We were appalled by the condition of the hotel, especiaaly the room! We were checked in by a very nice women (Buriel) who was efficient and professional. However, when we arrived in the room there was not a remote for the TV and when one was provided, we could not watch it because it operated off wifi and the signal was too weak...we missed the college football finals. The bathroom faucet sprayed water when turned on, the shower faucet did not function properly as well. Several outlets were broken or nonfunctioning. The biggest issue was that the room was ice cold and it did not have heat! The cleanliness was mediocre making us feel dirty. It just seemed that management had given up. This was the 3rd time staying at the Exchange Hotel, and it will be, sadly, our last.