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Lovely hotel

Excellent staff, food, and location

Everything was perfect apart from the check in. I phoned a few weeks before my stay to inform the hotel that we would be there before normal check in time and was there anywhere we could change as we were going to a wedding at a different venue. I was initially offered the public toilet in the hotel and then the leisure centre changing area. I phoned on the way to the hotel to see if the room was ready and was given the same answer as to the room availability and the area we could change in. When we arrived at the hotel we again were offered the same facilities for changing. I understand if a room isn't ready but surely there would be a room we could have changed in. The people in reception weren't inclined to check us in as the room wasn't available even when I told them we wouldn't be back until the early hours of the morning and i was worried they would say we hadn't arrived and so give the room away. I had to push to be checked in and then had a strange discussion with a front desk manager who wanted to charge me extra despite the fact I had an email stating the rate for my stay. Admittedly it was a small amount extra but it was the attitude that made me dig my heels in. The rest of the stay was excellent as was the hotel in general but the front desk rules could do with a looking at.

Staff great reception gave us lots of good info and bestro bar staff very attentive all Good

Really enjoyed my stay

Great property. Staff very helpful