Book Tappenbeck hotels

All really nice

My second stay at property. Spacious rooms. Got everything what I needed. Breakfast nice and plenty to choose from. Very nice and carying staff in breakfast room. Will visit again if in the area.

Good

On arrival, we had to wait at reception for the owner to check us in. He claimed the room hadn’t been paid for, but said he had our card details and would use those. The booking was paid through Expedia, but he hadn't taken the payment. I asked what time breakfast was, but he said I had to pay extra for it—despite the property being advertised with FREE BREAKFAST. Looking back at other reviews, it seems I’m not the only one misled by false information. After checking in, we were told our room wasn’t actually there—we had to walk another 500 meters to a different building. There’s limited parking outside, but luckily we found a space. To access the room, you have to unlock the main door with a key safe and then find your room yourself. It’s completely unmanned sleeping accommodation. When we entered, the room was really dirty—dust and cobwebs everywhere. The sofabed was dirty, with cigarette burns and stains on the bedsheet. It was clear the beds had never been moved for cleaning. The kitchen had damaged appliances, and there was no bag in the bin. The room smelled of cigarette smoke. In the bathroom, when we took a shower, water ran everywhere except down the drain, flooding part of the bedroom. The floor panels were already damaged, so it clearly happened to guests before us. The view from the window was something else—the owner is using the back garden as a dumping site, with rubbish piling up everywhere. To make things worse, there was a strong smell of urine whenever

Great staff, very welcoming and helpful. Fantastic location and quiet. Highly recommend

Lovely experience, as you would expect. Nice and quiet, close to the retail park and the autostadt. Very clean, and the staff were great.