2/10 Terrible
Josephine
Travelled with partner
6 May 2025
Disliked: Staff & service, property conditions & facilities
I was very excited to stay here but was very quickly disappointed. The lobby and pool were nice and clean. But when we returned to the room after the pool, things went downhill fast. The water in our room was either burning hot or freezing cold. I spent 20 minutes desperately trying to get it to be reasonable enough to stand under with no luck. My boyfriend went to speak with the front desk so I could at least get my dirty clothes back on. The employee told him he couldnt move us, couldnt fix the issue, and said he didnt want to but would come look at the issue. He "fixed" the water (he got it luke warm but it was coming out of both the shower head and faucet) and left. As soon as I got shampoo in my hair, the same issue began again. I ended up filling the ice bucket with cold and hot water until it was safe to pour on myself and showering that way. They moved our room for our second night, but this felt completely unacceptable for a place I paid to stay at. None of the employees showed any care or concern for the fact that we had an issue. It felt like they would rather not speak to us. When we approached the front desk in the morning after the shower incident, one of the front desk employees started shouting at us that the pool wasnt open yet (we were not dressed for the pool) before we even got to the desk, as if their goal was to avoid engaging with us. None of the morning people even asked us what the issue was. I would not recommend.
Josephine
Stayed 2 nights in May 2025