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Sugar Bay Resort and Spa

4.5 star property

Photo gallery for Sugar Bay Resort and Spa

3 outdoor pools
Premium bedding, in-room safe, desk, iron/ironing board
Private beach, white sand, scuba diving, snorkelling
Interior
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • On private beach
  • Breakfast available
  • Hot tub
  • Pool
  • All-inclusive
  • Spa

Explore the area

View map
6500 Estate Smith Bay, St. Thomas, St. Thomas, 00802
  • Place, Lindquist Beach
    ‪3 min drive‬
  • Place, Sapphire Beach
    ‪4 min drive‬
  • Place, Coki Point Beach
    ‪6 min drive‬
  • Airport, St. Thomas (STT-Cyril E. King)
    ‪21 min drive‬

Room options

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Premium bedding, in-room safe, desk, iron/ironing board

Room

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Premium bedding, in-room safe, desk, iron/ironing board

Room

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Balcony

Room

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room

Premium bedding, in-room safe, desk, iron/ironing board

Room

  • 44 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room

Premium bedding, in-room safe, desk, iron/ironing board

Room

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room

Premium bedding, in-room safe, desk, iron/ironing board

Room

  • 44 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

St. Thomas

When you stay at Sugar Bay Resort and Spa in St. Thomas, you'll be near the bay, a 4-minute drive from Sapphire Beach and 6 minutes from Coki Point Beach. .This beach hotel is 6.2 mi (9.9 km) from Magens Bay Beach and 6.2 mi (9.9 km) from Virgin Islands National Park.

What's nearby

  • Wyndham Sugar Bay Beach - 8 min walk - 0.7 km
  • Lindquist Beach - 3 min drive - 1.2 km
  • Sapphire Beach - 4 min drive - 1.8 km
  • Coki Point Beach - 6 min drive - 2.1 km
  • Coral World Ocean Park - 6 min drive - 2.1 km

Getting around

  • St. Thomas (SPB-St. Thomas Seaplane Base) - 20 min drive

Restaurants

  • ‪The Tap & Still - ‬5 min drive
  • ‪Picaso's Coffee Bar - ‬13 min walk
  • ‪Tarpon’s Table - ‬5 min drive
  • ‪Five O'Clock Somewhere Bar - ‬18 min walk
  • ‪Sapphire Beach Bar   - ‬4 min drive

About this property

Sugar Bay Resort and Spa

Beachfront hotel with 5 restaurants and 3 outdoor pools
Sugar Bay Resort and Spa offers 297 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations have separate sitting areas and include sofa beds and desks. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 2 outdoor tennis courts, and a health club are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sugar Bay Spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Make yourself at home in one of the 297 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
Satisfy your appetite with international cuisine at Manor House, one of the hotel's 5 restaurants. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in St. Thomas? This hotel has 16555 square feet (1538 square meters) of space consisting of conference space and 12 meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Manor House - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast and dinner.
Mangrove - This restaurant specializes in international cuisine and serves lunch only. Open select days.
Shima - This restaurant specializes in Asian cuisine and serves dinner only.
Pimentos - Overlooking the pool, this restaurant specializes in American cuisine and serves lunch only. Open select days.
Baci - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open select days.

All-inclusive details

All-inclusive room rates at Sugar Bay Resort and Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and beverages included

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:30 AM for a fee
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • Baci
  • Mangrove
  • Manor House
  • Pimentos
  • Shima

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Scuba diving
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room cot
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • 16,555 square feet of conference space
  • 24-hour business centre

Outdoors

  • Barbecue grill
  • On a private beach
  • On the bay
  • Picnic area
  • Terrace

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 4 floors
  • 8 buildings
  • Designated smoking areas
  • Renovated entire property - December 2014

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: USD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Dreams Sugar Bay St. Thomas All Inclusive
Dreams Sugar All Inclusive
Dreams Sugar Bay St. Thomas
Dreams Sugar
Sugar Bay Resort St. Thomas
Sugar Bay Resort
Sugar Bay St. Thomas
Sugar Bay
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands
Wyndham Sugar Bay Resort St Thomas
Wyndham Sugar Bay St Thomas
Wyndham Sugar Bay Hotel
Sugar Bay Resort & Spa St. Thomas U.S. Virgin Islands
Sugar Bay Resort Spa
Sugar Bay Resort Spa
Sugar Bay Resort and Spa Hotel
Sugar Bay Resort and Spa St. Thomas
Sugar Bay Resort and Spa Hotel St. Thomas

Reviews

Sugar Bay Resort and Spa Reviews

7.2

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Property conditions & facilities
Rating 10 - Excellent. 77 out of 293 reviews
Rating 8 - Good. 88 out of 293 reviews
Rating 6 - Okay. 76 out of 293 reviews
Rating 4 - Poor. 28 out of 293 reviews
Rating 2 - Terrible. 24 out of 293 reviews

Reviews

6/10 Okay

juan, st.louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not happy

its not full inclusive no vip room no café for expresso less everything no wet bar in room no room service we didn't have tissue in room I could keep going but the employees awesome the place awesome the bed awesome all inclusive NOT AWESOME
Stayed 4 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Beautiful views, nice pool area, small beach

In need of renovation. Some in progress. Tropical relaxing atmosphere.
Stayed 4 nights in Jul 2017

8/10 Good

Bea, san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a very nice hotel, the only negative experience is that you had to wait for golfcarts to drive you from hotel lobby to your actual room
Stayed 1 night in Jul 2017

8/10 Good

brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

decent hotel close to the beach

the hotel itself wasn't bad, a little misleading from the pictures posted on expedia. the room was nice and updated and the pools were very nice and clean. the hotel staff was good for the most part though a few seemed rude. the only food that was good was the hibachi everything else was low grade buffett food. me and my wife got sick from the food during our stay. if your going to stay here I do recommend getting the all inclusive package otherwise the food and drinks are very overpriced.
Stayed 3 nights in Aug 2017

6/10 Okay

Brenda, Memphis, Tn.

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Ten Years Later!

The hotel is nice, although not as nice as it was 10 years ago, when we first visited St. Thomas. The steps leading to the beach have not been renovated - they are uneven and splintered; the beach is not kept very clean and contains a lot of rocks. The food is exceptionally high, for what is served; Food preparation at the grill by the beach is unsanitary. Birds can perch above open slats where cooked food is kept, and the birds are free to fly onto the porch of the restaurant where guests eat. The restaurant that serves breakfast does nothing to prevent flies from landing on the bread and pastries. Overall, I was sadly disappointed.
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great week in paradise

We had a wonderful week here. Staff was wonderful. Food was good. Weather perfect. Expensive island but we expected that. Beaches were gorgeous, this beach had great snorkeling. So much wildlife at this resort. Iguanas and beautiful birds. Fantastic pool. Only ONE complaint.... roosters start going nuts at the crack of dawn so if you like to sleep in beware. Other than that we had a vacation we will never forget. Loved it.
Stayed 7 nights in Aug 2017

2/10 Terrible

Kathy, Philadelphia, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Hotel!!

DO NOT STAY AT THIS RESORT! I certainly will never come to this resort ever again! The service is terribly rude (with a few exceptions) The food...a huge disappointment. No options...when paying for all inclusive you expect to have some options but they only had one restaurant open. Breakfast was inconsistent in quality and cold. Dinner was terrible. Vomit floating in the pool...no joke! Seriously...no joke! And when we alerted a staff member I am assuming nothing was done since people were still swimming in the pool. Ants in our room, the ceiling fan - could not turn on due to the amount of dust on the fan. The rooms get stuffy and hot even with the air conditioner on full blast so the ceiling fan would have been helpful. Power goes out every single day ...and at night while we are sleeping! Rocky beach - please note that you will not see a smooth sandy beach - don't let the resorts Marketing on FB fool you. The beach is very small as well. The beach chair cushions are beyond disgusting! The beach itself...talk about trash dump! Cigarettes, food, dirty cups everywhere in the sand and left all over the pool area. Employees would walk by and leave dirty cups laying around. DO NOT COME HERE!!!!! Upon check out they asked how our stay was and we said honestly the resort could use some attention...the front desks response "Awesome". Huh? My opinion...go to Little Divi in St Martin or Windjammer Landing Resort in St Lucia both 5 plus star resorts!!!
Stayed 3 nights in Aug 2017

6/10 Okay

Ms Chris, California

Liked: Cleanliness, staff & service, room comfort

The View vs. The Vacation

While the hotel offered amazing views and provided fabulous customer service, I was a bit disappointed with the lack of activities and with the dullness and lack of festivities.
Stayed 6 nights in Aug 2017

8/10 Good

Christopher, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sugar Bay stay

The highlight of my stay would be the hotel staff. Very friendly and courteous. The room was comfortable and enjoyed the mountain view.
Stayed 5 nights in Aug 2017

8/10 Good

Lynn , Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice resort

The staff is very friendly and the grounds are beautiful and well kept. I did not do all inclusive (room only), but there was enough to do in the area and I could still take part in the activities at the resort.
Stayed 3 nights in Aug 2017

6/10 Okay

Tracy, NJ

Liked: Cleanliness, staff & service

Clean but not impressive

I had been to Sugar Bay about 10 years ago with my kids and wanted to take my daughter back because she was to young to remember. We had problems with the wrist band key to the room as soon as we checked in, after the 4th time in 24 hours we were moved to a better room. Rooms were clean but just OK. It's a decent place for families with the pools, beach and water activities, but it you are looking for luxury and adult fun this is not the place.
Stayed 3 nights in Jul 2017

4/10 Poor

Jonique

Disliked: Cleanliness, staff & service, room comfort

No Good

Living trash this is not a resort to be at on a relaxing trip this hotel is super garbage.
Stayed 4 nights in Aug 2017

10/10 Excellent

Linh

Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Aug 2017

6/10 Okay

Ray, Boston

Liked: Staff & service
Disliked: Cleanliness

Sugar bay just ok, no return for me

Hotel is on a mountain so it's difficult to get around with luggage and some rooms are not near an elevator. Some staff do not accommodate to kids & staff did not clean the rooms well at all. Location of hotel is good taxi ride to different locations was ok but taxis charge for every person and every bag. Food at hotel was not worth all inclusive and not even worth paying cash. Breakfast was ok but chef has tip basket which we thought was unnecessary. Hotel not really kids friendly
Stayed 4 nights in Aug 2017

6/10 Okay

Donna, Avon, Ohio

Liked: Cleanliness, staff & service

Not quite up the my expectations.

THE ROOM: I paid for an ocean view. The first room that they gave to us (Room 437) looked over the water as long as you got past the rooftop of the building that is right in front of our balcony. The room has a musty smell mixed with disinfectant. The desk was all beat up and there was no chair to sit at the desk. The bed felt quite old and uncomfortable. I complained and after letting them know my that I was not happy in Room 437, they switched us to Room 135. Room 135 was very nice and a beautiful view. ELEVATORS: At least 2 elevators were broken the entire time of our stay. FOOD: Mediocre at best. But then again, just about every restaurant on St. Thomas is at the same level. We found a good one call XO located at Red Hook. We went to Red Hook for pizza but the pizza place was closed. INTERNET: Website stated FREE INTERNET. You cannot get internet in your room.. There are two computer in the internet room and one printer for boarding passes. Most rooms are very far from the front desk. This place is very large. POOL: To go to the pool, you pretty much have take a ride down on a gulf cart unless you are into long walks up and down steep hills. The pool itself is very nice and is right at the ocean. You are allowed one towel per person. CAUTION: DON'T PURCHASE PASSES TO AND FROM AIRPORT IN ADVANCE, WHICH RAN US $110.00. TAXI RIDES ARE $11/EACH TO AND FROM THE AIRPORT FROM THIS RESORT.
Stayed 4 nights in Aug 2017

10/10 Excellent

julien, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon trip

It was a great experience, very attentive staff, smiling and helping the customer at all times. I had originally booked a mountain view king size room and was kindly offered the ocean view room. Front desk asking after you check in if everything is fine with the room and also checking on the night before check out. Special thanks to David and Vicki from front desk.
Stayed 2 nights in Aug 2017

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsanitary facilities. Run!

Never book here. We got into bed our first night, only to discover a blood stain, the size of a silver dollar, near the pillow. We looked further and it was on the comforter, through the sheet and through to the mattress pad! It was disgusting. Either the sheets were never changed or the housekeeper bled all over and didn't notice? Really? They changed the sheet but had no comforters, son just handed us blankets. Who does this? This is an unsanitary practice! My husband touched it, we all know where that can lead. I am still having nightmares.
Stayed 1 night in Jul 2017

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place but need more food selection. Also need more entertainment.
Stayed 7 nights in Aug 2017

8/10 Good

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 9 nights in Jul 2017

6/10 Okay

CC, Atlanta, GA

Good food

The food was tasty and consistent. There were a lot of events and activities available for guests. The hotel staff is slow to respond. I got locked out of my room twice and desk clerks never apologized or provided any explanation. Plus, I had to walk down the lobby for service because staff NEVER answered the phone.
Stayed 5 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service

beach was nice. AC in rooms was not great.

Hotel did not have our the rooms we booked. Had to wait to the following day.
Stayed 4 nights in Jul 2017

10/10 Excellent

Danielle, Port Saint Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resort, staff and food was amazing.

All inclusive is the way to go. The resort is beautiful, staff friendly and very attentive, rooms - beds were like marshmallows so comfy.
Stayed 4 nights in Jul 2017

8/10 Good

Brandie , houston texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view

We stayed here for 5 days and had a great experience. The staff was nice, the bartenders were very friendly and did a great job! Our room was very comfortable with a great mountain/ocean view. The food was satisfying. All inclusive is the way to go!
Stayed 4 nights in Jul 2017

10/10 Excellent

Mandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017