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The Westin St. Thomas Beach Resort & Spa

4.5 star property

Photo gallery for The Westin St. Thomas Beach Resort & Spa

View from property
2 bars/lounges, swim-up bar, poolside bar, beach bar
View from property
Exterior
2 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas, 00802
  • Place, Frenchman's Bay
    ‪1 min walk‬
  • Place, Morningstar Beach
    ‪1 min walk‬
  • Place, Skyride to Paradise Point
    ‪5 min drive‬
  • Airport, St. Thomas (STT-Cyril E. King)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living room

Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View

7.8 out of 10
Good
(28 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(44 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View

8.4 out of 10
Very good
(38 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Partial Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Partial Ocean View

7.8 out of 10
Good
(16 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Garden View

8.0 out of 10
Very good
(13 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Terrace, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Terrace, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Terrace, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Terrace, Ocean View

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Ocean View

  • Partial ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Mobility Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Partial Ocean View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Partial Ocean View (Mobility Accessible, Roll-in Shower)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Partial Ocean View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed, Garden View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Roll-in Shower)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Garden View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Garden View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Ocean View (Hearing Accessible)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View

Room, 2 Queen Beds, Partial Ocean View

Room, 2 Queen Beds, Partial Ocean View

8.4 out of 10
Very good
(17 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Bluebeard's Castle Resort
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  • Pool
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  • Free Wi-Fi
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4.4 out of 5, Excellent, 357 reviews
The price is NZ$523
includes taxes & fees
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About the area

Charlotte Amalie

With a stay at The Westin St. Thomas Beach Resort & Spa in St. Thomas, you'll be on the beach, within a 10-minute drive of Bolongo Bay and Morningstar Beach. .This beach resort is 7.6 mi (12.2 km) from Sapphire Beach and 5.6 mi (9 km) from Magens Bay Beach.
View more Resorts in Charlotte AmalieOpens in a new window

What's nearby

  • Frenchman's Bay - 1 min walk - 0.0 km
  • Morningstar Beach - 1 min walk - 0.2 km
  • Yacht Haven Grande Marina - 3 min drive - 2.8 km
  • Blackbeard's Castle - 5 min drive - 4.9 km
  • Skyride to Paradise Point - 5 min drive - 3.7 km

Getting around

  • Cyril E. King Airport (STT) - 18 min drive

Restaurants

  • ‪Virgin's Haven - ‬4 min drive
  • ‪The Tap & Still - ‬3 min drive
  • ‪Dockside Bar - ‬4 min drive
  • ‪Stir It Up - ‬3 min drive
  • ‪Paradise Point - ‬6 min drive

About this property

The Westin St. Thomas Beach Resort & Spa

The Westin St. Thomas Beach Resort & Spa offers 394 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Tempur-Pedic beds feature premium bedding. 65-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This St. Thomas resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of towels can be requested.

3 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heavenly Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and sports massages. The spa is open daily.
Stay in one of 394 guestrooms featuring Smart televisions. Your Tempur-Pedic bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a health club, and a sauna. This resort also features complimentary wireless internet access, concierge services, and free babysitting.
Enjoy Mediterranean cuisine at Luna Mar, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Full breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in St. Thomas? This resort has 9500 square feet (883 square meters) of space consisting of conference space and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge during limited hours.
Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Luna Mar - This poolside restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Shorebird - Overlooking the ocean, this buffet restaurant specializes in American cuisine and serves breakfast and brunch. Guests can enjoy drinks at the bar. Open daily.
Sugarfin - Overlooking the ocean, this sushi bar specializes in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Frenchman's Roast - Overlooking the pool, this coffee shop specializes in American cuisine and serves light fare only. Open daily.
Edge Bar - This poolside bar specializes in Caribbean cuisine and serves lunch and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Valet parking on site (USD 40 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:30 AM for a fee: USD 38 for adults and USD 38 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Edge Bar
  • Frenchman's Roast
  • Luna Mar
  • Shorebird
  • Sugarfin

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Cot (surcharge)
  • Free babysitting
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 9,500 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Dock
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas

Full-service spa

  • 12 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Grab bar near toilet
  • Lift (122 centimetre wide door)
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1973
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Renovated entire property - December 2022
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.00 per stay
Cribs (infant beds) are available for USD 35.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 75 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 38 for adults and USD 38 for children
  • Airport shuttle fee: USD 42 per person (one-way)
  • Airport shuttle fee per child: USD 42 (one-way)
  • Valet parking fee: USD 40 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 35.0 per night
  • Rollaway bed fee: USD 40.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Marriott Frenchman's Reef Morning Star Beach Resort St. Thomas
Marriott Frenchman's Reef Morning Star Beach Resort
The Westin St Thomas & Spa
The Westin St. Thomas Beach Resort & Spa Resort
The Westin Beach Resort Spa at Frenchman's Reef
The Westin St. Thomas Beach Resort & Spa St. Thomas
The Westin St. Thomas Beach Resort & Spa Resort St. Thomas

The Westin St. Thomas Beach Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 703 out of 1210 reviews
Rating 8 - Good. 208 out of 1210 reviews
Rating 6 - Okay. 149 out of 1210 reviews
Rating 4 - Poor. 70 out of 1210 reviews
Rating 2 - Terrible. 80 out of 1210 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Marcus

Our flight was delayed THREE times due to an ice storm and so we decided to cancel- but Westin still made us pay for the ENTIRE stay! UGH😡
Stayed 6 nights in Jan 2026

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very nice..great hotel
Stayed 2 nights in Feb 2026

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities
Ritziest place I’ve ever stayed and super expensive!!!! Very nice and clean and hospitable.
Stayed 1 night in Jan 2026

2/10 Terrible

Sherr

Disliked: Cleanliness, staff & service, amenities
It started off from the moment we checked in , the front desk was rude, when we got to our room, the toilet was clogged. Our sink was clogged, and the Wi-Fi wasn’t working. They moved us to another room the room they moved us to there was an issue with the Wi-Fi there too, as well as as far as the chair in the room was ripped . I spoke to the manager at the front desk and she apologize and gave us a free meal, which was nice of her, to make matters worse the day that we were checking out, our flight was the delayed a few hours and I asked for a 45 minute extension in our room and they said no and then I got a bill for added charges that we’re supposedly included in the resort fee. The hotel was not kept up. It was dirty. The room was a they let down as far as the Wi-Fi too. I would never go back to this resort ever.
Stayed 3 nights in Jan 2026

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, amenities
Upgraded room with partial room was good because it was on the bay side. Room was clean. Bed was comfy. Pools were amazing. Front desk was great....bartenders and wait staff had an attitude. This is a very expensive stay. Drinks were really pricy. I recommend eating and drinking in town.
Stayed 2 nights in Jan 2026

6/10 Okay

Jad

Stayed 2 nights in Feb 2026

4/10 Poor

Jessica

Travelled with family
Disliked: Amenities
Prices were astronomical and then they added on a hidden fee at checkout that wasn’t disclosed. Very disappointing.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly amenities
Stayed 6 nights in Jan 2026

8/10 Good

Janelle

Stayed 3 nights in Jan 2026

6/10 Okay

Camron Leigh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Food staff was rude, food was subpar and way over priced. Wait times for food was ridiculous (waited 90min for a pizza) "Continental breakfast" was $90, beach elevator was being serviced so not ADA accessible for beach
Stayed 4 nights in Dec 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Westin is a top notch luxury hotel. Everything you need is there and you can just relax and enjoy the beautiful room, restaurants and pool. The staff are friendly and accommodating. It is a lovely hotel.
Stayed 2 nights in Jan 2026

10/10 Excellent

Shelby

Travelled with family
Clean rooms, friendly staff, they made it easy to access rides to explore the island.
Stayed 4 nights in Jan 2026

10/10 Excellent

loren

Stayed 5 nights in Jan 2026

10/10 Excellent

Eileen Steele

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful
Stayed 5 nights in Jan 2026

6/10 Okay

Lamont Hubert

Liked: Cleanliness, property conditions & facilities
The room was a 95 out of 100 in cleanlines and comfort, however the size of the room based on price was not sufficient.
Stayed 4 nights in Jan 2026

2/10 Terrible

Laura J

Snowed in NY- super storm Fern
Stayed 3 nights in Jan 2026

10/10 Excellent

Anne Smith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well kept facilities, comfortable room and courteous staff made for a relaxing vacation.
Stayed 5 nights in Jan 2026

10/10 Excellent

Bobbi

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room facing the ocean. Slight hiccup with air conditioning in the room, but they fixed it right away. Food was good - loved Luna Mar. Pools were gorgeous. Entertainment was fun. Rooms were cleaned every day. Would definitely return.
Stayed 5 nights in Jan 2026

10/10 Excellent

Marlene

Stayed 4 nights in Jan 2026

8/10 Good

rashjwon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel, restaurants, amenities, and over vibe was Amazing!!! Why I can’t give it all 5 stars is because we stayed there Tuesday-Saturday and did not get any house keeping. Except for the second day at 8 am. Other than that, it’s definitely a great place to stay!
Stayed 4 nights in Jan 2026

2/10 Terrible

Edward

My husband had a medical emergency the night before we were supposed to arrive there. We tried to change the dates. The airline would change the dates but YOU WOULD NOT. I tried calling and no one would respond back to me. So no I’m not happy.
Stayed 5 nights in Jan 2026

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lobby, pools, outdoor resturants were very nice. Unfortunately, the front desk staff that we experienced (3 or 4 different) individuals were cold, with attitudes as if they were doing us a favor speaking to us. Melania and Jessica at the main bar restaurant Luna Mar were very good and very service minded as were the managers. You need to be prepared and capable of climbing stairs which we didnt mind. Food was okay, Luna Mar had good bar food, salt shack had good bbq but very very long waits. Sugarfin, not so great. Bell and car service teams were very accommodating. Overall, a nice place to stay if you like the hills and terrain of St Thomas. Last note: as a long time Marriott Bonvoy member, the front desk service team including management was the worst experience I had and I travels 80% for business and mostly stayed at Marriott 's. Its an island thing with St Thomas... vey different in Aruba as an example.
Stayed 4 nights in Jan 2026

10/10 Excellent

Edward Jim

Stayed 3 nights in Jan 2026

4/10 Poor

Kelsey Jean

Travelled with group
Disliked: Amenities, property conditions & facilities
My stay at the Westin St. Thomas has been extremely disappointing and far below the standards expected of a Westin property. From the moment we arrived, the experience has been unacceptable. Our room has a persistent musty odor and smells strongly of mold or mildew. This is not only unpleasant but raises serious health concerns. Given the premium rates we are paying, this alone is unacceptable and has made it difficult to feel comfortable in the room. Service throughout the resort has been consistently slow, disorganized, and, at times, rude. One particularly frustrating example involved your advertised daily happy hour. We were told happy hour was available, only to be sent from one bar to another. At the first bar, we were informed they did not participate in happy hour at all. After being redirected, it ultimately took 38 minutes to receive just two drinks. The drinks were very watered down, and this should not be happening for the price point we’re paying. They also had no straws available. To make matters worse, we later learned that happy hour is not offered on Sundays, despite being advertised as a daily amenity. This lack of clarity, coordination, and respect for guests’ time is unacceptable. The food quality throughout the resort has also been extremely poor. Meals have been consistently disappointing, poorly prepared, and not remotely reflective of a luxury resort experience. Save your money and pick another resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great.
Stayed 4 nights in Dec 2025