prioritized rooms that were being turned over. This poor scheduling of staff or they are short staffed.
Erika Patricia
Stayed 6 nights in Jul 2025
