4/10 Poor
Larysa
20 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Locals constantly coming up and offering something when you just want to relax
No private beach. Be prepared to share the beach with locals.
You can request lounge chairs/umbrellas from the resort but be ready to wait 30-40 minutes for them to service up
Only one area (the activities center) where you can get pool towels but the resort is big therefore very inconvenient
Dirty around the pool area
No pool side service. You have to go to the bar area to get any drink. Only one bar area
List of stray dogs just walking around the beach and inside the resort. Stepped in dog poop by the pool accidentally.
Transportation around the resort takes longer then promised 5 minutes arrival time. On occasion Would have to wait 10-15min to get transportation and on occasion denied.
Noellia at Swiss travel next to the beach access was non informative, very very rude ,hesitant to assist and just overall rude
One bathrobe in the room
Be prepared to wait over 30 min for breakfast at the restaurants. Its first come first serve however they accommodate people of Hispanic descent more quicker and kinder.
Not clean resort around the pool and walkways
Rooms are spacious the cleaning could be better. Showers, bathroom floors are dirty.
Poor WiFi and service despite having all the bars
Not the Westin quality experience
Pool temperature is very warm and outside is like 90 degrees
Poor lighting around the property. It’s gets pitch dark starting around 6pm. Path to rooms or getting to the lobby.
Larysa
Stayed 7 nights in Sep 2025
