We were really excited about our stay in that hotel. It's supposed to be a "5-star" hotel, but after our stay, we unfortunately need to say that it is at best a "3-star" hotel. 1) Transfer / pickup service: We ask them to pick us up from the airport and the reservation team really communicated badly via email with us and they did not indicate any price quotes for the transfer. We explicitly asked them via email if the transfer is complimentary and if not, then they should just disregard the request. At our arrival, we were picked up and logically thought that the service is included. At the checkout however, they wanted to charge us 100 bolivianos for the pick up which was clearly not communicated. We suggest: just take a normal taxi from the airport instead of using their service.
2) Breakfast: the eggs were really tasty, the rest was just ok: the coffee was cold and the waiter was really slow in filling up all the empty baskets. Once guests had finished, he cleaned up their table and put back the leftover breads in the basket for the other guests. Not exactly what you'd expect in a 5-star Hotel
3) Bathroom and cleaning: we had mold in the bathroom and the cleaning material that they used not only kills everything but smells also really bad and the smell stays in the room
Overall: not really satisfying and not worth 5 stars.