The property was clean, but it seemed like they were trying to limit any service interaction as much as they could - I understand they are saying they are being eco friendly and efficient, but limited dinner service (they said I could only order room service, but when I called room service no one answered), and limiting most interaction with staff, lots of noisy guests, made the stay less enjoyable. That said, I would say the staff we did interact with made an effort, but they were limited to the sparse services made available to us. The proximity to Old Town and the bus center was a big plus.