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North West Castle Hotel

3.0 star property

Photo gallery for North West Castle Hotel

Fireplace
Property entrance
2 restaurants, breakfast, lunch, dinner served; local cuisine
Family Quadruple Room (Classic)
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym

Explore the area

View map
Port Rodie, Stranraer, Scotland, DG9 8EH
  • Place, Stranraer Museum
    ‪6 min walk‬
  • Place, Castle of St John
    ‪7 min walk‬
  • Place, Mull of Galloway Trail - North
    ‪10 min walk‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.8 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.0 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Double Room (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Double Room (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Family Double Room ( Loch View)

Desk, iron/ironing board, free WiFi, bed sheets

Family Double Room ( Loch View)

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Double or Twin Room, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room, Accessible

  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room (Loch View )

Double or Twin Room (Loch View )

Double or Twin Room (Loch View )

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Quadruple Room (Classic)

Family Quadruple Room (Classic)

Family Quadruple Room (Classic)

  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Triple Room (Classic)

Family Triple Room (Classic)

Family Triple Room (Classic)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Family Suite

Desk, iron/ironing board, free WiFi, bed sheets

Family Suite

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the area

Stranraer

When you stay at North West Castle Hotel in Stranraer, you'll be near the beach, within a 10-minute walk of Stranraer Museum and Castle of St John. .This hotel is 0.5 mi (0.8 km) from Mull of Galloway Trail - North and 4.9 mi (7.9 km) from Castle Kennedy Gardens.

What's nearby

  • Stranraer Museum - 6 min walk - 0.5 km
  • Castle of St John - 7 min walk - 0.7 km
  • Mull of Galloway Trail - North - 10 min walk - 0.9 km
  • Cairnryan Port - 8 min drive - 9.6 km
  • Cairnryan Stena Line Terminal - 12 min drive - 13.0 km

Getting around

  • Stranraer Station - 5 min walk
  • Glasgow (PIK-Prestwick) - 71 min drive

Restaurants

  • ‪The Fig & Olive - ‬7 min walk
  • ‪Henry's Bay House - ‬9 min walk
  • ‪The Coffee Bean - ‬4 min walk
  • ‪Hong Kong City - ‬4 min walk
  • ‪The Crown - ‬11 min drive

About this property

North West Castle Hotel

Hotel in Stranraer with 2 restaurants and bars
North West Castle Hotel offers 73 accommodations with complimentary bottled water and bathrobes. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Stranraer hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Stay in one of 73 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Satisfy your appetite at one of the hotel's 2 restaurants. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily from 8 AM to 9:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 8 AM and 9:30 AM.
Onsite venue - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8 AM to 9:30 AM for a fee: GBP 13 per person
  • 2 bars/lounges
  • 2 restaurants

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 13.00 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Castle North West
North West Castle
North West Castle Hotel
North West Castle Hotel Stranraer
North West Castle Stranraer
North West Hotel
West Castle
North West Castle Hotel Hotel
North West Castle Hotel Stranraer
North West Castle Hotel Hotel Stranraer

North West Castle Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 425 out of 844 reviews
Rating 8 - Good. 277 out of 844 reviews
Rating 6 - Okay. 95 out of 844 reviews
Rating 4 - Poor. 38 out of 844 reviews
Rating 2 - Terrible. 9 out of 844 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Alan

Liked: Cleanliness

Unusual building in a good location

Interesting building resembling a castle located right on the harbour front. Petrol station and supermarket nearby. The reception staff were friendly, and the bar and restaurant staff were the right level of attentive. I didn't have chance to use the gym or pool.
Stayed 1 night in Sep 2025

4/10 Poor

Alistair

Disliked: Staff & service

One Night Stay

Stayed for one night. The meals we had in the restaurant were very disappointing to such an extent that we had to complain. The outcome was that we were not charged for the two meals. The room we had was spacious & comfortable if not some what dated. We will not be returning,
Stayed 1 night in Sep 2025

4/10 Poor

Florida

Travelled with group
Disliked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Fiona

Stayed 1 night in Sep 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good 3 star hotel with excellent service

Great hotel in the centre of Stranraer. Large room and bathroom very comfy bed and pillows. Excellent customer service from all staff. Good cooked breakfast. The only negative I would offer is that the bedroom was too hot.
Stayed 3 nights in Sep 2025

8/10 Good

Sin Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable hotel. Rooms are quite dated however very clean and comfortable. The friendliness of the staff was the highlight of our trip, alongside a fantastic fry up with good quality ingredients. Thanks for a lovely stay, we will remember our swimming costumes next time to use the facilities!
Stayed 1 night in Sep 2025

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ample parking on site. Nice clean comfy rooms. Handy for the ferry to Belfast.
Stayed 1 night in Sep 2025

10/10 Excellent

M J

Liked: Cleanliness, staff & service, property conditions & facilities
Traditional but a little quirky. Staff so friendly and helpful.
Stayed 2 nights in Sep 2025

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel a little tired in areas but understand refurb is ongoing. Meals and Bar snacks were good. Swimming pool,Hot tub and sauna were added attractions. Overall good value for money.
Stayed 5 nights in Sep 2025

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible rooms, just don't

Smell of damp hits you the second you go through the front doors. The family suites was a weird corridor like room with 4 single beds in it. Water damaged hard wood furniture that looks like it was salvaged from a chairty shop. A bathroom that made sense in your grandmothers council house. And im general everything from the in room phones to the elevator look like they were "modern" in 1972
Stayed 1 night in Sep 2025

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

We enjoyed our stay @ the hotel. However on a personal basis a bigger bed would have been appreciated. The breakfast was excellent, food well cooked with a good variety.
Stayed 1 night in Sep 2025

10/10 Excellent

Robett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

North West Castle Hotel

Hotel is old but clean and renovation is taking place. The room was clean and comfortable. The staff were friendly and attentive. We had an evening meal at the restaurant and although we read some poor reviews, the food we had was really nice and we have no complaint to make. Thank you North Castle & staff.
Stayed 1 night in Sep 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good all round service and help, good facilities and location of the hotel.
Stayed 2 nights in Aug 2025

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness

Feedback

Overall the stay was average. Sitting in the ross suite the chairs were very poor no cushioning. Not enough bar staff on especially as there was a wedding party Rooms need a bit of an upgrade. Never slept very well as room next door were having a party at 12 midnight.wwnt in for hours. Breakfast ,we had full breakfast it was very dry ,maybe adding beans would make it better. Poached eggs were hard asked for runny. Dinner at night was good.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable Stay

Very friendly. Room was clean. No bother asking for any additional towels. Hospitality tray replenished. Pool warm .changing facilities at pool area excellent. Games room good. Plenty seating areas.
Ross lounge.
Stayed 3 nights in Aug 2025

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness
Nice staff, basic facilities, great food
Stayed 1 night in Aug 2025

8/10 Good

Jack, Dallas

Liked: Cleanliness, staff & service, amenities
I saw the hotel sign at the road to the complex of buildings but there is no hotel sign at the lobby entrance door … only 2 brass signs that say Rotary Club. So, I passed by the entrance twice and walked all around the buildings looking for an entrance. With service vehicles parked on the grounds, it didn’t look like a hotel but more like a service business. I had to triple check my GPS directions and walk around with my heavy bags before I finally went thru the Rotary Club entrance to ask for help. The lady inside informed me that I was, in fact, at the reception desk and that the Rotary Club only meets there. I said that the hotel should have a sign with its name near the entrance door to help guests find it and she said something like, “we’re usually pretty busy so people seem to find it just fine”. If were the owner, I’d put a nice looking sign at the entrance door. The room was spacious and looked out towards the sea and train station next to it. But, with no air conditioning, the room was stuffy and too warm … and the window had been restricted to allow it to be opened only 2 or 3 inches … and that wasn’t enough to cool the room or exchange it with outside air. I could sleep in that warm stale air so I called the front desk and asked for a fan. Luckily, they brought me a fan and I was able to get to sleep. The breakfast was very good and the staff serving it were excellent!
Stayed 1 night in Aug 2025

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed, great breakfast, great staff, great place.
Stayed 2 nights in Aug 2025

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

doreen

Liked: Cleanliness, staff & service
Hotel is dated bedrooms are dated however very clean, staff very polite and professional , good location
Stayed 1 night in Aug 2025

8/10 Good

STEPHEN PAUL

Liked: Cleanliness, staff & service, amenities
The hotel needs abit of upgrade
Stayed 3 nights in Aug 2025

10/10 Excellent

yan

Stayed 1 night in Aug 2025

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a curling rink there. Staff was excellent
Stayed 1 night in Aug 2025