2/10 Terrible
Cameron
1 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience I've had in a long time. I was nothing but understanding and kind and they just kept missing the mark time after time. There was a roach. The bed was nasty and smelled bad, it had white blotchy stains on the blanket and I asked for them to change the blankets and sheets 5 times!!!! 5!! They told me they would and never did! Eventually I went down and asked the person working the desk to help me she told me "sorry they prioritize new arriving guests over existing guests" and I almost blew a gasket!!!! I told her they my blanket had stains on it!! And crumbs and stank! She told me she'd ask if they'd want to help later. Eventually someone arrived at my door hours later and she said they don't own any other blankets and "were not allowed to change it out". Everytime I attempted to talk to someone at the front desk, they were in the backroom hiding on their phones and I had to wait a while before they eventually decided to come out to help. Safe to say I'm never going back and I WOULD NOT RECOMMEND!!
Cameron
Stayed 2 nights in Apr 2025